Why I will never buy Stihl again

[THALL10326]

Tommie,

Sounds like that rep took you to his shed.

Well done,

Joat

Well I admits its my own fault. Everytime he drives in here I go out to his truck and look in the back camper window to see what he's got in there. I saw that like new 460 there today and though hmmmmmmmmmmmmmm. For the price I couldn't turn it down. I got a 046 but not a 460 so thats how I'm justifieing buying something I already got, a different number, same saw, hell its only money, can't take it with ya,

 

[THALL10326]

What are you talking about? He's argumentative, biased, stubborn, condescending, and never able to pass up making a keen insult.

What, shut up you punk, I'm a nice guy, give me your address you bum, filling my gas can now,:hmm3grin2orange::hmm3grin2orange::hmm3grin2orange:

 

[edisto]

So that is an example of life in the privileged "dealer" class, eh?

 

[joatmon]

What, shut up you punk, I'm a nice guy, give me your address you bum, filling my gas can now,:hmm3grin2orange::hmm3grin2orange::hmm3grin2orange:

Tommie,

Remember, I charge double for "jobs" in Arkansas.

Joat

PS: Would hitting SM with a 2x4 count as a "Timbersport"?

 

[THALL10326]

HAHA, you lowlife you,LOLOLOL Now I gotta rub one in on ya.

My rep just stopped in a minute ago. Had a demo 460 on the back of his truck. I asked whatcha gonna do with that 460. He goes its a demo. I go yeah and?????????????

Somehow I feel violated, I got me another 460 to take home, didn't need it but my the price was right, we dogggggggggggggggie. If I told ya what that saw cost me you would wouldn't like me no more,hehe A hint, cost less than a new 346 Husky.



That's a demo saw? Has it even cut wood?!!! What was he doing with it--demoing how a 460 is supposed to ride around in a truck? Nice score; and no thanks to you, there goes the CAD fever, out of control once again...

Well according to him its a Timbersport saw they use at the shows. He said they have a bunch of them and this one never got used hardly any so it became a demo. It has fuel in it, down about a 1/4 inch from full so its probly been run 5-10 minutes at most.

 

[THALL10326]

Tommie,

Remember, I charge double for "jobs" in Arkansas.

Joat

PS: Would hitting SM with a 2x4 count as a "Timbersport"?

He keeps yaking I'm gonna pay ya triple your usual fee but bring me back his head, I wanna mount him on the wall and hang my hat on his nose everyday,hehe

 

[Motodeficient]

keep us updated on how this turns out for you

 

[joatmon]

He keeps yaking I'm gonna pay ya triple your usual fee but bring me back his head, I wanna mount him on the wall and hang my hat on his nose everyday,hehe

Tommie,

As a lawyer, I'll bet I'd take quite a collection of hats to fill that nose.

Joat

 

[THALL10326]

So that is an example of life in the privileged "dealer" class, eh? Nice saw, nice price!

Oh, by the way.....Impressive way of handling customer service, Tom. You sound like a great guy to deal with! More need to be like you. The only thing I would change has to do with the refreshments...

I like fresh ground organic coffee a bit better than tepid Folgers...:greenchainsaw:

I like your way of thinking. My rep says I'm the dayummmest guy he's ever seen. Tells me I have a habit of getting tuff and ruff with the customers but somehow they enjoy it. I say they better enjoy it, if not I always got Joat running the road picking off the ones that don't apperciate a good fine outstanding man of high moral fiber like yours truely,LOLOLOL

 

[THALL10326]

Tommie,

As a lawyer, I'll bet I'd take quite a collection of hats to fill that nose.

Joat

Most likely but I got utter eye dears as well. On a hot day when I'm all sweaty and stinky I plan on tossing my ole sweaty drawers on his nose as I head to the shower. That will bring him to life or he is forever deader than 4 o'clock,:hmm3grin2orange::hmm3grin2orange::hmm3grin2orange::hmm3grin2orange:

 

[fpc310]

OK.... here's the update. After listening to the prevailing advice, I called Bryan back. They had not picked up the saw yet (surprise), so I fought hard with my job to take a 1/2 day off to pick it up / drop it off at my original dealer. I admit this should've been my first step regardless of convenience.

