Warranty My Fault?

[Gypo Logger]

When breaking in my 357XPG on half throttle, I neglected to notice that the heated handle was on, anyway when I came out of the woods, the 357 was really talking, in fact it was smoking.
Both front and rear handles were at least 200 degrees.
Check out the hole in the rear handle. Should I get warranty work or was this my doing?
John

 

[vsteel]

Well I never ran a saw with heated handles, but I would say it comes down to if the heating element was defective and over heated or if it was just to warm outside to have the element on.

I am sure some of the crew around here would be able to say.

One clue might be if it says to not turn on the heat if the temp is over so and so degrees because damage might result.

 

[Toneman]

John,
I would take it in and have the dealer look at it and even call the Husky service rep to have a look.
If I was in charge of the Husky design team, I would want to know that the heating element needs (or has a defect) with the temperature sensor in it.
Seeing this may propt them to make an improvement to the current design.
Good Luck
Tony

 

[SilverBlue]

Looks like a smoking accident to me.

 

[Dennis]

of course its your own fault...and why wouldn't it be?

 

[tony marks]

put it this way, thats either faulty saw or design.. either way it should be covered.
mans got a rite to check his heater handle anytime. unless,, there is something in the manual,, warning against running heater ,, in higher temps.

 

[Tony Snyder]

Just common sense; you goofed up.

No insult intended.

 

[Gypo Logger]

Sure glad Tony Snyder isn't my saw dealer, nor my auto mechanic, if I turned on my heater in the summer and the truck burn't to the ground, I guess he would say, " Fook You and the Horse you Rode in on".
John

 

[Gypo Logger]

Hi Tony, I think you're on the right track. After thinking about it, the elements are controled thermostaticly, thus cutting off heat.
Had I not come out of the woods, I would have had a forest fire on my hands when the tank finally melted, or the solder joints gave out first.
John

 

[MasterBlaster]

Heated handles? I wish there was a model with chilled handles!

Yeah, thats it! Chilled handles....Hmmmmm....

 

[Jacob J.]

Maybe the air injection can be bypassed and an air conditioner set-up to run off the flywheel.

 

[Gypo Logger]

As opposed to an Arctic, couldn't we have an Africa, where the saw pukes out icecubes, so as to keep the operator on the cool side, however if the saw was doing the icecube thing in the Arctic, would it not just be another Iceworm Cocktail? I think my 357 is possessed, maybe I will rip the sno pro wiring, and rock on with this baby, that will outcut any stock 044 after I finesse around the exhaust port and square up the 73LG. It's a wonder tall trees ain't pissin' their trunks.
John

 

[jsikkema1]

John

I hope that you weren't smoking in bed again and fell asleep with a lit one- rolled over and melted the thing (in bed with you...)

 

[Gypo Logger]

Hi Jeff, that's what actually happened, but dont tell anybody ok?
Husky deserves to know the truth, so I will come clean tomorrow. Will keep you posted as to wether I get a new Sno Pro or not. Sh%t is gonna hit the flywheel if I dont get a new Husky, in fact I will go Postal if I dont get 250,000 for the 1st degree burns and the 100 acres of crop trees that are now glorified charcoal.
John

 

[jsikkema1]

any update

John,
Just wondering what they had to say about the problem??

I would think that there is something wrong to let it get that hot and should be a warrantable problem.

 

[Gypo Logger]

Hi Jeff, your post prompted me to call my dealer, just got off the phone to her. Husky says: " It states in the manual to never ever switch on in warmer temps as saw can get too hot".
What the fook is up with that thinking? Saws can cut flesh, thus not idiot proof, but I didnt know they could set a forest on fire if the handles got to hot if the switch was bumped on inadvertently.
Anywho, Husky will give me a new tank, but they wont pay for instalation.
What if I accidently hit the switch on my heated seats in my Cadidlac and the seat melted and I burned my ass, would the dealer say, " Your a dumb sh!t, you didn't read the owners manual.
Apparently there is a thermostat on the carb, but not on the handles. If the carb got as hot as the handles did, it would outcut my 385KD for at least 3.5 seconds.
This is why Husky has incorperated the nifty see thru tank, this way you can see how big of a molatav cocktail you have on your hands.
Grrrrrrrrrr

 

[SilverBlue]

Question:
Why did it only melt through in one spot? Doesn’t seem like the handle is deformed anywhere by heat. Defective heating element! I would say take it to another dealer for warranty work.

 

[jsikkema1]

Warranty

Gypo- we don't see saws with heated handles here but I would think that if they were meant to run say at 10 deg F (deg F- thats what we still use here in the US) and let say that you were running your saw with a ambient of say 70 deg F then ++ 60 deg F means total melt down over normal operating at 10 Deg F... NO WAY..

They have to design the thing to work when on at 110 deg F. to be sure that that ???? thing worked properly. I'd fight it- like your heater in the truck senario.

Just my thoughts

 

[Gypo Logger]

I have been fighting the issue and rational thinkers are on my side, but there are always those, such as my dealer who would rather cow you into thinking the mistake was mine. After buying over 300 saws there, you would think they would anti up.
The guy who is working on the saw, a great mechanic thinks its laudable. We have the tank, but are waiting on the heating element.
Picture this in your mind, Larry the Logger gets trapped under tree, saw still running, saw catches on fire, cremates the whole outfit. Husky, I guess would say, " You should have had the buddy system".
John

 

[Ryan Willock]

I hope thats just a flaw with your saw as I am thinking of purchasing a 372xpg sometime before winter if business picks back up.