do not buy a pullon unless you have to

[motorboy]

i was cutting a tree yesterday with my new poulan 3314 from lowes. (I bought it on november 11 when my husky broke down and it is all i could afford.) I shut it off and moved some logs. I went back to start it and after the 4th pull(it never does like to restart) the cord just froze. I pulled the cover off and the pulley was frozen to the housing. I loosened the bolt and it retracted. I was ready to take this back and buy another husky but decided not to just because the people that work at lowes wouldn't have been any help. Did I do the right thing in fixing it or should i have taken it back?

 

[Lakeside53]

You did the right thing...

 

[musch]

i was cutting a tree yesterday with my new poulan 3314 from lowes. (I bought it on november 11 when my husky broke down and it is all i could afford.) I shut it off and moved some logs. I went back to start it and after the 4th pull(it never does like to restart) the cord just froze. I pulled the cover off and the pulley was frozen to the housing. I loosened the bolt and it retracted. I was ready to take this back and buy another husky but decided not to just because the people that work at lowes wouldn't have been any help. Did I do the right thing in fixing it or should i have taken it back?

My take on this is you can still return it under their return policy?? Is that true?
There is no Lowes around here, so I dont know...

 

[jhellwig]

Usually there is a 90 day in store return policy on power tools. Maybe it goes for power equipment also. But...........it's the 14th.

 

[tbst]

Sell it.

 

[bytehoven]

Lowes return policy is only 30 days on Chainsaws.

But you should be able to exchange it for a new one, which you could then sell.

It also doesn't hurt to ask for the store manager and try to return it. I have had a manager take something back beyond the return period.

EDIT: You could also try asking for a credit toward a different saw, maybe one of the Huskys they sell.

 

[musch]

What I was getting at, is that if you can still return it (one of the only benefits of the big big boxes,) maybe you take the money, add a few bucks extra and go get a saw that will last you a while.
Hang out here for a little bit, and you will end up with 3 or 4....:biggrinbounce2:

 

[Indiana John]

I doubt that you'll really get any argument here regarding Pullons! I'd take the thing back if possible. Like bytehoven said, maybe they'll give you credit towards a real saw, assuming they sell such a thing (we don't have a Blowes here either). At least the Home Despot here as Echo. Not that I'd buy one there...........

 

[Ekka]

Hang on a sec.

Are you guys saying you can go and get a chainsaw (or other power tool), use it, do the job, then return it ... "errr, I don't like it mate, refund please"??????

I heard of chicks doing this with dress shops, buy a nice expensive dress, hit the town, next day take it back for a refund.

WOW, hasn't the retailer got the right to repair or replace?

Just asking.

 

[Justsaws]

Hang on a sec.

Are you guys saying you can go and get a chainsaw (or other power tool), use it, do the job, then return it ... "errr, I don't like it mate, refund please"??????

I heard of chicks doing this with dress shops, buy a nice expensive dress, hit the town, next day take it back for a refund.

WOW, hasn't the retailer got the right to repair or replace?

Just asking.

To answer your question, yes. Should they , no. Does it make them just like the chick you were talking about, yes.

 

[maccall]

Hang on a sec.

Are you guys saying you can go and get a chainsaw (or other power tool), use it, do the job, then return it ... "errr, I don't like it mate, refund please"??????

I heard of chicks doing this with dress shops, buy a nice expensive dress, hit the town, next day take it back for a refund.

WOW, hasn't the retailer got the right to repair or replace?

Just asking.

To answer your question, yes. Should they , no. Does it make them just like the chick you were talking about, yes.

To me it seems that this is pretty much standard procedure for many kinds of items in the US. Two years ago I did some research to find me a new digital camera, and thus joined an online-board like this, but on cameras and photography.

There it seemed people just went out and bought almost any camera, used it and then went back for a full refund. Then they bought another, used it and went back for a full refund again, and so on until they finally decided to keep one of them.

If you saw dealers think it's hard to get new walk-in customers and get them to see the advantages of buying from a local dealer instead of buying from then Net or a box-store, you should have a chat with your local camera salesman. They're easy to spot in the mall, they're the one crying in tears nowadays... They're not allowed to do repairs in the shop, nobody's buying rolls of films anymore, and all items they have to sell are cheaper on the net. And when you finally get the same quality printouts from your own printer as from their professional systems, their business is totally gone.

Sorry for the rambling, but anyhow, of course it's good for the person that did an honest mistake to be able to bring it back and _exchange_ it for something more suitable, but this full refund system is just going to be misused, and it's us (as in for example me) that are going to have to pay for it by higher prices in general.

I don't like it.

 

[motorboy]

I would say that it probably only has about 5 hours on it or so. I have cut 5 pine trees with it. I may see how clean I can get it later and go from there with taking it back. I would like to get this money back and put it towards a
Husky 350.(from a dealer, not lowes)

 

[maccall]

i was cutting a tree yesterday with my new poulan 3314 from lowes. (I bought it on november 11 when my husky broke down and it is all i could afford.) I shut it off and moved some logs. I went back to start it and after the 4th pull(it never does like to restart) the cord just froze. I pulled the cover off and the pulley was frozen to the housing. I loosened the bolt and it retracted. I was ready to take this back and buy another husky but decided not to just because the people that work at lowes wouldn't have been any help. Did I do the right thing in fixing it or should i have taken it back?

