Guy say's I need a gun and mask.

[TDunk]

I can usually tell with-in the first few minutes if i have a shot of getting the job or not. If the H.O. is nice to me, i'm very nice and curtious back to them. If there arrogant and rude, that's how i act to them. I use to be so careful not to make anybody upset with me and kiss alot of :censored:. I was so worried about my reputation as a new Co. that i didn't want a bad rep., witch in turn was making me loose money. Now, not so much. If they don't like my price, oh well. If they want me to do the work, that's how much it's gonna cost. The H.O. sounded like he was on a power trip, or had a case of the :censored:, either way i wouldn't let it bother you.

 

[Sciuropterus]

One script to keep the conversation going after the customer says price is too high, without being defensive is:

Customer: "That price is too high"
You: "Could you tell me what price you were expecting?"
Customer: "I was guessing it would be $xxx"
You: "I see. Could I ask how you arrived at that particular price?"
Customer's answer will vary, but they are always overlooking something.
You: "Actually, it's not that simple, because (that's an important word when arguing price) we also need to factor in (whatever)." At this point you start explaining in detail if you need to.


An electrician buddy of mine was trained to use this closing script for estimates:

"This project is going to be $xxx. Is there any reason other than price why we couldn't schedule (or start) this project right now?"

If price is the issue, proceed to the price script. Any other objections to the quote, let's deal with it now. Always rehearse and prepare.

 

[Tree Machine]

That's brilliant, Scopiloptigus. Excellent stuff!


You, too, Rockin

I almost never tell the client how long it will take. When I get the question, I purposely chuckle a bit, then proceed to tell them that it depends. Depends on the weather, how busy I am, how many people on the crew that day, if my equipment breaks down, how I decide to take it down that day, etc, etc. Usually they just laugh a little with me and are no longer concerned with how long the job takes. Ok course I have a good idea how long it will be, but from my lengthy experience, I've learned it's best not to say StihlRockin

 

[TimberMcPherson]

You need a mask and gun

I think you took it the wrong way, everyone needs a gun right, and from what he says, maybe you aint a looker?

 

[outofmytree]

One script to keep the conversation going after the customer says price is too high, without being defensive is:

Customer: "That price is too high"
You: "Could you tell me what price you were expecting?"
Customer: "I was guessing it would be $xxx"
You: "I see. Could I ask how you arrived at that particular price?"
Customer's answer will vary, but they are always overlooking something.
You: "Actually, it's not that simple, because (that's an important word when arguing price) we also need to factor in (whatever)." At this point you start explaining in detail if you need to.


An electrician buddy of mine was trained to use this closing script for estimates:

"This project is going to be $xxx. Is there any reason other than price why we couldn't schedule (or start) this project right now?"

If price is the issue, proceed to the price script. Any other objections to the quote, let's deal with it now. Always rehearse and prepare.

If you are in business for your personal satisfaction then by all means, crap in your hand and throw it at him. If you are in business for profit then this newbie with 2 whole posts to his name just whipped every other response to a standstill. I have so many sales awards I would run out of room on my walls to hang em if I was so inclined and I can assure you after decades of experience that this is EXACTLY how you turn an ####### into a client who refers you on.

I strongly advise you to take Sciuropterus' advice if you wish to double your income in a short space of time.

 

[treevet]

I think you took it the wrong way, everyone needs a gun right, and from what he says, maybe you aint a looker?

:hmm3grin2orange:opcorn:

 

[treevet]

Thanks for the small amount of pee I just left in my pants....To bad I live in such a small area, I would become a poo thrower too

Yes! sounds funnier when you substitute "poo" in the quote.

 

[bruce6670]

If you are in business for your personal satisfaction then by all means, crap in your hand and throw it at him. If you are in business for profit then this newbie with 2 whole posts to his name just whipped every other response to a standstill. I have so many sales awards I would run out of room on my walls to hang em if I was so inclined and I can assure you after decades of experience that this is EXACTLY how you turn an ####### into a client who refers you on.

I strongly advise you to take Sciuropterus' advice if you wish to double your income in a short space of time.

:agree2:

 

[demographic]

He tells you that you need a gun and a mask and you tell him he needs longer arms and shallower pockets so he can actually reach his cash in them

Although a slightly less antagonistic approach (as well as quite possibly better) is that described by Scopiloptigus.

 

[Rftreeman]

I had a customer recently like that. He wanted me to give him a price on trimming the dead out of a mulberry. He said the tree had sentimental value. HahA! Come on it's a mulberry! I went to look at the tree and told him if I cut the dead out there would be almost nothing left of the tree. I told him the tree was on its way out. He didn't care so I quoted him $800 to trim it. His reaction was: to much can't afford it as he turned his back to me and walks away. It pissed me off because I just drove a half hour to talk to this guy. I got back in my truck and closed the door and proceed to yell and swear at him through my closed windows as I pulled out of his driveway.

I had one do me that way but he didn't say anything but I could tell he wanted it for nothing, he just turned around and went inside the back door so I went to the front door and rang the bell and when he came to the door I smiled and turned around as he did me and walked away.