Though I know that my local Stihl dealer sucks for anything but oil and buying new saws why oh why do I keep trying to get parts from them? I guess I just like to keep giving them the chance, and they keep failing miserably!! Well, last night was the LAST time I'm going to give them the chance...
Needing a few things at the hardware store anyway, I figured while I was there I would see if by chance they happen to have a clutch drum in stock. I knew that it would be a fat chance, but figured "what could it hurt"?
After browsing the closeout section and grabbing a couple pair of gloves at a good deal, I made my way to the parts counter. I told the guy at the counter that I needed a clutch drum for a Stihl 066. His ineptitude shined through right away when he couldn't get the parts manual to pull up on the computer, then when he finally brought it up he couldn't find the right page. I handed him a slip of paper and said, "if this helps, this is the part # I need". So he finally locates the correct page, then tells me to hold on, he has to get the "expert" small engine mechanic from the back. Out hobbles this REAL old guy and I though at first "I bet this guy knows his stuff" Well the expert tells me that the clutch drum is not available as a separate part, and that if I need one, I will have to buy the entire oil pump and clutch assembly to get one. I told him that wasn't true THEN he asks me what saw it's for. When I tell him, he says "You should count your blessing that there are ANY parts available for that, no one even uses those old saws any more"
I just walked away, and I wasn't going to do anything else, but on my way out I saw the owners son. I handed him the slip of paper with the clutch drum part # on it, and told him that until he can figure out why the crochety old men behind the parts counter wanted to charge me almost $300 for this part I will be taking ALL of my chainsaw business to (insert competitor name here) and walked away.
I'm done dealing with these jokers. It just sucks that the good dealer that knows all the parts off the top of his head and when you ask him for something he just walks into the back room and is back in less than 30 seconds with the part in his hand is 40 minutes away.
Ok, rant over
Needing a few things at the hardware store anyway, I figured while I was there I would see if by chance they happen to have a clutch drum in stock. I knew that it would be a fat chance, but figured "what could it hurt"?
After browsing the closeout section and grabbing a couple pair of gloves at a good deal, I made my way to the parts counter. I told the guy at the counter that I needed a clutch drum for a Stihl 066. His ineptitude shined through right away when he couldn't get the parts manual to pull up on the computer, then when he finally brought it up he couldn't find the right page. I handed him a slip of paper and said, "if this helps, this is the part # I need". So he finally locates the correct page, then tells me to hold on, he has to get the "expert" small engine mechanic from the back. Out hobbles this REAL old guy and I though at first "I bet this guy knows his stuff" Well the expert tells me that the clutch drum is not available as a separate part, and that if I need one, I will have to buy the entire oil pump and clutch assembly to get one. I told him that wasn't true THEN he asks me what saw it's for. When I tell him, he says "You should count your blessing that there are ANY parts available for that, no one even uses those old saws any more"
I just walked away, and I wasn't going to do anything else, but on my way out I saw the owners son. I handed him the slip of paper with the clutch drum part # on it, and told him that until he can figure out why the crochety old men behind the parts counter wanted to charge me almost $300 for this part I will be taking ALL of my chainsaw business to (insert competitor name here) and walked away.
I'm done dealing with these jokers. It just sucks that the good dealer that knows all the parts off the top of his head and when you ask him for something he just walks into the back room and is back in less than 30 seconds with the part in his hand is 40 minutes away.
Ok, rant over