If something happens to a purchased item that's under warranty, and it's not something that is supposed to be serviceable by the user, and that this is specified by the manual or by the dealer, it's usually best to contact them about it. Either they'll fix it or tell you "that's simple, just fix it like this..." but anyway you're safe. Dealing with it yourself just gives them a reason to not fix warranty issues on that item in the future because they'll say that you messed it up yourself.

And regarding to my earlier post, if your new saw broke in a way that made you realize that it does not have the quality you expected, by all means, that's a good reason to return it and get another item or refund. And if I didn't make myself clear on this in my last reply, I was more, like, talking about people coming home and deciding they didn't like the green color or whatever, but only after having used it for a while... :biggrinbounce2:

May I ask why you didn't put the money for the new saw into repairing your older Husky? Was it beyound repair? I just mean, the benefit of buying a good brand saw, like a Husky, is that they are usually worth repairing instead of just dispose of, while most people here would probably say that your new saw is just for use until it breaks and not worth repairing...

 

[scottr]

I would say that it probably only has about 5 hours on it or so. I have cut 5 pine trees with it. I may see how clean I can get it later and go from there with taking it back. I would like to get this money back and put it towards a
Husky 350.(from a dealer, not lowes)

Motorboy , with all the saws that you list in your signature why would you go to Lowes and buy a 3314 ? Are you like the camera buyers on that other forum ? At the moment the 3314 wouldn't start there was probably the same ethics question in your head . Did this 3314 have any other issues during the 5 hours that you ran it ?

 

[Lakeside53]

All it had was a jambed starter - I could have just been sawdust. Did it happen again?

I'm thinking that what is being proposed is to take advantage of the retail system and get a better saw... hmmm...

 

[Cut4fun]

I was running 10 saws the other day, 3 poulans, 2 stihl, 3 partners, 1 husky, 1 dolmar. Guess which one the recoil hung up on, NOPE, the stihl 066, should I be p.o.'ed and return it! Heck No, just fix the minor inconveniences. All saws will give you problems down the road and sometimes just turning onto that road for the first time.

 

[Ekka]

USA retailers are extremely generous then, Lowes is a legend.

Imagine a small store taking back used gear, they cant sell it again for full price.

It also encourages a throw away mentality to doing your research, cuts down the sales skills as what the heck just return it if you dont like it. Be challenging running a stor in that environment.

Some stores here will allow up to 30 days full refund but the item cant be used. Like you bought an unwanted gift or something.

Yes, the camera shops are doing it tuff here too, but at this stage prints are cheaper at a camera shop than from your own gear at home. There's always plenty of people shoving their memory cards in those machines queuing for their prints. But that is changing as some stores now you can email in your pics from home and just pop in to pick up your prints, so that'll start another round of price wars and localities to work from.

 

[bytehoven]

USA retailers are extremely generous then, Lowes is a legend.

Imagine a small store taking back used gear, they cant sell it again for full price.

There is a down side to their return policy.

I recently bought a Porter Cable pancake compressor. The outside of the box looked fine, all taped up properly. When I got the beautiful box home, I opened it to find a compressor that looked like it had been lugged to a job site for a year. Well maybe just 90 days. It had "Noa Priesta" written on the gray plastic top of the compressor motor. :hmm3grin2orange:

It appears this Lowes store simply put the compressor box back into inventory without checking it. Atleast I hope they didn't check it.

 

[motorboy]

Motorboy , with all the saws that you list in your signature why would you go to Lowes and buy a 3314 ? Are you like the camera buyers on that other forum ? At the moment the 3314 wouldn't start there was probably the same ethics question in your head . Did this 3314 have any other issues during the 5 hours that you ran it ?

I didnt have the 021 then and my homelite is junk it wouldnt even start that day. the flywheel nut on my husky came loose and sheared the key off. I went to lowes looking for a nut and a key. what do you know, they don't even have a 10x1 thread. I ended up walking over to the saws and like I said all I had on me was enough to buy the pullon. It wouldnt have been an impulse purchase but the tree i had cut before my husky broke was laying across the driveway. The 3314 hasnt had any other problems other than starting. If it is warm, it takes about 10 pulls to get it restarted. It also kicks back harder than my husky. I also don't like the 33cc it has no power int he wood and thats with a 14 inch bar with skiptooth chain!

 

[scottr]

Warm start

I didnt have the 021 then and my homelite is junk it wouldnt even start that day. the flywheel nut on my husky came loose and sheared the key off. I went to lowes looking for a nut and a key. what do you know, they don't even have a 10x1 thread. I ended up walking over to the saws and like I said all I had on me was enough to buy the pullon. It wouldnt have been an impulse purchase but the tree i had cut before my husky broke was laying across the driveway. The 3314 hasnt had any other problems other than starting. If it is warm, it takes about 10 pulls to get it restarted. It also kicks back harder than my husky. I also don't like the 33cc it has no power int he wood and thats with a 14 inch bar with skiptooth chain!

Motorboy , my little poulan was hard to start the first time I got it hot . I found out that if I pushed the primer bulb a couple times to get some cooler gas in the carb it would start right up . I looked up what poulan calls the warm start procedure for the 3314 , place switch on , set fast idle , press primer bulb 6 times , pull starter , blip throttle to idle . Is there something wrong with your poulan XXV ?