Paul001
Addicted to ArboristSite
I've had issue with that forever. It rewards bad behavior and perpetuates a cycle that spirals downward.
Why I will never buy Stihl again
- Thread starter fpc310
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I've had issue with that forever. It rewards bad behavior and perpetuates a cycle that spirals downward.
Paul001
Addicted to ArboristSite
But I be you sell more than a handful of crankcase seals and fuel lines for that 290 series...
fpc310
ArboristSite Member
I personally don't have a clue how they would test the fuel. I know the fuel is good and the mixture is right. If you are going to accuse improper lubrication I would hope they could prove it somehow. The fuel in the saw right now is the same fuel in my can outside right now.
THALL10326
The Champ
Ok, now were getting somewhere and your looking better all the time. They should have at least showed you what they were telling you was the problem. The muffler should have been off and you should have been shown the scoring for yourself to see, whole process , less than a minute.
Where is the saw right now???
2000ssm6
Stihl User
Says the man with a echo,
Retype your statement and at least put the 372 in place of the echo...
I would agree with this statement. Previous saw shop I worked in was owned and managed by my dad. Many times things were fine, but when not the tools would fly. 'Ol family arguments can be dandys.
Of recent the only stihl I've seen seized up at local dealer was a MS270 wood boss with just 3 months run time (cyl and piston was sent off to Stihl for their inspection). I go back in the shop area about once a week and discuss repairs. Recently the best guy in service dept left for someplace near Georgetown I think. Next time in, I'll see what was done with the 270.
Any time I drop a saw at the shop, they treat me good. I get a good explanation of what went wrong, a bag of broken parts they replaced, and if I am in the middle of a job they'll fix it right then and there. That's why I buy Stihl I guess. Sounds like you might have a dealer problem....
THALL10326
The Champ
But I be you sell more than a handful of crankcase seals and fuel lines for that 290 series...
Fuel lines, shhhhhhhhhhhhhhhhhhhh, we suppose to keep that under lid,LOL
I stock and sell the hell out of those,hahaha
howellhandmade
Addicted to ArboristSite
Probably about the same ratio of good to bad dealers for Stihl as anything else. It's also possible for a good dealer to have a bad day. The problem might be resolved by waiting until Saturday and going to your Powell dealer.
As for an earlier post about a pro brand saw needing to outlast a hardware store saw, brand name counts for something but you just can't predict. There are statistical flyers both directions -- any brand can have a lemon, or a magic example. I have a Poulan 2150 that I run a lot and just won't die. It's not as big or fast or powerful or smooth as my Stihl or Redmax saws, but it's lighter, uses less fuel and cheaper chains, and it's lasted so much longer than I expected that I'm curious how far it will go. If there's a job it will handle I feel almost obligated to use it to save the hours on my "good" saws. My own MS290 developed problems under warranty. But even though the 290 is a midrange rather than a pro saw, some people have lots of hours on them.
It's an interesting point about Stihl being ultimately responsible for the conduct of their dealers, and it will be interesting to see how your case is handled at the next level.
Jack
fpc310
ArboristSite Member
Agreed. The saw was left there since I convinced the regional rep to have it shipped to get looked into properly.
cpr
Addicted to ArboristSite
Substitute Husqvarna for Dolmar in the above sentence and ditto.
fpc310
ArboristSite Member
I wish I would've gone to Powell first. I work Monday through Saturday and nobody is open Sunday. I thought all dealers would be top notch like them.
THALL10326
The Champ
Well callem tomorrow and see if its as they say Left The Building. If dead Elvis ,the 290, is still in that building call that rep man again and asked nicely whats the deal on my saw. Don't letem drag their feet but don't be a bonehead on the phone either, tellem you got wood to saw and you need your saw. That will getem going if they haven't already sent that saw out.
I starting to side with you more and more and I'll tell you why. My ole rep was one of the best techs in the biz. He would look at your saw while its right where is it and make a decision as to repair it, replace it or call the shot its not the saws fault, no need to ship it anywhere. This shipping thing baffles me, there's no need for it when the saw can be judged out with less than 10 minutes of checking it out...
fpc310
ArboristSite Member
Trust me, I will stay on top of it. It has been about 2 weeks since this all started. I figure most of their non-commercial customers would've just took their word and bought a new saw. I think that's what scares me.
spankrz
ArboristSite Operative
so is your saw currently at bryan equipment? if so, they will take care of you. i'm not sure of the tm for that area, i do know he will be freinds with the dealer. i also know that that wouldn't stand in his way of doing his job.
fpc310
ArboristSite Member
I ended up calling Bryan after the guys there would not answer any questions. The rep at Bryan heard the story and told me to leave the saw there and they would request a UPS pickup. That was this morning. I am hoping it is on the way to them now. I never did hear back though.
Ah man, it wouldn't have tugged as hard on your liver if I started with the Husky! REJ2.Says the man with a echo,
THALL10326
The Champ
Two weeks, whattttttttttttttttttttttttttt, that BS. Dayumm decision should have been made to either fix it, replace it or no fault of the saw by the distributor by now. This deal doesn't take but a few minutes to decide. I can assure you they will take a flashlight, look down through the carb throat looking for scoring on the intake side of the piston, whole deal takes maybe 30 seconds. If they see scoring on the intake side of the piston your gonna be very unhappy, thats a fuel related failure, no other cause. If there is no scoring on the intake side, only the exhaust side, they are going to look at your chain, lets hope it isn't beat up too bad. Any fuel left in the tank will be looked at as well as your carb settings. Either way the whole process doesn't take but a few minutes, 30 at most to decide whether the saw failed or whether its the fault of something else such as old fuel, pure gas or a rocked out chain, meaning running extended periods wide open without cutting causing overheating, carb set lean causing over reving. Either way it doesn't take long at all.
I must be lucky with my men at Mid-Atlantic. A case such as yours would have been decided while you stood there. My guys always side with me and I always side with the customer when I can find no fault on his part. If I do see fault on the customer I will show him exactly what I've found and proceed from there. Most times the whole process takes 30 minutes or less.
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get a clue... why in the world would anyone test your fuel mixture. which can be done by anyone willing to pay a fuel testing lab $$$.
all it would prove is the current fuel that's in the tank is good or bad. it would prove nada.... nothing about ALL the fuel that's been ran through the saw.
thall and others have already pointed out if both intake and exhaust side are scorched. then that's proof positive saw was ran too lean.
now take this information and check out actual damage on your saw.
ask the shop that did tear down the same question. "was both intake and exhaust sides scorched?"
all it would prove is the current fuel that's in the tank is good or bad. it would prove nada.... nothing about ALL the fuel that's been ran through the saw.
thall and others have already pointed out if both intake and exhaust side are scorched. then that's proof positive saw was ran too lean.
now take this information and check out actual damage on your saw.
ask the shop that did tear down the same question. "was both intake and exhaust sides scorched?"
spankrz
ArboristSite Operative
pm me the rep's name if you don't mind, just for kicks and giggles. might know him.
