The new internet policy

[sawinredneck]

This gets better all the time I tell ya!!!

Trimmmed: There is no problem with the dealer making money on service work, it's great money. The problem comes when a dealer is forced to do service work for a box store or internet sales. The dealer losses money doing warranty work most every time. Now if you make a little on the sale of said item. I have worked this before with JD, it got real ugly when they started selling them and HD.

Ben: if I sign a contract, be it with Snap-on, Stihl, JD, Husky, whomever, and I am guaranteed a sales area, and said company sets up another dealership in my territory, it's called breach of contract, that is MY AREA and on paper as such. I will sue and win, I am guaranteed that area, and the profits from said area. I really fail to see how it's any different if I had signed up with Husky and they opened up internet sales.

Now, if you want to haggle with the dealer and he doesn't, leave and find another one! If you're dealer is an idiot, get another one. If you have a problem with any of these points, become one yourself!

Now as the price goes. Lowes, HD and these internet dealers buy so many at a time they get a large discount on them. Most dealers only buy three or four saws a time, not hundreds.

But then again, it's easy to talk when you don't have you're livelihood invested in it isn't it?:dead horse:

 

[DOLMARatOs]

Dealers are middle men plain and simple. Without end users dealers would not exist so it is the end user that is a customer of the OEM's. Dealers just facilitate the sale.

Wow. How about this. Without cold, need for housing and TREES then the saws wouldn't exist and none of us would have anything to do in our free time.

The end user of an item is the customer of the dealer. Period. It isn't even up for debate. Customer buys from me, I buy from the Distributor or company, company buys materials from suppliers, suppliers manufacture material bought from mining industries....etc

Are we even close to putting this one to rest? It seems that a person has two choices either to buy a thing or not to. The sticky details vary so dramatically that they are hard to debate.

 

[bwalker]

Sawin, its easier said than done to find another dealer. I my area for instance their are two Stihl dealers. One rental place that doesnt know shat and a another guy thats average . If both stunk I would be driving no less than sixty miles to the next Stihl Dealer. Same thing with husky.
Like I said earlier, adapt or die. Dont like the fact that Baileys buys their saws from Husky cheaper than you? Get on the net, increase your sales and buying power. Other small dealers like Amick', Bills, etc have done it.

 

[redprospector]

As for the last part of your post the answer is simple. They are the companies and they will decide how they sell to their customers. What you forget is your not a customer of theirs. Sears, Lowes, TSC, Northern Tool, Baileys and their dealers and other online sellers are Husky customers, not you. Stihl's customers are its 35,000 dealers, not you. When is the last time you wrote a check to Stihl Inc or Elux Inc. Smelling the roses yet, hmmm. Sorry I had to point out to you that you are a customer to their customers, I thought you would know that. Their customers get to decide how you buy just like the grocery store does. Ordered any milk online lately, argued over the price of it lately, :hmm3grin2orange: :hmm3grin2orange:

Well, as I stated earlier: Dealers need to grow a set of huevos! I guess the only way to get that done is for the "pro" users to grow some too. The dealers are the company's customer, and we are the dealers customer. It ties togeather like everything else in life. If the dealers are hurting for customers, so is the company. I smell the roses, but they smell like they have been dipped in a dealer protective coating of BS. I for one will do exactly what I sugguested earlier and go around the dealer if he won't "deal". I just wish someone would offer my business the kind of protection you guy's enjoy. Naw, that would take the challange out of being in business, dull my sences, and cause me to loose the ability to make some real money by "dealing".
And by the way, I know the local grocier. Milk was outragous untill Super Wal-Mart came to town, he had to throw away a bunch of milk that wouldn't sell.
Later he said that since he came down on price (still not as cheap as Wal-Mart), that he sells 3 times as much and clears more money.

Andy

 

[stckciv]

bwalker:
Looks like you will just have to adapt or die then! If you dont like the service you get then move to an area where you will have good service.

