If Dolmar is so good, then why so few dealers?

[rbtree]

Roger what kind of parts did you have to wait such a long tome from Baileys for?? This does not really make sense to me I do not attempt to know how baileys sets their stock for Dolmar but I very rarely have issues getting parts for current production saws from Dolmar.

Scott

I really don't recall, for sure, Scott....there's been so little that I've needed.....might have been a replacement buffer spring for the 7900....I've prolly waited a couple weeks for the oddball Husky part from Bailey's now and then.....as I said, doesn't bother me, as I have a plethora of saws....

I do recall waiting a few weeks for backordered 7900 jug kits...again, no biggie....

 

[Simonizer]

This is a serious question that I really don't understand at all. I have done my homework and have read a brazillion posts regarding the Dolmar 5100 saw and it seems to be very highly regarded by just about everyone.

The 5100 seems to be positioned somewhere between the Husky 346xp and the Stihl ms361 for less (sometimes, quite a bit less) than both.

At almost 4hp (3.8), and weighing around 11 lbs, many have said that it actually will cut just as fast as the 346xp (due to its similar 14.5 rpm's) and even perform better and stronger burying the bar in larger rounds or trees (due to more hp).

So, this is what I don't get. If this saw is such a fantastic performer, and is so cheap (around $380.00-ish retail), I would think that any dealer that had them simply could never keep them in stock as they would all sell out instantly.

So, the question once again. If the saw is so good, and so cheap, why are there so few dealers?. I would think that any power equip dealer would jump to pick up this line.....[confused!!]. Am I missing something here??

FYI, ther is no *real* Dolmar dealer in our state. I wonder if anyone sells them over the internet?

If McDonalds is so bad, then why so many restaurants? Your logic is flawed.

 

[spacemule]

Who said McDonalds was bad?

 

[spacemule]

If McDonalds is so bad, then why so many restaurants? Your logic is flawed.

I won't say his argument is valid, but your counterexample is not a logical rebuttal either. He's making the claim that having a good product should be a necessary cause for having lots of dealers. That's not the same as saying that having bad products will be a necessary cause for having few dealers.

In other words, the claim that having a good product will mean having many dealers is not saying that having good products is the only reason for many dealers, which is what your counter argument must assume in order to be valid. Furthermore, if we agree that McDonalds has bad food, that simply establishes that having good products is not necessary for having lots of dealers. You're assuming a two way causal relationship when all that was being argued was a one way causal relationship.

 

[ebbemichel]

Dolmar in blue

Here a photo of my makitas (Dolmar in blue)

have fun

DCS 7900

DCS 7900, DCS 6401

DCS 7900, DCS 6401, DCS 6000i, DCS 390
If somebody needs help with Dolmarsaws please send me a PN

 

[rb_in_va]

If McDonalds is so bad, then why so many restaurants? Your logic is flawed.

Who said McDonalds was bad?

I won't say his argument is valid, but your counterexample is not a logical rebuttal either. He's making the claim that having a good product should be a necessary cause for having lots of dealers. That's not the same as saying that having bad products will be a necessary cause for having few dealers.

In other words, the claim that having a good product will mean having many dealers is not saying that having good products is the only reason for many dealers, which is what your counter argument must assume in order to be valid. Furthermore, if we agree that McDonalds has bad food, that simply establishes that having good products is not necessary for having lots of dealers. You're assuming a two way causal relationship when all that was being argued was a one way causal relationship.

I think what Simon is saying is that McDonalds flourishes due to marketing and brand recognition. Everyone knows that there is better food out there than McDonalds, but when you're on the road and need a quick bite you go with what you know. Dolmar is akin to the mom and pop burger joint. The locals at AS know that the Dolmar rips, but nationwide the masses know Stihl and Husky as pro saws.

 

[Cam501]

Our business model is exactly the opposite. Our lower margin consumer saw sales are declining, while our professional line is increasing rather dramatically over the last two years. Perhaps this is a result of our marketing efforts, but we have seen most of our growth in small landowners and homeowners who are interested in running quality products. That coupled with the fact that many professional users cannot get descent service at many of their local sawshops. This is especially the case for the eastern seaboard where there is an oversaturation of dealerships and box stores.

Our homeowner sales are increasing at about the same rate as our pro sales. But we are about 75% homeowner with saws (about 60-65% with other products). I don't have a problem with people wanting to work on their own equipment, that's fine, they can order their parts if they want to versus going to the dealer. What I do have a problem with is people buying a husky at lowe's, sears, or northern tool and then coming to me and expecting me to fix it on the spot, same for Honda mowers at home depot and so on. Especially when I'm not higher priced than the box store. I also have issues with not all regions of husky retailers having to play by the same rules. I don't think it's right that some retailers in certain regions are allowed to sell on the net while we were told to take down everything but my 100 series. units(137,142 saws, 125l trimmer). As the technology advances, more people will need to bring their units in for service work than ever before as it will be more difficult and require more training to work on these units. I treat all customers with respect, but it really irks me when I get someone local here who won't buy their saw from me for whatever reason (whether it be because I'm not allowed to sell it online or because i couldn't match the price because we have to work on what we sell) but when they have a problem under warranty I'm supposed to treat them like gold and have their saw back next day. As for the service for professional users, we try and take care of them as best as we can. They may not account for a majority of our business but we do treat them well and give them priority on repairs.

