Those adjusters are common to a bunch of stihl saws...all the same pt#.
I pulled one out of my 261 spare parts and put it on a 500i…same part.
Waiting on Stihl Parts, WTF?
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I pulled one out of my 261 spare parts and put it on a 500i…same part.
rngrchad
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yeh because Stihl cares more about the dealer than the end consumer.
Stihl doesn't want to compete with Husky on a cost basis.
Dealing with this myself now, waiting on an 034 carb mounting gasket. Dealer doesn't have stock, backordered from Stihl and no available date known. Will be checking two more dealers for stock tomorrow. Failing that, I'll be looking online and at aftermarket options.
Pretty annoyed with how my preferred dealer handled it as well, wasn't working with my normal guy. If he's not there anymore, they won't be my preferred dealer anymore.
Pretty annoyed with how my preferred dealer handled it as well, wasn't working with my normal guy. If he's not there anymore, they won't be my preferred dealer anymore.
I ordered a couple of non-vital parts from Huztl, expected delivery, middle of December. Glad I don't need to use the saw..
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I've about given up on my dealer. 10 weeks now? Part is showing up tomorrow via Amazon. If the correct part arrives, I'll call the dealer and cancel.
altatim
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Just took me three weeks to get a RB-176 carb kit from my local dealer. Just a carb kit! Normally I see parts next day or at most a week wait. They are the biggest guys around and even they can't get parts. Talking with my parts guy there he said that they still haven't gotten some of their parts/saws they ordered in 2021. Now thats just unreasonable! Sounds like for a lot of their husky saws, they come in so late they are already obsolete from 2020/21 and will be sold close to cost as soon as they arrive.
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Ridiculous. If there were more options to purchase quality saws, Stihl would lose a lot of market share.
My tensioner showed up (via Amazon) yesterday. I'll verify it is the correct one, and then tell my dealer to cancel my order.
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Called the dealer and explained that I bought it off Amazon. They said great, cause they still have NO idea when the part might be available.
I went to another dealer, they were able to order the gasket I needed, claiming Stihl had stock. First dealer still saying backordered, no clue when available. I cancelled the order. This other dealer even had a couple gaskets on the shelf that they just handed me, said try these and if they work, bring back the ones that don't and pay for the ones that do. Lightyears difference in CS, and miraculously closer as well. Have sold O P E for years and only picked up their Stihl dealership a few months ago, but I drive right past on my way to and from work.
altatim
ArboristSite Operative
Talking to the customer service guy, he said that Stihl recently changed all their inventory systems from in-house to SAP, which makes total sense because for the average joe, SAP is not very user friendly. So they are dealing with an incomplete inventory, poor understanding, and also all electronic ordering. So when you order a 500i with a 28" light bar, if they don't have that specific configuration it gets back ordered until they ship new ones out of the factory. Go figure. Makes sense why they don't know whats where if every dealer isn't up to date with SAP and inventory control. Not blaming dealers here, Stihl corp is the issue
