I met a Stihl promoter at a Cabela's Outdoor Store opening last Saturday. He was there to display the Stihl line of outdoor equipment with special emphasis on chainsaws. I asked about which models had fix jets or limiter caps on them and he asked why I wanted to know. I told him so that I could change the H/L settings when necessary. He pretty much laughed and told me that "messing with those screws" would burn up my saw and that only a dealership should adjust them.
Now he didn't know me or my skill level and didn't ask. His attitude was that all costumers were incapable of adjusting carburetors and this was delivered in a condescending fashion. I then ask if Stihl didn't want anyone other than a tech adjusting a saw's carb then why do they sell tachs in their catalogs? He mumbled something about "they are mostly for mechanics".
Now I don't really care if company policy is to discourage carb adjustment or anything else on the saw- my concern is here is a man representing Stihl and delivering that information in an arrogant manner. At least be semi-polite and say it's not recommended rather than acting like its rocket science beyond anyone else's capability. I've talked to several shops and dealers and the level of civil exchange always varies somewhat and that is to be expected but if this guy travels the U.S. as a Stihl representative then Stihl is being done a disservice.
Now he didn't know me or my skill level and didn't ask. His attitude was that all costumers were incapable of adjusting carburetors and this was delivered in a condescending fashion. I then ask if Stihl didn't want anyone other than a tech adjusting a saw's carb then why do they sell tachs in their catalogs? He mumbled something about "they are mostly for mechanics".
Now I don't really care if company policy is to discourage carb adjustment or anything else on the saw- my concern is here is a man representing Stihl and delivering that information in an arrogant manner. At least be semi-polite and say it's not recommended rather than acting like its rocket science beyond anyone else's capability. I've talked to several shops and dealers and the level of civil exchange always varies somewhat and that is to be expected but if this guy travels the U.S. as a Stihl representative then Stihl is being done a disservice.
They would probably say that's for the oiler adjust or something! Or are you not supposed to play with that either! 
