TimberPig said:
Exactly, if your dealer is no good, find a new one, don't start badmouthing the product, while doing nothing to rectify the problem.
Am I missing something here? Wasn't the whole problem started with
bad product? If the product has had held up then the dealer being poor wouldn't have mattered.
While arguably a 390 with its plastic chasis would not hold for constant milling you would think that it should have been able to do one tree.
Interesting to read this thread as my opinion is that the fellow got a bad saw from a bad dealer and related his experience in what I thought was a very fair well written post.
What has happened afterwords is what is interesting. If you follow this thread from its beggining is that he has been attacked by the Stihl fanatics and as this has happened he has gotten more defensive in his posts. That is human nature. I believe that this has only caused him to increase his negative feelings towards Stihl.
His point is that he bought a Stihl based on reputation, got burnt and feels wronged. An phone call or email to Stihl would have been the appropriate first response but when we feel wronged and are pi$$ed we don't always do the right thing.
To the Stihl fanatics I say realize that Stihl dealerships are no better than any others. I have to say the Stihl dealerships here are not great, certainly no better than any of their competitors. One would not even price or bring in a 660 and I quote "We don't sell that saw"(Large recreational vehicle dealership).
Stihl has actively enrolled all the rental shops that they can as Stihl dealers. Most don't even return phone calls.
I have Stihl saws because of the product certainly not because of the dealerships.