The new internet policy

[bwalker]

Entitlement?

Its very apparent..... Most of these jokers think that they should make money by virtue of them purchasing a dealership.

 

[PES+]

Its very apparent..... Most of these jokers think that they should make money by virtue of them purchasing a dealership.

That is EXACTLY what new dealers were TOLD

part of the sales pitch....now granted I highly doubt that this was or is official corporate policy

I AM NOT KIDDING I witnessed it on more than one occasion.

 

[redprospector]

I've been prepping plow trucks for the last 8 hours and this thread got INTERESTING!

Hmmmm. Seems some people stepped in something warm and brown and then proceeded to put that foot riiiiiiiiight into their mouth. Ewww.

We can go back and forth about "Online Competition" but one thing is for certain. Thousands and tens of thousands of saw dealers here in the US. How can that be called no competition?

Well gee, let's see. If all ten thousand dealers are pricing their product at MSRP the only competition I can see would be which dealer is the closest to me.

Andy

 

[redprospector]

Bailey's couldn't care less about the brick and mortar guys. This is my opinion and I'll stand by it.

And you couldn't care less about Bailey's, as long as they aren't giving you any competition.

Andy

 

[sedanman]

Whose problem?

For me, Bailey's was the solution.
My local saw shop doesn't even have the right size fuel line and charges $6 to sharpen a chain.

I get $7.00 and charge $5.00 more if I have to take it and put it back on the saw. How many chains can you sharpen properly in an hour? What is your labor rate? Do you want to lower your labor rate sharpen chains? I'll send you all of mine if you think $6.00 is too much.

 

[redprospector]

So far the attitude I see by most of the dealers on this thread is: Hooray for me, and screw you. I have an investment in this dealership, so you owe me with no questions asked.
I support my local dealer, as I stated before. I have only bought one saw from Bailey's, a saw my dealer couldn't provide. Online, & catalog sales provided me a little leverage (competition), now I suppose that's been eliminated.
We all use competition to our advantage, like it or not. Now be honest with yourself, If you lie to yourself you're not hurting me.:deadhorse:

Andy

 

[sedanman]

Its very apparent..... Most of these jokers think that they should make money by virtue of them purchasing a dealership.

Ben, When a dealer INVESTS in inventory he expects a certain return on his investment, Having some a$$hole walk in the door and demand a discout is akin to drawing a few dollars out of his bank account. Can I have 10 percent of your retirement account? How about a share of a weeks pay? You'd go tell me to screw off because I don't deserve any of your money, and you sure as h&ll ain't getting any of mine, find someone else ro subsidize your lifestyle, I have bills to pay. I am DAMN glad you will never darken my doorstep, but it would be fun to see the look on your face when I REFUSE to condusct business with the likes of you.

 

[dingo]

We run Stihls and Huskys. I buy from the local Stihl dealer; when he was too high priced I told him and left. I purchase two units a year. The Stihl dealer sent me word that when I was ready to replace a saw he would like to talk to me; so I gave him a chance when the time came and it amazed me how reasonable he had became. The Husky is a good saw, but if dealers want to hike the prices just tell them and leave. One has to keep in mind that the dealers have to make a living, but not a killing.:hmm3grin2orange:

 

[bwalker]

I get $7.00 and charge $5.00 more if I have to take it and put it back on the saw. How many chains can you sharpen properly in an hour? What is your labor rate? Do you want to lower your labor rate sharpen chains? I'll send you all of mine if you think $6.00 is too much.

$7.00 wouldnt be a bad price if you could find a dealer that could sharpen a chain properly.... Most get the top plate angles different for the right and left.

Ben, When a dealer INVESTS in inventory he expects a certain return on his investment, I am DAMN glad you will never darken my doorstep, but it would be fun to see the look on your face when I REFUSE to condusct business with the likes of you.

Just because you invest some money doesnt mean your entitled to make any return on that investment..... lots of people lose money on investments everyday and many small businesses fold.
I would suggest that if your margins are so razor thin that maybe you should have chosen more wisely on where to invest your coin.

Having some a$$hole walk in the door and demand a discout is akin to drawing a few dollars out of his bank account. Can I have 10 percent of your retirement account? How about a share of a weeks pay? You'd go tell me to screw off because I don't deserve any of your money, and you sure as h&ll ain't getting any of mine, find someone else ro subsidize your lifestyle, I have bills to pay.