 

[THALL10326]

Ben your just the man I need here

You being a stubborn ole cuss I wanna ask you something and give me a honest answer. I know you will which is why I'm asking you.

You need to call the dealer about your saw not running quite right. He fills you in on what to look for and you two are on the phone say 10-15 minutes. Should he charge you for those minutes? I know good and well no dealer would do that but I wanna make a point here and it has nothing to do with you at all Ben other than a simple no he shouldn't or he should. Whatcha think. I personally say he better not if he wants to stay in business. Whats your take???

 

[stihltech]

large

That is OK if a shop never sells bars for 880, 084, 051, 075, etc. I do, so I need to ask such dumb questions.

 

[stckciv]

Are you trying to say that not everyones view of "large" is the same?:hmm3grin2orange:

 

[bwalker]

bwalker:
Looks like you will just have to adapt or die then! If you dont like the service you get then move to an area where you will have good service.

I do not need service from a dealer as a chain saw has to be one of the most simple machines around. I just want FAIR prices and a knowledgeable parts staff that can get me parts when I need them ASAP.
Is this too much to ask?

 

[bwalker]

Thall, I have never and would never call a dealer and ask him to diagnose something over the phone in order to screw him out of a service charge. Of course I service all my own stuff.

 

[PES+]

I do not need service from a dealer as a chain saw has to be one of the most simple machines around. I just want FAIR prices and a knowledgeable parts staff that can get me parts when I need them ASAP.
Is this too much to ask?

Then that will save you money right there
you will not be needing warranty coverage so tell them that when you place your order

I am not kidding I have given out numbers to people so they can call and try to make their own deals It doesn't matter to me one way nor the other

Now where the heck is that horse
:deadhorse:

 

[THALL10326]

Well, as I stated earlier: Dealers need to grow a set of huevos! I guess the only way to get that done is for the "pro" users to grow some too. The dealers are the company's customer, and we are the dealers customer. It ties togeather like everything else in life. If the dealers are hurting for customers, so is the company. I smell the roses, but they smell like they have been dipped in a dealer protective coating of BS. I for one will do exactly what I sugguested earlier and go around the dealer if he won't "deal". I just wish someone would offer my business the kind of protection you guy's enjoy. Naw, that would take the challange out of being in business, dull my sences, and cause me to loose the ability to make some real money by "dealing".
And by the way, I know the local grocier. Milk was outragous untill Super Wal-Mart came to town, he had to throw away a bunch of milk that wouldn't sell.
Later he said that since he came down on price (still not as cheap as Wal-Mart), that he sells 3 times as much and clears more money.

Andy

Didn't order that milk online though did ya, ya had to get in the car and go get it. I see your point and they are all valid. What your saying is simple. You will do anything you want and thats fine. The big companies will too and so will the dealers so whats this all about.

I see your a logger so I assume you take down trees as well. If I had a 100 foot oak I wanted taken down and hauled away for 600.00 would you do it? If I told you I got another guy that will do it for 300.00 would you do it then. Now your free to do what you want, right, whatcha gonna tell me, get lost, your nuts, your out of your mind. See you can choose to compete or you can say forget it. So whats the differance at the dealer or the big companies, aren't they free to choose how they will operate their business just like you, hmm.

 

[Lakeside53]

Ben: if I sign a contract, be it with Snap-on, Stihl, JD, Husky, whomever, and I am guaranteed a sales area, and said company sets up another dealership in my territory, it's called breach of contract, that is MY AREA and on paper as such. I will sue and win, I am guaranteed that area, and the profits from said area. I really fail to see how it's any different if I had signed up with Husky and they opened up internet sales.

Not so with Stihl - you get no specified area... just the right to sell. Heck, we have 3 "dealers" with 2 miles of us. I hate to think how many within 20... Stihl won't overload an area with dealers, so a very small town or sparse area might not get many or even more then one, but in large population area, only "service" or "price" will differentiate you.

 

[bwalker]

Pest, everyone knows there is no money to be made selling saws........:rockn:

 

[stckciv]

I do not need service from a dealer as a chain saw has to be one of the most simple machines around. I just want FAIR prices and a knowledgeable parts staff that can get me parts when I need them ASAP.
Is this too much to ask?

