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Dave Boyt

ArboristSite Guru
Joined
Nov 25, 2011
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Location
Neosho, MO
I always try to cut consistently for my repeat customers on my portable sawmill. Yesterday, though I had a bit of a surprise. When a regular customer stopped to pick up some lumber, he asked about another stack I had cut for another someone else, I told him that it was too thin to do him any good (7/8, while I hand always cut 9/8 for him). He informed me that he planed about half his wood down to 1/2". I have to wonder how many logs I had cut over the last eight years, just so he could convert the extra wood into planer shavings! I also learned that he uses a lot of small pieces, and would be more than willing to buy boards that I figured would be going for firewood. With a little communication, he was much happier with his lumber (he assumed that I cut everything 9/8 thickness and it hadn't occurred to him to ask for anything else), and I was actually able to make a little more money from my logs. Moral of the story... take the time to find out what your customers really want!
 
Yes always talk to every customer to know exactly what they want. It also don't hurt to get what they want on paper so it isn't a problem later.:msp_ohmy:
 
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