I have it happen almost everyday in my line of work. If we can strike a deal thats beneficial to both so be it, if not thats OK too. And I would never tell a customer to screw off, not matter how outrageous their offer was. Further more I wouldnt be offended or even mad that the guy tried to chisel me, as I expect it. Its part of doing business.

 

[trimmmed]

Ben, When a dealer INVESTS in inventory he expects a certain return on his investment, Having some a$$hole walk in the door and demand a discout is akin to drawing a few dollars out of his bank account. Can I have 10 percent of your retirement account? How about a share of a weeks pay? You'd go tell me to screw off because I don't deserve any of your money, and you sure as h&ll ain't getting any of mine, find someone else ro subsidize your lifestyle, I have bills to pay. I am DAMN glad you will never darken my doorstep, but it would be fun to see the look on your face when I REFUSE to condusct business with the likes of you.

So would it be reasonable to assume, based on this theory, that when you buy a new car you are perfectly happy paying the sticker price? A truthful answer will blow alot of holes in your statement quoted above.

 

[trimmmed]

I would suggest that if your margins are so razor thin that maybe you should have chosen more wisely on where to invest your coin.

Yup the margins are microscopic and there is no money in service work...........horseshat.

There is enough margin that the products can be discounted by others, and I refuse to believe that the 55,000 dealers that thall mentioned, are all doing service work out of the kindness of their heart and costing themselves money just to make joe consumer happy...yeah right.

 

[PES+]

"Just because you invest some money doesnt mean your entitled to make any return on that investment..... lots of people lose money on investments everyday and many small businesses fold.
I would suggest that if your margins are so razor thin that maybe you should have chosen more wisely on where to invest your coin."

that is EXACTLY what I have done

 

[chowdozer]

So would it be reasonable to assume, based on this theory, that when you buy a new car you are perfectly happy paying the sticker price? A truthful answer will blow alot of holes in your statement quoted above.

Some brands have a no-dicker sticker. I bought one last spring. That's the price... don't like it? Good bye!

 

[stihltech]

crooked?

Hmmm, I sell saws for profit, therefore, I am a crook.

But, without profit, I am out of business.

I never told a customer to screw off because he wanted a discount. When they tell me they can buy it for less elsewhere, we tell them, in a nice way, that they should buy it there. Most of the time this is a homeowner wanting to buy a consumer saw.

As for a pro, I may discount the saw a little, after all, this may be the 10th saw he bought here. And, his supplies will be discounted, because he is repeat business.

I have three pretty darn good Stihl and Husky dealers to compete with, so you must keep this in mind when pricing.

I just have a problem with the idea you should make just a couple dollars when selling a saw.
Ben says to find the profit elsewhere. In business, I always thought if it isn't profitable, why do it.

Last year was another good year for us. I say there is more to treating a customer well than just by discount. You know how I feel about service.
I suppose it is a little town thing, but loyalty counts.

As to the Hick thing, I suppose I am one also, as are most of my customers. Good people, and much sharper than many people give them credit for.

Ben, if you told the dealer the bar was for a 660 (066), shame on the dealer.
The only other questions needed to answer were what brand bar, what pitch chain, and what gauge.

If you said large Stihl, shame on you for being mad at him.

And, oh yes,:deadhorse:

 

[bwalker]

Yup the margins are microscopic and there is no money in service work...........horseshat.

There is enough margin that the products can be discounted by others, and I refuse to believe that the 55,000 dealers that thall mentioned, are all doing service work out of the kindness of their heart and costing themselves money just to make joe consumer happy...yeah right.
__________________

Exactly! Remember when Bill's was selling 372's for $489? I am sure he wasnt losing money on em.
BTW the car analogy was a good one. That ought to quiet him down..

 

[bwalker]

Stihltech, By large Stihl you know exactly what I am refering to. I am aware that the 084,088 etc take a larger mount than the 066, but most people refer to the 026-066 mount as large Stihl and the 009, 191, 200, etc as small Stihl.
No one is saying a dealer shouldnt make a profit. What we are saying that just because a dealer asks for a certain price it doesnt mean the consumer should just bend over and pay it. Some dealers price things fair, others do not.
In other words a dealership isnt a license to rape and pillage.