Like I said, adapt or die! Well, I guess you said that.

If you want that and cant find it in your area then move somewhere where you can get that. You tell dealers to adapt and they shouldnt have gotten into business if it didnt pay much...blah blah So take your own advice! If you dont like how you have to buy a saw then dont buy any saws, move to another area, etc.

Just because you have a bad dealer in your area doesnt mean you should come on here and rip all the dealers out there! That is not right!!

 

[Lakeside53]

I do not need service from a dealer as a chain saw has to be one of the most simple machines around. I just want FAIR prices and a knowledgeable parts staff that can get me parts when I need them ASAP.
Is this too much to ask?

What's a fair price?

 

[sawinredneck]

Sawin, its easier said than done to find another dealer. I my area for instance their are two Stihl dealers. One rental place that doesnt know shat and a another guy thats average . If both stunk I would be driving no less than sixty miles to the next Stihl Dealer. Same thing with husky.
Like I said earlier, adapt or die. Dont like the fact that Baileys buys their saws from Husky cheaper than you? Get on the net, increase your sales and buying power. Other small dealers like Amick', Bills, etc have done it.

I hear you Ben, I get you're situation. I have three dealers for Sthil, two Stihl/Husky, one Stihl/Walker. Now two of these dealers, I will not allow my shadow to pass on there door mat, one had been good for the most part but has his moments as well(easy THALL!!)

Might I suggest, as you seem to be very mechanicly inclined, buying used until one of the dealers gets there act together?

 

[trimmmed]

This gets better all the time I tell ya!!!

Trimmmed: There is no problem with the dealer making money on service work, it's great money. The problem comes when a dealer is forced to do service work for a box store or internet sales. The dealer losses money doing warranty work most every time.

Ok.........horseshat! They may not make the big dollars they want on warrantee work, but I doubt seriously that they are doing it at a loss. Has there been an instance of a dealer being forced to do this work from box sales. I have read on here plenty of dealers saying they won't do it, but not that they were forced too. Even if they were forced to do it, I have a hard time believing that the dealers and the manufacturer have struck a deal, where the dealer loses money servicing the manufacturers product.

Now if you make a little on the sale of said item. I have worked this before with JD, it got real ugly when they started selling them and HD.

So, just making a little (ha) on a sale, enables the dealer to absorb the catastrophic losses he's incurring doing service work?

Ben: if I sign a contract, be it with Snap-on, Stihl, JD, Husky, whomever, and I am guaranteed a sales area, and said company sets up another dealership in my territory, it's called breach of contract, that is MY AREA and on paper as such. I will sue and win, I am guaranteed that area, and the profits from said area.

Ha
sorry, you are signing their contract, better read the fine print!


Here's one of my local saw dealers, he sells stihl, husky and echo. I go in looking for a snowblower a few years back, yup in December, I looked around on the web at the pricing and went there with a pocketful of cash. The mofo informs me it'll cost me $500 more than list, I asked him, ain't that a little much?? He told me "tis the season" Me and my cash got in the truck and left, I bought another unit at the JD store a couple of towns away.

 

[DOLMARatOs]

Pest, everyone knows there is no money to be made selling saws........:rockn:

Your long distance phone bill must be HUGE. Imagine calling EVERYONE in the world or the US for that matter and asking them if saws make money. Or...maybe calling the 55,000 or so dealers and quizzeing them. Holy cow.

 

[THALL10326]

Thall, I have never and would never call a dealer and ask him to diagnose something over the phone in order to screw him out of a service charge. Of course I service all my own stuff.

Well hell Ben your no fun at all. Glad to hear you never have to call for anything. I get calls all the time about my saw this and my saw that. Heck I like helping those folks out. However I recall several calls I made seeking alittle advice many years ago and got a bill for every second I was on the phone. I'll leave it at that other than to say it wasn't no saw dealer.