Is the shop lying to me and next steps?

[dmb2613]

should be I have 14 inches of snow here in VA

 

[muddstopper]

WoodLuvr's stihl dealer can!

I would venture to guess if the dealer is a authorized sthil dealer and he is using chinese parts and passing those parts off as Sthil OEM, it wouldnt take but a phone call To Sthil Corp to make the dealer fix the problem or lose his dealership.

 

[Deleted member 135597]

I would venture to guess if the dealer is a authorized sthil dealer and he is using chinese parts and passing those parts off as Sthil OEM, it wouldnt take but a phone call To Sthil Corp to make the dealer fix the problem or lose his dealership.

Well it was done, but the op has personal relations with said stihl dealer and doesn’t want to pursue it. This way other people in his area get ripped off too.

 

[Analyst Man]

Tired of proving myself. I used said saw for that tree. Took me about 30 minutes of keeping my finger on the throttle the whole time. That was probably my second mistake. Right after I added the wrong oil/wrong ratio I should have stopped there.

That's right, I forgot that you mentioned that already, ok I'm on board. Anyway, a 91 cc saw seems like too much saw for a homeowner. Are you going to sell it and get something more practical after your done with the rebuild?

 

[Analyst Man]

Here's a must watch for "newbies", although I'm not sure I agree with his advice about long term storage with gas in the tank.

 

[Analyst Man]

By the way, are you Taryl, and do I win anything by guessing correctly???

 

[Franny K]

I would venture to guess if the dealer is a authorized sthil dealer and he is using chinese parts and passing those parts off as Sthil OEM, it wouldnt take but a phone call To Sthil Corp to make the dealer fix the problem or lose his dealership.

The way I recall the story is the repair shop later clarified as a Stihl dealership sold the ms660 as a used unit. Do you recall or can point to text stating said dealership's claim of service to such unit?

Since the terms and conditions of this site pertaining to not be a monitor seem ignored, might start a new build thread.

For others in a situation similar to the title here, write and mail a letter to consumer protection in your state. They will get a written reply and send you a copy.

 

[Remle]

If you want a good laugh watch the really early Taryl videos that were spoofs of a reality tv show. Those are a lot cruder than the current ones.

 

[Deleted member 135597]

Owner told me he put a brand new OEM top end on that saw before I bought it from him.

@Franny K Here ya go

 

[Franny K]

It would be a choice of writing to Stihl or consumer protection or both or neither. Suppose could join another internet discussion group. The OEM vs after market issue likely is the only lying issue and since verbal??

It took until page 16 to clarify hard to keep running meant hold throttle wide open for extended time.

 

[HarleyT]

Why would Stihl get involved in a used saw sale?

 

[Husky Man]

Why would Stihl get involved in a used saw sale?

Because the STIHL Dealer claimed to have replaced the P&C on that used saw they sold, with OEM Parts, and there appears to be some concern whether the parts were OEM.

The dealer wouldn't be required to use OEM parts, I don't believe, if the parts are identified AS AM, but the claim was that the parts were OEM, and in actuality may Not be OEM.


Doug

 

[Deleted member 135597]

Because the STIHL Dealer claimed to have replaced the P&C on that used saw they sold, with OEM Parts, and there appears to be some concern whether the parts were OEM.

The dealer wouldn't be required to use OEM parts, I don't believe, if the parts are identified AS AM, but the claim was that the parts were OEM, and in actuality may Not be OEM.


Doug

He put on a $30 cylinder kit. There’s pics of it somewhere in the previous pages. Told the op it was a new oem top end and sold it to him for$900. Then when the saw blew up he wanted $750 to fix it. This guy is a crook and I’m sure the op is not the first person he has done this to, nor will it be the last

 

[Remle]

Without proof that the saw was sold by the shop in question and that the parts were falsely identified as OEM, I doubt Stihl would take much interest. Not unless there have been a chain of other complaints about the shop.

A company can’t just take the word of a disgruntled customer, because a fair number of them lie. In my own job, I have “not at homed” jobs many times only to have the customer later swear we never showed up. We have GPS, phone and electronic records which prove otherwise, however.

 

[cuinrearview]

I "not at homed" this thread for a while because it reeks, I checked in today only to have my suspicion confirmed. Back to "not at homing" it. Have fun under the bridge all.

 

[Deleted member 135597]

Without proof that the saw was sold by the shop in question and that the parts were falsely identified as OEM, I doubt Stihl would take much interest. Not unless there have been a chain of other complaints about the shop.

A company can’t just take the word of a disgruntled customer, because a fair number of them lie. In my own job, I have “not at homed” jobs many times only to have the customer later swear we never showed up. We have GPS, phone and electronic records which prove otherwise, however.

The chain of complaints have to start somewhere

 

[Mauser]

Not unless there have been a chain of other complaints about the shop.

And how do they get such a chain??? It starts with someone reporting such behavior to them!!!

 

[Deleted member 135597]

And how do they get such a chain??? It starts with someone reporting such behavior to them!!!

This is one of the big problems we see in this country today. People seem to just bend over and take it in the arse a lot instead of standing up for themselves. They don’t want to confront anyone or are cause any commotion. I would slap that $30 cylinder on the dealers counter and say what are you going to do about this?! Nicely of course.

 

[grizz55chev]

Dealer sells me a second hand $900 saw with a $30 Asian part on it, I ain’t going in “ nice “. Just my HUMBLE opinion.

 

[Deleted member 135597]

Dealer sells me a second hand $900 saw with a $30 Asian part on it, I ain’t going in “ nice “. Just my HUMBLE opinion.

What’s a shame is if the dealer was looking out for the ops best interest, for $150 more, he would have walked out of the store with a brand new ms461. More saw then he will ever need and it would have lasted the rest of his life