davec
ArboristSite Operative
Give them a deadline. Your saw back (working) in 2 days or a new refurb or a refund. I'd go for either of the last 2 options....
A good trimming saw for $100?? Ryobi 10532 Review
- Thread starter blsnelling
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Update
After numerous calls to the Ryobi customer service center they finally contacted the repair shop with some information. Again they said they will replace the saw and the repair shop is now waiting for the correct form so it can be filled out and the have the saw shipped. This is sort of the same thing that happened before, the repair shop waiting for Ryobi to do something.
I haven’t needed to cut wood this year because we had a very mild last half of the winter and I still have more than enough for next year. This saw was just a light saw so I didn’t have to use my bigger saws all the time, much easier on the back.
After numerous calls to the Ryobi customer service center they finally contacted the repair shop with some information. Again they said they will replace the saw and the repair shop is now waiting for the correct form so it can be filled out and the have the saw shipped. This is sort of the same thing that happened before, the repair shop waiting for Ryobi to do something.
I haven’t needed to cut wood this year because we had a very mild last half of the winter and I still have more than enough for next year. This saw was just a light saw so I didn’t have to use my bigger saws all the time, much easier on the back.
I stopped at the shop again to check on the status face to face, they said Ryobi was sending me a saw, then they looked at the date and it was a month ago that this was supposed to be done.
I called Ryobi again, this time the person was very helpful, they researched the incident, found all the information, said there was a form that was not filled out completely by the repair shop (the one for them to get reimbursed) and said she would handle it from there and bypass the shops mistake. She also said I should have a new saw by next Tuesday.
While this has taken almost 7 months (I still don't have a saw, so I shouldn't say 7 months yet), I can't say it’s the shop or Ryobi's fault for me not having a running saw in my hands yet. I have let this go on with no action on my part for months at a time, had I been on top of it this confusion would most likely have been handled much quicker.
I haven't needed the saw and since I only had it in my hands for a couple days (minutes actually) and never cut wood with it, I never even missed not having it in the line up.
I called Ryobi again, this time the person was very helpful, they researched the incident, found all the information, said there was a form that was not filled out completely by the repair shop (the one for them to get reimbursed) and said she would handle it from there and bypass the shops mistake. She also said I should have a new saw by next Tuesday.
While this has taken almost 7 months (I still don't have a saw, so I shouldn't say 7 months yet), I can't say it’s the shop or Ryobi's fault for me not having a running saw in my hands yet. I have let this go on with no action on my part for months at a time, had I been on top of it this confusion would most likely have been handled much quicker.
I haven't needed the saw and since I only had it in my hands for a couple days (minutes actually) and never cut wood with it, I never even missed not having it in the line up.
Zombiechopper
Addicted to ArboristSite
This kind of mess is why I have been recomending a saw like an MS170 or MS180 to folks looking for small light trimming saws. Stihls parts and dealer network is second to none in North America. You can find a dealer damn near everywhere and parts can be brought in quick if not in stock. Ryobi obviously has no dealer network, no repair expertise, no parts availability and poor customer service.
roncoinc
Official Stihl Disser
I suppose if you own a stihl you need all that..
i bought a brand new ms180 and it was the worst POS i ever tried to cut wood with.stopped taking it back to the dealer because they were so piss poor i finally gave up..chain dont oil enough ? they said thats the it's supposed to be.
chain wont stay adjusted with that POS tooless system,they said "thats the best there is".
no carb adjustments ? to bad you dont need them..
SO glad when some sucker offered me something for it.
I have TWo of the little ryobies and love them..
eats for lunch any 025,026,030,or 031 i have put them up against and at 1/3 the price !!.
to each his own i guess..
Zombiechopper
Addicted to ArboristSite
All saws break at some point.
Who you gonna call when you need a part? The call center that will forward you to a "certified" repair shop in your area that's never even heard of or seen one of those saws, nevermind stocking parts?
Or maybe its so cheap its just disposable? That defeats the purpose of it being made better than the Stihl that has parts availabilty and local repair expertise
Who you gonna call when you need a part? The call center that will forward you to a "certified" repair shop in your area that's never even heard of or seen one of those saws, nevermind stocking parts?
Or maybe its so cheap its just disposable? That defeats the purpose of it being made better than the Stihl that has parts availabilty and local repair expertise
Zombiechopper
Addicted to ArboristSite
Well that is certainly faster than 7 months. Too bad you don't know which timeline will apply to you until you try
There were a few things that slowed this down that I only found out after the fact.