 

[THALL10326]

Come on, it is too skin off your back and you're mad as hell. You are so mad as to be blinded to the hypocracy of your statement: you don't like the fact that there is competition to your business model, so you want it stamped out so your model can continue to thrive. How is that fair? You complain about Bailey's being able to out-compete with you on price, so you want their ability to sell products outside of their own backyard removed so you don't have to compete with them. I understand how it may help your bottom line, but I don't see how it is a logically defensible position to adopt.


So, please explain this to me: why the hell shouldn't I be able to have the item just show up at my door if that is how I want to handle the transaction? Why should someone else - Husqvarna, the local dealer, whomever - feel tha they should have the right to make that choice for me?

Coming from lawyer you make me laff. I thought lawyers were suppose to be pretty sharp, however you do have a record of calling people "white trash" so maybe that explains your thinking and post here.

I don't recall anyone getting mad about the bar deal. He got told a simple no and that was that. He didn't get mad as far as I know and if he did so what. If wants to jew me everytime he comes in then he can do him and me a favor and just stay gone, no profit in a guy like that. I didn't give him a second thought after he left so how do you figure I got mad. I never lost a sale I never had in the first place, that make any sense to you, hmmm. If you have to sell something for less than you paid for it thats not selling, thats giving it away. Would you pay your own hourly rate to yourself for me if I used you as a lawyer to keep me coming back to you, I didn't think so. Your saying it was skin off my back because I refused to take a loss and I'm mad about it, hahaha, you blow me away. I'm mad because I refused to take a loss, get real buddy. Get out of that office and get some sunlight.

As for your thoughts on internet selling no one is stopping you from buying online are they, go for it. If you got a issue with Stihl not doing it thats too bad, apparently like many others the word no bugs you. This thing with Husky is their own doing so apparently there is some reason why they are doing it, hmmm. Blame them, not me. As for me complaining about Baileys I don't recall complaining, I said they cost me a bar sale, so what. You make it out that I lost two nights sleep over it, got news for you, I didn't lose nothing but I did save myself from losing 11 bucks so I think I did pretty good, don't you,hehe. I will say this though. Next time I need a lawyer I'm gonna tell him you got to come down on your rates or I'll go elsewhere, I wanna see if you lawyers practice what you preach, I seriously doult it, wink.

As for the last part of your post the answer is simple. They are the companies and they will decide how they sell to their customers. What you forget is your not a customer of theirs. Sears, Lowes, TSC, Northern Tool, Baileys and their dealers and other online sellers are Husky customers, not you. Stihl's customers are its 35,000 dealers, not you. When is the last time you wrote a check to Stihl Inc or Elux Inc. Smelling the roses yet, hmmm. Sorry I had to point out to you that you are a customer to their customers, I thought you would know that. Their customers get to decide how you buy just like the grocery store does. Ordered any milk online lately, argued over the price of it lately, :hmm3grin2orange: :hmm3grin2orange:

 

[bwalker]

Stihl's customers are its 35,000 dealers, no

Dealers are middle men plain and simple. Without end users dealers would not exist so it is the end user that is a customer of the OEM's. Dealers just facilitate the sale.

 

[PES+]

Right....so give Husqvarna a call and place an order bwalker...they sell to everybody else so you should not have any problem

 

[redprospector]

Hmmm, I sell saws for profit, therefore, I am a crook.

But, without profit, I am out of business.

I never told a customer to screw off because he wanted a discount. When they tell me they can buy it for less elsewhere, we tell them, in a nice way, that they should buy it there. Most of the time this is a homeowner wanting to buy a consumer saw.

As for a pro, I may discount the saw a little, after all, this may be the 10th saw he bought here. And, his supplies will be discounted, because he is repeat business.

I have three pretty darn good Stihl and Husky dealers to compete with, so you must keep this in mind when pricing.

I just have a problem with the idea you should make just a couple dollars when selling a saw.:

Stihltech,
Good for you!! I don't begrudge a man a profit, and if a person depends on his saws for a living and tries to support you, he will make you more money over the year than 5 home owners. My dealer has done well by me, but sometimes needed a little incentive. He has dropped Husqvarna (due to some of their dumb @$$ moves), and now sells only Stihl. Good saws, but since he has no competition for over 100 miles it's list price on saws. Take it or leave it.
I still say competition is good for business, I don't care what business you're in. :deadhorse:

Andy