Who all shops @ BaileysOnline.com

[TimberMcPherson]

I have got a few grands worth from Baileys, fantastic service. Pity they wont sell me huskys anymore!

 

[Kneejerk Bombas]

I don't shop with them because their web site is so poor. No search feature except by part number. If I knew that, I probably wouldn't need to search for it. That means you have to figure out what category they put things in. I have better things to do with my time and other suppliers that make shopping easy.

Yeah, sometimes having no website at all is better than having a crummy one.


I found it's easiest to just use the website to find the phone number, then call them. If you like to shop, look at the paper cataloge. Their customer service and pricing are hard to beat.

 

[046]

shop with Bailey's too.... good experience

simply call em up

 

[Chris J.]

Bailey's also sponsors another similar site (and maybe some others that I'm not aware of), & I think that shows that they're serious about keeping sites like AS going.

Their support might be more important than you think. Consider this: I'm registered at a music site that has a sponsor fee if you want to post items for sale, photos of your equipment, etc. AS doesn't do this, & Bailey's sponsorship has something to do with that.

 

[Marky Mark]

Whole Knot your right about that.

I have found Grande to be very helpful when I was looking for a 2100 piston and cylinder. He pulled through and had it to Cahoon in 1 day. You can't beat that. Not to mention all those videos I bought from them. I feel like a west coast faller in my living room 35 miles west of NYC.

 

[Bob Wright]

I am going to have to buy something from them for sponsering AS. I know how much web sponsers pay and its free for us. Thanks...Bob

 

[pallis]

I always start by sending Grande Dog a PM to see if they have what I need, and end by calling to order. Bailey's is a lot easier and quicker to deal with than my local dealer.

 

[dotcompost]

I don't shop with them because their web site is so poor. No search feature except by part number. If I knew that, I probably wouldn't need to search for it. That means you have to figure out what category they put things in. I have better things to do with my time and other suppliers that make shopping easy.

Greetings, all. First, please excuse the length of this post. I know this thread hasn't been commented on in quite awhile, but I felt this was worth chiming in, as I tend to agree with fwf. That may sound strange coming from Bailey's marketing director, but sometimes the truth hurts. My main point is that we're working on it. Look for changes on the website in the coming months. They will be subtle at first, but coming nonetheless. The search by part number thing is confusing, I agree. If you go to the main STORE home (http://www.baileys-online.com/store/USA.htm) you'll only get the part number search, useless unless you have a catalog. However, if you click on the word SEARCH in the upper right corner of the page you'll get a more comprehensive search function that will let you search by keyword or part number. Now, please don't ask me why this search isn't on the store homepage right now. However, everyone will be pleased to know that shortly this will change and it will be the primary search on the STORE homepage.

Now a little background: I originally worked for Bailey's as their catalog designer from 1989 until 1992. I left back then to start my own business and continued to produce Bailey's catalogs for another three years. I actually designed the first Bailey's full-color catalog back in 1991 -- something I'm quite proud of. After an 11-year hiatus I'm proud to have rejoined Bailey's as their marketing director. I still work primarily on the catalogs, but I will also be responsible for our online presence and improving the user experience on our website -- something I have quite a bit of experience in. In addition to improving the overall experience, look for exciting changes especially geared towards the arborist community. More on that later...

A year or so ago I took up recreational tree climbing out of necessity to trim a few trees on some property that I own. A relative who runs a tree service in Northern California was kind enough to get me outfitted and give me some basic lessons. Now it's one of my favorite pastimes.

When I came back to Bailey's I was pleased to see our support for this online community and I personally will see that this continues. From everything I've seen, Grand Dog does an awesome job of providing customer support via the forum and I know he will continue to be devoted to bringing the best customer service possible to arboristsite.com participants. Many thanks for all of the kind words and testimonials. Rest assured we will continue to work hard to earn your trust and your business.

Best wishes for a happy and prosperous New Year to all!

 

[bwalker]

I just bypass the website and call. Some stuff thats in the catolog isnt on the website and some stuff you sell isnt in the catolog or on the website.

 

[skwerl]

dotcompost, welcome. I'm very glad you are going to tackle the website issue, some of us are very adept at shopping online and we may tend to overbuy when browsing at 2AM. I would offer one bit of advice, and that is to look at what Sherrill did with their website and DON'T DO THAT!!! I used to spend $4K per year with them but quit using the website after the last 'upgrade' about 2 years ago. I still buy some stuff through the local Vermeer dealer but nowhere near what I used to. Multiply me by 5-10 thousand customers...

 

[rjh245]

I have been very happy with them. Great service and great deals.
Rob

 

[BlueRidgeMark]

dotcom, good to hear you're going to overhaul the site. It sure doesn't make sense to pay for a website and then drive (some) customers away with it. One BIG suggestion, if you don't mind:

Don't be a Microserf.

If your website is built with Microsoft tools (Frontpage), it will only work in Internet Explorer. THat means you'll piss away 10-20% of your potential markket. (That's how many people DON'T use IE)

That's majorly stupid, but businesses do it all the time. Make sure your web site is standards compliant so that ANY compliant browser can use it. Forget the bells & whistles - make it WORK. Make it easy to use.

And check out this site before you do any major design work:

http://www.webpagesthatsuck.com/

Kudos for being honest about your site's shortcomings!

 

[dotcompost]

If your website is built with Microsoft tools (Frontpage), it will only work in Internet Explorer. THat means you'll piss away 10-20% of your potential markket. (That's how many people DON'T use IE)

Thanks for the kind welcome, everyone. And, don't worry BlueRidgeMark, I'm a devoted Mozilla Firefox user. I highly recommend it to anyone who hasn't tried it. The tabbed browsing alone is reason enough to use it over ie in my humble opinion.

 

[smokechase II]

Trying to be positive here:
Baileys has always been prompt even when a backordered item was sent I got the impression it was out the same day to us.
One complaint: The aftermarket 044/440 jug/piston/bearing/ring kits often need a thicker gasket for clearance.

 

[BlueRidgeMark]

I'm a devoted Mozilla Firefox user.

Oh, this is GOOD news!


If the marketing director has the brains & independence to eschew IE, Baileys is in good shape!



Do check out that web site - it's hilarious if nothing else.

 

[dotcompost]

Do check out that web site - it's hilarious if nothing else.

Oh, I did and you're right, it is! I plan to explore it further later.

Also, smokechase II, I've passed your question on to Grande Dog regarding the 044/440 jug/piston/bearing/ring kits. He should respond shortly.

 

[mike385]

I have been ordering from baileys since 2001. I still buy some stuff at local shops if I can. But for saws the locals said they can't compete. I have never had a problem with them that is for sure.
mike

 

[bugfart]

Tough when yur looking for 1050 sprockets and other objects perceived as relics from the bronze age.

 

[Locoweed]

"If your website is built with Microsoft tools (Frontpage), it will only work in Internet Explorer. "

Sorry, but that's not so.

 

[dotcompost]

Sorry, but that's not so.

Point taken Locoweed, but so is BlueRidgeMark's. I believe what he was basically trying to say was design for all platforms and browsers, not just ie. Always a good rule. My thanks to both of you for your input.