The repair shop had been sold, but the new owner couldn't make a go of it so the old owner took it back, that was about the time my saw was taken there.
It took a while for them to get the shop up and running again, it was in that time period the paper work on my saw was submitted by the shop to Ryobi. There was a mistake on the paper work that was submitted to Ryobi, but it had to do with the shop being reimbursed, not a problem with them approving the replacement saw. Ryobi thought the shop was going resubmit the corrected paperwork and the shop thought Ryobi was sending me the saw, so they were both waiting for the other party to do something.
When I talked with Ryobi this time they reviewed all the paperwork, found that everything was in place other than reimbursing the repair shop, so they said they would bypass the shop and send me the saw without further delay.
If that happens by next Tuesday (they said I should have the saw by then) then Ryobi will have lived up to their end of the deal.
It looks like if the shop had not been in such a state of confusion at the time the paperwork was submitted and it had been done correctly, it would have only been about two weeks until a new saw was in my hands. One week for the shop to tear the saw apart and file the paper work and one week for the saw to be shipped.
My local Stihl dealer went out of business during this time period, can't say I liked that shop much, I guess others felt the same way.
The repair shop had been sold, but the new owner couldn't make a go of it so the old owner took it back, that was about the time my saw was taken there.
It took a while for them to get the shop up and running again, it was in that time period the paper work on my saw was submitted by the shop to Ryobi. There was a mistake on the paper work that was submitted to Ryobi, but it had to do with the shop being reimbursed, not a problem with them approving the replacement saw. Ryobi thought the shop was going resubmit the corrected paperwork and the shop thought Ryobi was sending me the saw, so they were both waiting for the other party to do something.
When I talked with Ryobi this time they reviewed all the paperwork, found that everything was in place other than reimbursing the repair shop, so they said they would bypass the shop and send me the saw without further delay.
If that happens by next Tuesday (they said I should have the saw by then) then Ryobi will have lived up to their end of the deal.
It looks like if the shop had not been in such a state of confusion at the time the paperwork was submitted and it had been done correctly, it would have only been about two weeks until a new saw was in my hands. One week for the shop to tear the saw apart and file the paper work and one week for the saw to be shipped.
My local Stihl dealer went out of business during this time period, can't say I liked that shop much, I guess others felt the same way.
Another update
The first date for me to receive a saw came and went, I called and Ryobi said that I was never told they were sending me a saw ???? and that they still needed the form filled out by the service center. I went to the service center and they said it been faxed twice, so I called Ryobi from the shop. After 45 minutes on hold I was disconnected, it was 5:00 PM East coast time and they closed for the day, which disconnected the call.
I just got off the phone with them now. This time they said they received the fax a long time ago, but there are no saw's of the same model available and that they had been trying to get a hold of the repair center to inform them. They offered to send me a Homelite UT10580 (a real piece of junk) as an option.
The final solution (maybe I shouldn't say that yet, its only been 8 months) is they will send me the Homelite, which I don't want, but I also get to keep the Ryobi, so maybe I can fix it. This time they sent me a confirmation # of the order and shipping instructions.
I only agreed to this so I would at least have something in my hands and have this ordeal over with. I do get another 1 year warranty on the Homelite though…..great Isn’t it. I am now on a first name basis with most of the warranty people at Ryobi, I even know the shifts they work.
I will now have two more saws that I really don’t need, one of them I don’t even want and the other one doesn’t run.
Now I just need to see if it shows up. What could go wrong?
The first date for me to receive a saw came and went, I called and Ryobi said that I was never told they were sending me a saw ???? and that they still needed the form filled out by the service center. I went to the service center and they said it been faxed twice, so I called Ryobi from the shop. After 45 minutes on hold I was disconnected, it was 5:00 PM East coast time and they closed for the day, which disconnected the call.
I just got off the phone with them now. This time they said they received the fax a long time ago, but there are no saw's of the same model available and that they had been trying to get a hold of the repair center to inform them. They offered to send me a Homelite UT10580 (a real piece of junk) as an option.
The final solution (maybe I shouldn't say that yet, its only been 8 months) is they will send me the Homelite, which I don't want, but I also get to keep the Ryobi, so maybe I can fix it. This time they sent me a confirmation # of the order and shipping instructions.