My local dealer understood the issue and took the saw. They will look into it properly to see what the deal is. The guy there even admitted that I am not like some of the folks who mistreat their equipment. I appreciate the benefit of the doubt. They know I come in all of the time to buy all of the recommended service items. So, lesson learned. Take the saw back to get serviced where you bought it. It sucks, but it's true. I made my complaint and those other folks will never get my business for a single bolt or screw.

Here's where it gets interesting. The local Stihl territory manager said something about the intellicarb having improper mixture settings at times since the saw is assembled and adjusted in one climate and then used in a different climate. I think he said two saws came back and they were found to be problems with the carb settings from the factory? I am dying to know what they find now. Is any of that possible?? I am a pilot and I know ideal mixture changes with climate and altitude, but are these new carbs THAT touchy?

So, after all of this I ended up getting a fair deal on a 361 from my original dealer. I was dead set to go with another brand, but these guys gave me a renewed faith in the product and THEIR service. Besides, my wife will never know the difference since they look the same. She would know a husky or echo was a different saw .

I am still disappointed that Stihl would say "we have no control over what our dealers do, they are independent". My response was (and still is) "you control WHO you grant dealerships to". Make sure these guys are as professional as the product is supposed to be. People pay good money to get good engineering and good product support.

 

[showrguy]

what are you saying ??
you got a 361, what about the 290 ??
me confused now

 

[mickeyd]

my best friend is an excavator ,land clearer. logger ...has been for 20 years . He bought a brand new Husky 575 ,800$, 2nd day of running the motor seizes.
So he goes back to the local dealer. The dealer is astonished ,!!!
the dealer calls up his Husky rep while my buddy is standing there . the husky rep says the fool probably ran straight gas .... The dealer EXPLODES ..." this guy is a 20 year customer and has spent tens of thousands on husky equipment here and there is not a chance in hell that he didnt mix proper oil in his gas"!!!!!
Husky gives my buddy a brand new saw and away he goes happy as a clam.
NOW THATS CUSTOMER SERVICE !!!!

by the way my buddy told me the saw is running great and he LOVES the power to weight ratio of the new 575
MD

 

[THALL10326]

OK.... here's the update. After listening to the prevailing advice, I called Bryan back. They had not picked up the saw yet (surprise), so I fought hard with my job to take a 1/2 day off to pick it up / drop it off at my original dealer. I admit this should've been my first step regardless of convenience.

My local dealer understood the issue and took the saw. They will look into it properly to see what the deal is. The guy there even admitted that I am not like some of the folks who mistreat their equipment. I appreciate the benefit of the doubt. They know I come in all of the time to buy all of the recommended service items. So, lesson learned. Take the saw back to get serviced where you bought it. It sucks, but it's true. I made my complaint and those other folks will never get my business for a single bolt or screw.

Here's where it gets interesting. The local Stihl territory manager said something about the intellicarb having improper mixture settings at times since the saw is assembled and adjusted in one climate and then used in a different climate. I think he said two saws came back and they were found to be problems with the carb settings from the factory? I am dying to know what they find now. Is any of that possible?? I am a pilot and I know ideal mixture changes with climate and altitude, but are these new carbs THAT touchy?

So, after all of this I ended up getting a fair deal on a 361 from my original dealer. I was dead set to go with another brand, but these guys gave me a renewed faith in the product and THEIR service. Besides, my wife will never know the difference since they look the same. She would know a husky or echo was a different saw .

I am still disappointed that Stihl would say "we have no control over what our dealers do, they are independent". My response was (and still is) "you control WHO you grant dealerships to". Make sure these guys are as professional as the product is supposed to be. People pay good money to get good engineering and good product support.

