Brmorgan
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- Apr 22, 2008
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I agree with Jerry, but people have been having a lot of trouble with can. tire warranty around here.
If you don't have the original receipt from the tool, ........no warranty.So if you bought a set of wrenches in 1984 with lifetime warranty, if you don't have the sales slip from 1984, they won't honor the warranty.
Lot's of people are pissed at this.I don't know if this applies everywhere, or just locally, but the local canadian tire store has sure suffered because of it.
Poor way to do business, IMO.
Really? I've never had trouble with flat-out defective returns. I've never broken a wrench, but I've peeled the tips off a few screwdrivers (mostly flathead) and needle-nose pliers and the like and they don't even question it. The last one I broke was one of the older red-handled series of screwdrivers that's probably 10 years old, before they switched to the blue ones they have now. The gal at customer service just called the head of the tool dept. over, and he found the closest match for me and I walked away happy after signing my name to a return slip. I know a while back my dad broke one of the pieces in his CT ratchet/socket set - I don't remember what it was but it was something you couldn't buy separately (one of the adapter pieces, I think). They cracked open a new set, replaced his part (without receipt) and sent the set back defective with the broken one.
My favorite CT return though was when I needed a compass to align my satellite dish - I just went and bought a nice Suunto that came in a clear plastic package, used it for the afternoon, and took it back that same evening once my satellite was all up and running. I did have the receipt, mind you.
Our CT would go under if not for its tool and automotive depts. though, with the multitude of ranchers, loggers, millwrights, etc. that live around here, so they have to take care of their customers. We don't really have anyone in direct competition with them in town here though; the new Wal-Mart's tool section is dismal, possibly because they recognized it wouldn't be worth competing in that area (yet), and most of the smaller businesses that sell tools carry more major brands like Jet, Woodward, Greenlee, and the like, or dollar-store import junk.
I think I've mentioned this before but I won't buy new Snap-On or Mac because there's no way I'm going to be stuck waiting for Buddy to trundle over to my shop in his truck whenever it's convenient for his schedule, only to find he doesn't have what I want (need). Town is small enough that any tool shop is a 10 minute drive from my house, and the smaller ones (not CT!) all have free delivery within town that's usually faster than ordering a pizza.