I only agreed to this so I would at least have something in my hands and have this ordeal over with. I do get another 1 year warranty on the Homelite though…..great Isn’t it. I am now on a first name basis with most of the warranty people at Ryobi, I even know the shifts they work.
I will now have two more saws that I really don’t need, one of them I don’t even want and the other one doesn’t run.
Now I just need to see if it shows up. What could go wrong?
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Zombiechopper
Addicted to ArboristSite
that sucks and is sucking worse by the minute.
Buyer beware. Stihl has the best warranty resolution, parts availablity, and dealer network bar none. I still say if you are not a mechanic buy a stihl.
Buyer beware. Stihl has the best warranty resolution, parts availablity, and dealer network bar none. I still say if you are not a mechanic buy a stihl.
jra1100
Addicted to ArboristSite
Hey Zombie, thanks for putting the tooth and grind illustration on your sig. I've always been sort of confused about that. I tried to rep ya, but I gotta spread first. Information is always appreciated, and your a good source. JR
Zombiechopper
Addicted to ArboristSite
It's the little tidbits of info that makes life easier!
Interesting. The web site shows the MSRP as $127, which is about what I expected, but Home Depot sells it for $159.
The parts list at homelite.com doesn't show any major parts, just recoil, muffler, bar, chain, and some plastic covers and stickers. I suppose they realize it's not worth replacing a piston on a $127 saw. Does this imply that it ranks below a Wild Thing in the grand hierarchy of saws?
Do Homelite, Ryobi, and Redmax have the same ownership? If so, tell them to send you a GZ400.
My plan is to fix the Ryobi myself, I raced motorcycles for many years, doing all the work on mine and then my two son's bikes, rebuilding, boring, porting, jetting, frame and suspension mods, so doing a saw isn't a problem. It will sit on the bench next to my dads old 031 that needs a new ignition system until I find the time and ambition to fix it.
The only reason I took the saw to a service center was because it was under warranty and I didn't want to do anything that would void it. Had it been off of Craig’s list or something I would have just pulled it apart right away.
The online reviews on the Homelite average about 1 star on a 1 to five scale, with 1 being the lowest.
All I wanted was a lighter low cost saw so I didn't wear myself out with my bigger saws and the Ryobi seemed like a good choice. I'm getting too old, at one time I used an 80cc Husky for everything, now I use a 2150 Poulan whenever it will do the job.
The only reason I took the saw to a service center was because it was under warranty and I didn't want to do anything that would void it. Had it been off of Craig’s list or something I would have just pulled it apart right away.
The online reviews on the Homelite average about 1 star on a 1 to five scale, with 1 being the lowest.
All I wanted was a lighter low cost saw so I didn't wear myself out with my bigger saws and the Ryobi seemed like a good choice. I'm getting too old, at one time I used an 80cc Husky for everything, now I use a 2150 Poulan whenever it will do the job.
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Another update.
Called Ryobi again today to see where the saw was, started to get the same run around of needing papers filled out from the service center. I stopped the person in mid sentence and said it has all been done and the replacement saw was to have been shipped 2 weeks ago. Now she said there was no record of that call, that is until I gave her the date I called and order # for the new saw. She then said yes the saw was being shipped, but to the service center, not to me. I told her no, it is being sent directly to me and she said, that is not the way they do it. I had her pull up the shipping address and it is being sent directly to me, but it took them over a week to get it out the door.
I have the tracking # from FED EX now, so it should be here on the 11th.
I will end up with a supposedly running Homelite saw I don’t want, and a non running Ryobi saw.
Called Ryobi again today to see where the saw was, started to get the same run around of needing papers filled out from the service center. I stopped the person in mid sentence and said it has all been done and the replacement saw was to have been shipped 2 weeks ago. Now she said there was no record of that call, that is until I gave her the date I called and order # for the new saw. She then said yes the saw was being shipped, but to the service center, not to me. I told her no, it is being sent directly to me and she said, that is not the way they do it. I had her pull up the shipping address and it is being sent directly to me, but it took them over a week to get it out the door.
I have the tracking # from FED EX now, so it should be here on the 11th.
I will end up with a supposedly running Homelite saw I don’t want, and a non running Ryobi saw.
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The Homelite arrived today, it was supposed to be here yesterday, but when I looked at the tracking info yesterday it said it was on the truck and out for delivery. The only problem is it was out for delivery in the wrong part of the state, about 100 miles from where I live.
The box was soaked with bar oil, so I've got a leaker, the saw was very clean so far, but I didn't take the air filter cover off.
