VikingDrive
ArboristSite Operative
When these saws first came out, i liked the idea of them. Several people said that they were very pleased with them so i thought i might keep my eye out for a good deal on one used(didnt figure i would actually find one though). A couple of months ago i noticed a 441MT sittingat my local dealer on there repair bench tore apart so i asked about it. Turns out that a large tree company brought it in for repairs and stihl had apparently sold the saw directly to the tree company which stihl says they will not do, they sale through dealers only. Not in this case. The mechanic has to call stihl to find out how to diagnose the mtronic since this dealer hasnt sold any. The stihl techs gave them the run-around about it and finally said that the dealer had to buy a fancy $600 diagnostic device to trouble shoot the saw. The dealer said fine, send it to me! Stihl tech says well, we cant, theres not one in the US, it will have to come from germany. Roughly a month later, the diagnostic tool shows up and doesnt work. So the dealer calls stihl and they tell them that they will send another one, but guess what, it will have to come from germany also. It still hasnt showed up.
After hearing this and realizing that i had no way to work on or trouble shoot this saw myself, i changed my mind about them. I'm sure in the future they will get better but i probably wont own one till i can diagnose it myself!
My dealer sends his guys to get that training. If he was holdin' me up for a month, he put an MS460 in my hands, and eat the depreciation. When I hear in different places that guys can't get full chisel chain or technical input from a dealer, I'm glad the good old boy network can overshadow technicalities.