Welp if your happy with the outcome then all is good, thats what counts.

Far as control over the dealers sadly but honestly what Stihl is saying is true. Ya have to understand the dealers are Stihl's customers, your the dealer's customer. Stihl sells to the dealers, not to you, the dealer sells to you. Having almost 40,000 dealers worldwide would make it almost impossible for any company to police day in day out. Note as well Stihl only owns the product they sell these dealers, not the building they are in, they don't give paychecks to these dealers for selling their products. The dealers pay Stihl and re-sell the products to stay in business. Stihl is not going to shut down any dealer that pays their bills on time over a customer complaint, its going to take alot of complaints, not a few, for them to really look hard at a dealer that pays his bills. Chevrolet, Ford aren't going to shut down a dealer either over a customer complaint. Its takes a awful lot of complaints before any company will say enuff, thats it, you don't sell our product anymore. As Elvis would Thats Just The Way It Is....

 

[fpc310]

what are you saying ??
you got a 361, what about the 290 ??
me confused now

Yeah, I crumbled and bought a 361 to replace the 290. I had to get back to work on these trees. At worst, the 290 is dead. At best, I have a new saw that is *supposed* to be the cat's ass and the possibility of a warranty repair or replacement on the 290.

Who knows. I will probably run the 361 on a tuesday which will void the warranty. Didn't you know that excessive tuesday running voids the warranty? Watch out for those tuesdays.

 

[whitedogone]

At least when the 361 gets toasted it is a pro model that is easy enough to work on. WDO

 

[THALL10326]

Yeah, I crumbled and bought a 361 to replace the 290. I had to get back to work on these trees. At worst, the 290 is dead. At best, I have a new saw that is *supposed* to be the cat's ass and the possibility of a warranty repair or replacement on the 290.

Who knows. I will probably run the 361 on a tuesday which will void the warranty. Didn't you know that excessive tuesday running voids the warranty? Watch out for those tuesdays.

Did you get a full refund on the 290??

opppppppps had to read that again, so the 290 is still up in the air, 30 minutes up where you are must be the longest 30 minutes in the world,LOLOL

 

[showrguy]

Yeah, I crumbled and bought a 361 to replace the 290. I had to get back to work on these trees. At worst, the 290 is dead. At best, I have a new saw that is *supposed* to be the cat's ass and the possibility of a warranty repair or replacement on the 290.

Who knows. I will probably run the 361 on a tuesday which will void the warranty. Didn't you know that excessive tuesday running voids the warranty? Watch out for those tuesdays.

well good to hear it, that makes sence now..
however, you might as well figure on selling your replacement 290 now...
after running that 361 you'll never pick up the 290 again....trust me !!!

 

[edisto]

Yeah, I crumbled and bought a 361 to replace the 290. I had to get back to work on these trees. At worst, the 290 is dead. At best, I have a new saw that is *supposed* to be the cat's ass and the possibility of a warranty repair or replacement on the 290.

What the :censored:?

If someone doesn't tell me what the intake side of the piston looked like after all of this, I'm going to be pretty perturbed.

 

[PatrickIreland]

My dealer seems to have a lifelong warranty on everything... he sold me my 041AV, as the "Cheapest old Stihl you have", it broke the filter surround, he replaced it free. I wore through the starter rope a couple of months later - he replaced it, free. I went to buy a new chain - he said the old one had plenty of life left in it, sharpened it free, and sold me the new chain anyway.
I went to buy bar oil, the stuff they have on display is Bioplus, at $24 a gallon - instead he pulled out some $10 a gallon stuff from the back room, said that's what he uses.
Then took my saw right out of the boot of my car while we were talking, fired it up, tried a couple of cuts, gave the carb a little tweak, and gave it back to me - not a penny paid except for the oil.
THAT is how you earn a loyal customer for life. If I ever spend money on a new saw, I won't be going to the dealer 5 minutes walk away from my house (Coates Engineering), I'll drive the 2 hours down to see the cabin guy and give him my money instead.