This saw is so cheap and flimsy I'm not sure you cut with it for half a day before it would wear out or die, I do like the translucent fuel tank though, its easy to see the fuel level.
There is only one bar mount bolt and the nut is mounted in a very cheap plastic handle, the entire side cover, bar clamp and tensioner are one unit made from plastic so cheap and flimsy that I would expect toy chain saws are built better. This is probably why one of the main complaints on this saw is not being able to keep the chain on. Actually from the other comments in the online reviews a big problem is not being able to restart it after it warms up. So maybe this is how they extend its life span, you can only run it until one tank is used up or you shut it off, and then it won't restart until the next day.
It did do one thing though, it started and appeared to run OK, something the Ryobi never did. I was able to make 2 cuts in a 6" log successfully, I stopped after that, didn't want to push it too far.
I'll go to the service center and pick up the Ryobi this weekend and see what it will take to get it running.
As to the Wild Thing comment, this thing makes a Wild Thing look like a 372.
The box was soaked with bar oil, so I've got a leaker, the saw was very clean so far, but I didn't take the air filter cover off.
This saw is so cheap and flimsy I'm not sure you cut with it for half a day before it would wear out or die, I do like the translucent fuel tank though, its easy to see the fuel level.
There is only one bar mount bolt and the nut is mounted in a very cheap plastic handle, the entire side cover, bar clamp and tensioner are one unit made from plastic so cheap and flimsy that I would expect toy chain saws are built better. This is probably why one of the main complaints on this saw is not being able to keep the chain on. Actually from the other comments in the online reviews a big problem is not being able to restart it after it warms up. So maybe this is how they extend its life span, you can only run it until one tank is used up or you shut it off, and then it won't restart until the next day.
It did do one thing though, it started and appeared to run OK, something the Ryobi never did. I was able to make 2 cuts in a 6" log successfully, I stopped after that, didn't want to push it too far.
I'll go to the service center and pick up the Ryobi this weekend and see what it will take to get it running.
As to the Wild Thing comment, this thing makes a Wild Thing look like a 372.
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WagonRanch
ArboristSite Lurker
Still available?
After reading through this thread I decided to buy one of these little Ryobis. Did they stop making them? CPO Ryobi lists them for $129, but don't have any in stock. Home Depot doesn't list them anymore. None listed on Ebay, Craigslist has one used one 500 miles from here for $120, used. Anybody know of a current source?
Thanks!
After reading through this thread I decided to buy one of these little Ryobis. Did they stop making them? CPO Ryobi lists them for $129, but don't have any in stock. Home Depot doesn't list them anymore. None listed on Ebay, Craigslist has one used one 500 miles from here for $120, used. Anybody know of a current source?
Thanks!
WagonRanch
ArboristSite Lurker
Sears Pro
Well, I dropped by Sears, just to see what the Redmax/Ryobi/Craftsman Pro saw actually looked like in person and how it felt to heft. I certainly was NOT going to spend $369 plus tax for one! Well, turns out they had an "open box" one on the shelf. Marked down to $277. Still too much for a hundred dollar saw (if you can find one, that is!). The sales guy says that it's missing the case....I show him on my Droid phone that Sears has it on sale anyway for $249. He knocks another 30% off that price for no case and some more because he can't lay his hands on the wrench. So.....at $166 it's more than I wanted to spend, a lot more that you lucky folks paid for yours, but at least I could cut with it today.
Took it back to the shop and tore it apart before I put gas and oil in it. I figured there was not much sense in running it stock if I could do the muff mod and the intake mod right off the bat. Sigh. No such luck! The carb screws defeated my best efforts to get at them! There is NO way a hemostat could grab what look like caps over the screws. I couldn't even get my surgical tweezers on 'em! The carb was "Made in China" (although the sticker on the saw says "Made in Japan". ZAMA. The "plugs" are made of alloy and are retained by small brass balls that fit into a small recess cast into the plug. There is a hole in the center and it appears that the adjustment screw itself is hidden back behind all of this. Is this what a DD driver fits? I've never seen one, so help me out here.
So, after checking things out a bit, I put the saw back together and go to put my Oregon bar and chain off my old Echo (dead) on it as it's 14" and I have a bunch of new chain already made up for it. The adjuster for the Sears saw is some EZAdjust rack 'n pinion affair that seems pretty cheezy, but I figure there must be a "normal" adjustment setup. There is....sorta. The case is machined for a typical screw type adjuster that carries a threaded drive pin for the hole in the bar, but the screw mechanism itself is missing. Does anybody know what fits and where to get it? The one off the Echo was much too small. I looked on Bailey's but got lost and they're closed now. Manana, maybe.