 

[wood rat]

Here a photo of my makitas (Dolmar in blue)

have fun

DCS 7900

DCS 7900, DCS 6401

DCS 7900, DCS 6401, DCS 6000i, DCS 390
If somebody needs help with Dolmarsaws please send me a PN

Thats cool for you

Never have seen a Dolmer saw dealer in my life ........ and that is a long time.

For them that kills any chance of me buying one. I mean come on . lets get real, service is important .

 

[cuttinscott]

Thats cool for you

Never have seen a Dolmer saw dealer in my life ........ and that is a long time.

For them that kills any chance of me buying one. I mean come on . lets get real, service is important .

wood rat I am sure that if you looked you could find a Dolmar Dealer. Where do you live NE coast is quite vague

Also up here in NorthEast New York its easier to find a Dolmar dealer than it is to find a Jonsereds Dealer

Scott

 

[SawTroll]

The closest Dolmar dealer I know of is about 1000 miles away, but it really doesn't matter, as my Husky dealer is willing to work on any saw, if needed.....

 

[ebbemichel]

Thats cool for you

Never have seen a Dolmer saw dealer in my life ........ and that is a long time.

For them that kills any chance of me buying one. I mean come on . lets get real, service is important .

@wood rat

nobody is perfekt

 

[computeruser]

Thats cool for you

Never have seen a Dolmer saw dealer in my life ........ and that is a long time.

For them that kills any chance of me buying one. I mean come on . lets get real, service is important .

For some folks, yes. For others, no.

Good thing we've got choices.

 

[bcorradi]

The closest Dolmar dealer I know of is about 1000 miles away, but it really doesn't matter, as my Husky dealer is willing to work on any saw, if needed.....

What kind of service work would he be doing that wouldn't require parts?

 

[bwalker]

I cant see Dolmar going any place fast. They have very few dealers and almost zero name recognition. Then, they take steps that curtail exposure like banning net sales.

 

[cuttinscott]

What kind of service work would he be doing that wouldn't require parts?

Service Work is simple, Bars and Chains, Sprockets, Plugs and fuel filters. Sharpens and bar repair. I see this all the time I as A Dolmar dealer do srevice work on Other major brands where I run into trouble is Major repair ie: Blowups or crashes for saw brands that I Don't have parts for.

Scott

 

[bcorradi]

Service Work is simple, Bars and Chains, Sprockets, Plugs and fuel filters. Sharpens and bar repair. I see this all the time I as A Dolmar dealer do srevice work on Other major brands where I run into trouble is Major repair ie: Blowups or crashes for saw brands that I Don't have parts for.

Scott

I completely understand that. I was just curious on what kinda service work sawtroll would be having his husky dealer do that wouldn't require parts. I assumed sawtroll did the service work like you outlined above on his own saws.

 

[SawTroll]

What kind of service work would he be doing that wouldn't require parts?

Service Work is simple, Bars and Chains, Sprockets, Plugs and fuel filters. Sharpens and bar repair. I see this all the time I as A Dolmar dealer do srevice work on Other major brands where I run into trouble is Major repair ie: Blowups or crashes for saw brands that I Don't have parts for.

Scott

I completely understand that. I was just curious on what kinda service work sawtroll would be having his husky dealer do that wouldn't require parts. I assumed sawtroll did the service work like you outlined above on his own saws.

I do, + a bit more - I was talking about more extensive work - and he has access to parts from the Dolmar importer.

A bit of waiting for parts for one saw is not a problem for us, as we have several, that overlap regarding the tasks they are fit for.......

 

[RiverRat2]

Really good Post Niko,,,

I do, + a bit more - I was talking about more extensive work - and he has access to parts from the Dolmar importer.

A bit of waiting for parts for one saw is not a problem for us, as we have several, that overlap regarding the tasks they are fit for.......

Tried to rep you but,, You know????? Grrrrrr!!!!!

How is the leg mending BTW???? I know Witchy is taking good care of you!!!

Not eating any Rakafisk Ehhhhh????

LOL,,,,

River

 

[Rick Alger]

When you depend on your saw for a paycheck, parts and service are crucial.

 

[Lakeside53]

When you depend on your saw for a paycheck, parts and service are crucial.

+1
I see several guys have commented the same basic idea - - got lots of saws so I don't mind waiting... not a choice for many... and frustrating even if it is an option.