mowoodchopper
Polar Bear
CQ seems like a bunch of crap, but dont think you should have cut the cables, should have ran them and if they broke let stihl fix them
Good deal it sounds like it was resolved amicably.Was able to reach Stihl on the phone today. After a lengthy, but very agreeable conversation the following arrangements were made (followed by an email confirming everything):
Stihl will cover the PTO side crankcase and complete gasket set for all three saws (aprox. $450-500 value), so long as the work is completed at an authorized Stihl dealer. The offer has a 30-day expiration date, and is limited to the crankcase half and gasket kit only. All labor and any additional parts are my responsibility.
At some point, Stihl would like to have their "Application Specialist" come out and spend an afternoon with our crew to see if there's anything specifically related to operator use that might need attention. Stihl is reportedly not seeing this issue anywhere else and they are not currently prepared to assume any manufacturing defects.
All-in-all, I'm very happy with the customer service Stihl has provided on this issue and on the overall durability and reliability of their saws. Thank you to all who weighed in on this!
All-in-all, I'm very happy with the customer service Stihl has provided on this issue and on the overall durability and reliability of their saws. Thank you to all who weighed in on this!
Sounds like a great resolution. Please keep us posted to anything else they find - we can all benefit.
Thanks.
Philbert
How about pics of crack in the case half (inside and out) when they get replaced?
Stihl will cover the PTO side crankcase and complete gasket set for all three saws (aprox. $450-500 value)...
All-in-all, I'm very happy with the customer service Stihl has provided on this issue...
The chain brakes are emergency brakes, they are not supposed to be used as "parking brakes" - that just is something their lawyers write into the manuals for liability reasons!
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