Rspike said:
I think the whole point WAS the dealer and the BS . Nothing wrong with this thread and what its about. Thats the idea of the forum just as long as its stays under control. I have read many threads about other dealers/seller ( home depot , lowes , Husqvarna , ect , ect.. ) and it was never a problem. It happed to be a Stihl dealer (again) and now its " We dont want to talk about it"
I'd like to talk about it and I'm a Stihl dealer, one that would have caught that cracked 390 before it left the store. It looks as though it was cracked right out of the box and should never have been sold in the first place. If it did crack afterwards I would have given the man a huge OH MAN, THAT SUCKS and handed him his money back or replaced the saw, whichever he wanted. I too would have told him before he bought it its not really designed for milling purposes beings its a homeowner saw to begin with. He met a poor dealer for sure and there was no excuse what so ever on the dealer's part to treat him the way he did.
As for your notion "it happened to be a Stihl dealer (again)" sorta tells me you may think only Stihl has such dealers. I must inform you of a story much worse than the mans cracked 390 and the dealer was not Stihl but Husky. There is a big differance in being given a hard time at a dealer and being completely screwed by a dealer. The man and his 390/dealer issue was awful, no question about it. I hate such stories of dealers because pricks like them give all dealers a bad name. I must say however the man did get his money back although the treatment he took to get it was totally uncalled for. There are worse dealers, ones that won't give you back your money no matter what.
How would you feel if you took your saw in for repair and recieved it back totally unassmebled in a box with a bill for 86.00 and a dealer telling you he can't fix it? Accepting that as ok and then giving the same dealer another saw to repair and to recieve it back the exact sameway, totally unassembled and in a box but this time the bill is 90.00 and the dealer claiming he can't fix it. This is exactly what took place at a Husky dealer not too far from my area not to long ago. The customer is a good friend of mine and he blew his stack in that dealers showroom. He called that dealer every name in the book and topped it by saying you SOB you have charged me almost 200.00 and you haven't fixed a dayumm thing yet. Needless to say the dealer went on the offenisve and demanded his money. After some choice words my buddy went ahead and paid the guy, something I wouldn't had done. After paying the man with tempers still running high the dealer tells my buddy to get out of his store. Unfortantly my friend didn't go anywhere and continued to cuss the guy and dare him outside. Both were fumming mad. It gets worse. My friend had ordered a part a week or so before. After a long stare down he told the dealer just let my buy the part I ordered so I can get the hell out of here. To his suprise the dealer refuse to sell it to him and told him he wasn't sellling him nothing. Another cussing match took place and finally my buddy walked out.
He reported this whole ordeal to Husqvarna and in a week or so he recieved a box on his porch. In it was a hat and pen from Husqvarna thanking him for his patronage. That was their way of resolving the whole issue.
My buddy sent one of those disassemble saws to Baileys with the story behind it and they reassmeble it and fix it and charged him , get this, $12.00
They said it only needed minor adjustments. So should I say it happened to be Husqvarna (again) as you have said of Stihl? Fact is there are good and bad dealers all over the country and they all sell different brands. I will say flat out this is the very worst of any dealer I've ever seen and it happened to be a Husky dealer. He cheated, screwed the man, kept the money and then cussed him and refused to even sell a part out of spite. I heard horror stories but that one takes the case. Do I blame Husky, not at all, I blame that "one" dealer, not all the Husky dealers. Like you said about the "Husky thanks you" slur let me say this is a story that put many Stihl saws out of my store onto my buddy's truck. He has gotton rid of every Husky he owns and now has a truck full of Stilhs and he couldn't be happier with saws and the service I provide him. So should I , like you, say Stihl thanks you, I think not. I thank no one for the ordeal that took place but I am glad to have been the other guy on the block to pick up some new business from, not the fault of a saw company, but of a poor dealer.
All companies have bad dealers out there, not just one, but all. Its not a Stihl again issue or a Husky again issue its a issue period for all companies. There is good and bad in everything and dealers are no exception no matter what brand they are selling...............
