Covered in Sap
Sorry for the mup-mup!
Understand, that while there is a chance that Stihl may never build a saw that will do well in your eyes , ever.
You were dealing with some hired help
If I may, one of the first new Stihl saws that I sold, back in the early 80's , came back a couple days latter , dead, wouldn't start,,,,,,seemed like it had too much compression, spark,,, but had oil in the gas tank, and gas in the oil tank,,,,
Tell me how I would rate?
With a huge smile that it was'nt a defective saw, (the buyer was cutting firewood with family and friends that day) , I reached over and handed him a different new saw from the rack, told him that I think we can keep this our secret, I told him, but he did need to sign a new SN: card, and he finished the day cutting!
When I told my Stihl distributer about the story, there first idea was that I should have charged him to correct his mistake, when I told them that there wasn't any road you can take around here without driving past a few mail-boxes with his last name, as he was a member of a huge extended family, barber shop owner, and a member of the local volunteer fire dept.
Stihl told me to fill out a warranty claim for a carb clean, gave me a credit as I could now re-sale it as a "Recon" saw with a new saw warranty and the saw was sold to that costumers Pastor!
That was all the toe hold I needed back then to gain some dyed in Stihl costumers,,,, in fact, after just that, I couldn't keep "Stihl" ball-caps on the shelves.
This was a long time ago, but the fire dept will still only buy Stihl.
Kevin