So I mount up the stock 18" bar and chain and wander out to the wood pile. Since I can't do the muff mod I just run the thing "stock". I put in 40:1 gas, but that's new for me as my Stihls and Huskies run 50:1. It fires right up, is pretty quiet and runs just fine, thank you very much. A bit down on power, maybe, but if I can figure out the carb adjustment then I can do the muff mod for more HP.
Overall, after running a tank of gas through it I'm pretty happy. I don't see anything else out there on the market for under $200 that I would rather have. It's light, it has a rear handle, it has pretty good power, carries a 3 year warranty, and seems well built. Lots of plastic, but it's GOOD plastic....:biggrinbounce2: They seemed to put metal in the right places and plastic in the rest of the saw for light weight.
One final question: do you experts think I can run the same mix in both the Sears (40:1) and the rest of the saws (normally 50:1)? I was a bit surprised at the 40:1 since the saw is supposedly pretty clean burning. Green? Eco-friendly? PC? Screw that! Gimme the power!!! :chainsawguy:
Well, I dropped by Sears, just to see what the Redmax/Ryobi/Craftsman Pro saw actually looked like in person and how it felt to heft. I certainly was NOT going to spend $369 plus tax for one! Well, turns out they had an "open box" one on the shelf. Marked down to $277. Still too much for a hundred dollar saw (if you can find one, that is!). The sales guy says that it's missing the case....I show him on my Droid phone that Sears has it on sale anyway for $249. He knocks another 30% off that price for no case and some more because he can't lay his hands on the wrench. So.....at $166 it's more than I wanted to spend, a lot more that you lucky folks paid for yours, but at least I could cut with it today.
Took it back to the shop and tore it apart before I put gas and oil in it.
I figured there was not much sense in running it stock if I could do the muff mod and the intake mod right off the bat. Sigh. No such luck! The carb screws defeated my best efforts to get at them! There is NO way a hemostat could grab what look like caps over the screws. I couldn't even get my surgical tweezers on 'em! The carb was "Made in China" (although the sticker on the saw says "Made in Japan". ZAMA. The "plugs" are made of alloy and are retained by small brass balls that fit into a small recess cast into the plug. There is a hole in the center and it appears that the adjustment screw itself is hidden back behind all of this. Is this what a DD driver fits? I've never seen one, so help me out here. So, after checking things out a bit, I put the saw back together and go to put my Oregon bar and chain off my old Echo (dead) on it as it's 14" and I have a bunch of new chain already made up for it. The adjuster for the Sears saw is some EZAdjust rack 'n pinion affair that seems pretty cheezy, but I figure there must be a "normal" adjustment setup. There is....sorta. The case is machined for a typical screw type adjuster that carries a threaded drive pin for the hole in the bar, but the screw mechanism itself is missing. Does anybody know what fits and where to get it? The one off the Echo was much too small. I looked on Bailey's but got lost and they're closed now. Manana, maybe.
So I mount up the stock 18" bar and chain and wander out to the wood pile. Since I can't do the muff mod I just run the thing "stock". I put in 40:1 gas, but that's new for me as my Stihls and Huskies run 50:1. It fires right up, is pretty quiet and runs just fine, thank you very much. A bit down on power, maybe, but if I can figure out the carb adjustment then I can do the muff mod for more HP.
Overall, after running a tank of gas through it I'm pretty happy. I don't see anything else out there on the market for under $200 that I would rather have. It's light, it has a rear handle, it has pretty good power, carries a 3 year warranty, and seems well built. Lots of plastic, but it's GOOD plastic....:biggrinbounce2: They seemed to put metal in the right places and plastic in the rest of the saw for light weight.
One final question: do you experts think I can run the same mix in both the Sears (40:1) and the rest of the saws (normally 50:1)? I was a bit surprised at the 40:1 since the saw is supposedly pretty clean burning. Green? Eco-friendly? PC? Screw that! Gimme the power!!! :chainsawguy:
WagonRanch
ArboristSite Lurker
Sears Pro Pictures
In this picture you can just barely see the adjustment screws, they look like they're in the end of a double barreled shotgun...
In this picture you can just barely see the adjustment screws, they look like they're in the end of a double barreled shotgun...
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