Dolmar 421problem

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I bought Dolmar because through my research they seemed to be a superior product reasonably priced and highly reliable. I just purchased a new Dolmar 5105 to continue my quest for the big woodpile to keep my family warm during these Ohio winters. While my 421 in the shop. That was a good faith gesture on my part . I hope Dolmar doesn't let me down!!!
 
I bought Dolmar because through my research they seemed to be a superior product reasonably priced and highly reliable. I just purchased a new Dolmar 5105 to continue my quest for the big woodpile to keep my family warm during these Ohio winters. While my 421 in the shop. That was a good faith gesture on my part . I hope Dolmar doesn't let me down!!!
I work my 6100 and 421 every weekend and know many who use the 6100 in full time tree service with good results. Your 5105 is in the same building as the 6100. I would bet you are just one of the few that experience problems. I hope they take good care of you. I did talk to our local dolmar dealer and he said that warranty has its hurdles and can be a bit of a challenge but he usually has no problem getting something covered that should be.
 
Good afternoon , brief update.
I hadn't heard from my dealer since the 15th so I emailed he replied waiting on parts??? So I called he said Dolmar told him it was likely the crank seal. He said an air leak didn't show up during pressure / vac test it only occurs when the saw is warm so Dolmar/ Makita told him that crank seal was likely the problem. Now I'm wondering if there has been any damage to the piston or cylinder . Will this lead to problems down the road??
 
The way you described the problem, I would suspect an air leak on a crank shaft seal where it seals onto the crank shaft (inner part of the seal that has a spring in it). With a minor leak there, it may only show up after running for a period of time. You could tune that out by opening up the low speed jet a little, but that would be just a band aid effect. But that would also tell you that the saw is getting too much air from somewhere. That leak is usually only detected with a vacuum test if its a minor leak. If you test only with pressure, often that part of the seal will not leak. It should show with a test on a cold engine. i would think the dealer would have done both pressure and vacuum.
It appears this is what Makita / Dolmar thinks the problem is ,dealer said they did the pressure and vacuum test and it didn't show up.
 
I haven't asked but I may. At least they should let me trade it in on a new one. I doubt they'll offer me much on a trade. I'm not sure I want another one at this point.
 
I know there has been at least a tank and a half of gas run through the saw since this problem occurred. I have no idea how much they have run it beyond that. How much would you have to run it to cause damage???
 
Is there any way you can be there when they pull the cylinder off? I would ask to see the piston/cylinder when it is apart, and possibly take a couple pics at the same time.
 
It's 42 miles one way to the dealer. I could ask him to take pics but I don't want to make him mad. Same with asking him if I could be there. I don't want to insult the guy he pretty much holds all the cards on this one.
 
I guess I'm going to have to trust him on this . Hopefully he won't compromise his integrity by putting it back together damaged. I'm afraid however it will always be in the back of my mind.
 
I see what you are saying, and yeah that's a bit of a trip. I don't know your dealer, but if it was me, I would be as accommodating to you as possible. It wouldn't take him long to take a pic, as obviously you have a vested interest in getting the saw back in good condition.
 
I really don't understand what caused this failure if it is indeed the crank seal. I've always used good fresh gas approved name brand oil properly mixed. Never abused the saw. I ALWAYS warm it up before cutting.
I'm really at a loss here???? Should I be running a 14" bar instead of a 16"???
 
if your dealer had done a vacuum check it would have shown up. dolmar/makita should have told him it was probably a crank seal because of saw symptom (or fuel line leak in the tank). i believe replacing the seals will fix it if he gets them in correctly, but if no pressure/vac check after installation then he wouldn't know for sure. good luck.
 
if your dealer had done a vacuum check it would have shown up. dolmar/makita should have told him it was probably a crank seal because of saw symptom (or fuel line leak in the tank). i believe replacing the seals will fix it if he gets them in correctly, but if no pressure/vac check after installation then he wouldn't know for sure. good luck.
So you're saying he did not do a pressure /vac test the first time it was in the shop?
 
What would be the best way to approach him about getting Makita to replace the saw? When we spoke on the phone he wasn't thrilled to be talking to me. When I identified myself his first words were "I sent you an email" which he did it said " waiting on parts"I have been nothing but polite and patient throughout this whole process. I try to treat people the way I would like to be treated but now that goes both ways!
 
I'd try Makita direct myself. And I wouldn't buy another thing from a dealer that didn't look out for me.

Ford150 is a member here. Great guy, PM him and see what he suggests.
 
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