Why I will never buy Stihl again

[Fish]

If it went anywhere, it would be at the dist., not Stihl at V.Beach, my bet is
that it is still at the dealer, the/this decision would be nade by the rep at the dealership, and would be a quick one.
So someone is doing some serious fibbing somewhere, and I won't even
begin to suggest where......

Time to let this thread fade away.

 

[Maldeney]

Tired of the BS!

 

[fredmc]

Too much BS, stihl sux.
:hmm3grin2orange::hmm3grin2orange::hmm3grin2orange::hmm3grin2orange:

 

[joatmon]

Too much BS, stihl sux.
:hmm3grin2orange::hmm3grin2orange::hmm3grin2orange::hmm3grin2orange:

fred,

My man, what's wrong. Writer's strike? Look back at your posts. Yep, you're using the same material over and over. People are starting to laugh. I am available to write material that will slam Stihl, or any brand you wish, in a fresh, innovative way.

Kindly call my pretty nurse for details,

dr. joat

 

[fredmc]

fred,

My man, what's wrong. Writer's strike? Look back at your posts. Yep, you're using the same material over and over. People are starting to laugh. I am available to write material that will slam Stihl, or any brand you wish, in a fresh, innovative way.

Kindly call my pretty nurse for details,

dr. joat

They forgot to put thorazine in my coffee this morning.....

 

[boltonranger]

Well FPC;
The dealership arriving at "inconclusive" is a long way from the original diagnosis that it was your fault somehow. I'd take comfort in that at least. As to the idea that you bought a disposable saw - I really don't agree. I think disposable ought to be reserved for items that truly can't be repaired, or have parts replaced - not used on items that might be harder to repair than others.

As far as never buying Stihl ... let me ask; if your 361 was your first and only Stihl, would you feel differently? (Nice saw by the way.)

Sorry for your trouble, I'm not a Stihl technician or anything; but I do chafe at the idea of buying something for it's namesake and then realizing their name would never have been made on my experience.

I rather think that all the products with their name ought to live up to it. But in today's world one must be very inquisitive before buying. Global Markets and governments have regulated the quality right out of some things in life. Shame.

Well don't let the story die - keep us up on what the powers that be ultimately say about the 290;
I for one would be very pleased if a check for the purchase price came your way.
Good Luck.
-br

 

[joatmon]

They forgot to put thorazine in my coffee this morning.....

fred,

I'll speak to "they" ASAP. Your coffee will begin to taste like orange juice, but don't be alarmed. Just drink and enjoy.

Have a happy day,

dr. joat

 

[Fish]

As I have said before, the distributor is the next step in any procedure
and it is their call.
If the saw's owner really wanted to get any response, he needs to call
these people, and talk to the area sales rep, or his boss, Jim Spangler.


http://www.bryanequipment.com/customer/bryequ/customerpages/BES_About_Us/About Us/AboutUsContact.htm


However, this whole thread smells a bit, and I doubt there is much truth
to it.

 

[Spitzer]

:agree2:

 

[fpc310]

The saga ends....

Finally I have a resolution to report. I was told by Stihl that the likely cause of the failure was due to a higher than normal ethanol content causing the saw to over rev. They didn't see any signs of misuse or neglect.

This was diagnosed by a Stihl engineer and not the dealer. I never saw the damage personally, but they reported it to be exhaust side scoring only. they claimed that it has been an problem before since ethanol content in fuel is at LEAST 10%, but could be more at times.

It took several months, but they gladly replaced the 290 with a new one since it was still under warranty.

 

[wigglesworth]

YEA!!!! We all thought you were full of crap! Im glad your not!!!

 

[GASoline71]

Now that all the Stihl haters are satisfied with destroying your thread... I'm glad there was a good conlclusion to the prob. albeit a long one... but at least you got a new saw out of it.

Gary

 

[BIGBORE577]

Now that all the Stihl haters are satisfied with destroying your thread...
Gary

They will never be satisfied.

 

[joatmon]

They will never be satisfied.

Double Bee,

Satisfied? Duuuuuuuuuuh. We all have CAD.

ole joat

 

[Tzed250]

Finally I have a resolution to report. I was told by Stihl that the likely cause of the failure was due to a higher than normal ethanol content causing the saw to over rev. They didn't see any signs of misuse or neglect.

This was diagnosed by a Stihl engineer and not the dealer. I never saw the damage personally, but they reported it to be exhaust side scoring only. they claimed that it has been an problem before since ethanol content in fuel is at LEAST 10%, but could be more at times.

It took several months, but they gladly replaced the 290 with a new one since it was still under warranty.

Brand new saw? Sounds like a great company to me...

 

[fredmc]

Stihl sux...

 

[GASoline71]

They will never be satisfied.

I'd rep ya if I could...

Stihl sux...

You're becoming almost as worthless as spacemule around here...

Gary

 

[fpc310]

As I have said before, the distributor is the next step in any procedure
and it is their call.
If the saw's owner really wanted to get any response, he needs to call
these people, and talk to the area sales rep, or his boss, Jim Spangler.


http://www.bryanequipment.com/customer/bryequ/customerpages/BES_About_Us/About Us/AboutUsContact.htm


However, this whole thread smells a bit, and I doubt there is much truth
to it.

Fish... I probably talked to everyone at Bryan who would answer their phone. I learned very quickly that I cannot force any of these people to move faster than they do. It took a lot of effort to get them to look into it at all. I eventually moved on to other things and checked with the dealer every few weeks. I am happy they finally did a warranty replacement though.

 

[fredmc]

I'd rep ya if I could...



You're becoming almost as worthless as spacemule around here...

Gary

couldn't help it I really like em all...

 

[edisto]

For my part, I apologize for the troll accusations. It is hard to believe that it took this long, but at least it came to a satisfactory resolution.

They did live up to their reputation for quality service.

You're becoming almost as worthless as spacemule around here...

Gary

I would say more so...at least the mule expresses his worthlessness in varied and sometimes even entertaining ways.