Full Service shop.
Collect lots of old saws for parts, especially Poulans.
Collect lots of old saws for parts, especially Poulans.
What spare parts should a "full service" dealer have in stock?
- Thread starter Mad Professor
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I was floored when we talked about 3/8 rim sprockets that
were back ordered for ages !
Hi Keith, the last time I ordered a dozen rim drive sprockets it was 5 months before they even came in, there was a bit over $500. of parts in that order and the dealer could only say they were back ordered, finally they did come in and the dealer called, he wanted to know if I still wanted the stuff, if not then he could sell almost every part to others that were also waiting for parts to come in. Of course the whole mess was blamed on Covid, he told me that the warehouses had next to no one working in them to pick parts to begin with and that the whole shipping system was in chaos. The parts supply has been getting better though recently.
I truly do believe it's systemic with Stihl dealers. Most of them suck at having replacement parts I have two within 15 MI I wouldn't give you a rat's *** for either one of them. The one decent one is 50 miles.
Yes ,rims spurs, definitely chains( Not Green, Yellow) bars of course dollar nose/ sprocket nose tips would be nice instead of trying to sell you a new bar
I agree that Stihl dealership are useless , when it comes to spares control . I purchased two Stihl saws back in the very early 80's . A ms 260 & then a ms 361 . Both saws were trouble free , however a few yrs later i was about to stock some perishable commodities , ignition switch , clutch drum & rim sprockets etc . After 3 phone calls & two trips to verify parts , i got fed up with Stihl's proprietary no disclousure policies . Since that day i have sourced all required parts online after serious due diligence . The only time i had any satisfaction was at a Husquarna / Stihl Dealership , were the proprieitor was an old school Husky Dealer for over 20 yrs & had just begun selling & servicing Stihl product . I have never entered a Stihl dealership since !
The best Stihl dealer we had has since retired at 75. He had a small place located in his garage. He did repair work in a shop set up in his cellar. Had one employee who did parts when the owner had days off, or doing repairs, but he was also a competent mechanic.
They stocked most all bars/chains/sprockets and wear parts and small repair parts like carb kits. Stuff ordered came in quickly. They also stocked stuff he knew people wore out or broke from years in the business.
The shop was excellent. Had a nice set ups for: refurbishing bars, making loops of chain, sharpening, vac/pressure testing, etc. Most all the special tools. Turnover was quick too on repairs. He spin you a chain right then if he didn't have other customers waiting.
I remember bringing in a 036 that needed seals. It was cleaned inside and had the flywheel and clutch already off. I ordered a gasket set from him. In a few days the parts were in and installed. Labor was $15.
They stocked most all bars/chains/sprockets and wear parts and small repair parts like carb kits. Stuff ordered came in quickly. They also stocked stuff he knew people wore out or broke from years in the business.
The shop was excellent. Had a nice set ups for: refurbishing bars, making loops of chain, sharpening, vac/pressure testing, etc. Most all the special tools. Turnover was quick too on repairs. He spin you a chain right then if he didn't have other customers waiting.
I remember bringing in a 036 that needed seals. It was cleaned inside and had the flywheel and clutch already off. I ordered a gasket set from him. In a few days the parts were in and installed. Labor was $15.
What the heck did he have if not a 7t?
What the heck did he have if not a 7t?
Two nearest dealers did not have any med spline 3/8 rims.
Nearest one that did was a 35 mile drive.
That's ridiculous
Sprockets, spark plugs, filters, common chains, common bars, etc., should be ‘no-brainers’. Otherwise, dealers are sending us to on-line sources (if we have to wait a week anyway).
Doing some storm damage cleanup, several years ago, and needed a sprocket and bar tension screw for a MS460. Found a big box style STIHL dealer who only wanted to sell us an entire clutch kit (clutch, clutch drum, sprocket; might have included needle bearing, washer, ‘e’-clip too?).
We still would have to wait 3 days, by which time, we were already gone. We ‘made do’.
Another time I needed a replacement nose sprocket for a common STIHL bar. Local shop said they had to order it: too many different models to stock them all (?).
Said most guys just buy a new bar, because the RSN was $24, + labor for the shop to install, + they didn’t want to wait.
Good news was they gave me a sweet deal on an identical bar another guy left behind, when he bought the new one!
Philbert
Doing some storm damage cleanup, several years ago, and needed a sprocket and bar tension screw for a MS460. Found a big box style STIHL dealer who only wanted to sell us an entire clutch kit (clutch, clutch drum, sprocket; might have included needle bearing, washer, ‘e’-clip too?).
We still would have to wait 3 days, by which time, we were already gone. We ‘made do’.
Another time I needed a replacement nose sprocket for a common STIHL bar. Local shop said they had to order it: too many different models to stock them all (?).
Said most guys just buy a new bar, because the RSN was $24, + labor for the shop to install, + they didn’t want to wait.
Good news was they gave me a sweet deal on an identical bar another guy left behind, when he bought the new one!
Philbert
You are assuming that you order what you need and get it in a reasonable time. Just started getting better.
Unfortunately I am one of the "old" guys you talk about. No one is coming to work to take my place. Parts pricing? Let's see what extra charge on the invoice we get next week.
Talking with an established Husqvarna dealer, the situation is the same.
Unfortunately I am one of the "old" guys you talk about. No one is coming to work to take my place. Parts pricing? Let's see what extra charge on the invoice we get next week.
Talking with an established Husqvarna dealer, the situation is the same.
FWIW, I've got those rims in stock and I don't sell saws, saw parts, or anything else for that matter. I'm wondering if the dealer really understood what you were looking for if he initially offered you a spur sprocket. Normally, if I'm getting parts from my dealer, I have to turn their monitor around so I can see it and point out what I'm looking for because they don't know enough about how a saw works in order to understand what part someone is looking for.
Sad, but true at some dealerships.
I once brought in a rim sprocket to an established ECHO dealer. The person behind the counter asked, ‘What is THAT?’
Philbert
If you have dealers stocking anything consider yourself lucky. None of the dealers here stock anything now but bars and chains. Saws are under 70cc. Parts 
no rims, no nothing period.
Stihl wonders why they keep loosing market shares to others with in house parts changers, no stock and no knowledge of tools. Great business plan but hey they like dealership buy-in. Give us 100k and we will provide you with stock to sell. It will continue to be more Ace Hardware stores,
no rims, no nothing period.Stihl wonders why they keep loosing market shares to others with in house parts changers, no stock and no knowledge of tools. Great business plan but hey they like dealership buy-in. Give us 100k and we will provide you with stock to sell. It will continue to be more Ace Hardware stores,
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