What doesn't make sense about the insurance? Insurance company will not cover any damage, theft or theft by deception, all insurance companies operate that way. I am not a big company, I have a few trailer and other pieces of equipment and can not afford any losses or damage or theft.
In regards to the Attorney, the few that I do know don't want to bother with a little company or dealing with a company outside of the U.S, have a few consults in the beginning of the year. One particular Attorney will file suit for a fee, which may be the best course of action.
Cretin, Incompetent, Lack of common sense, Minion. There is no reason why a new piece equipment should have issues within 45 hours. I don't have employees, I didn't rent it out, don't even let friends use it. The manufacturer can say whatever he likes, the manufacturer can promise the customer anything he wants. If the manufacturer doesn't follow through on anything he tells you and you continually wait, what then?