Dealer preparation of new saws

[Sidecarflip]

Been up north hunting the last 3 days so my comment is somewhat belated but in the case of the dealer I work at part time, his big sales are in Kubota Tractors and the Cub stuff and the Echo stuff are kind of secondary. I should add that if an owner brings a saw in for service or if something is amiss like it's locked up, first thing we do is dump the gas and have a look see. Echo will not warrant any saw that has been straight gassed, customer or not. He isn't the only Echo dealer in town either. Actually 2.

We have very few saws come in for service actually. Most are for loop sharpening or a new loop and I get the sharpen ALL the dull chains in my shop, why I own a pair of chain grinders. Kind of a side thing for me.

If a saw is locked up are suffering, first thing we tell them is the Echo warranty right up front. That way there is no 'grey' area.

 

[ZeroJunk]

My Stihl dealer fuels, adds bar oil, runs it, tunes a little rich if adjustable and asks you to bring it back after a couple tanks to final tune it. They will also allow you to run it in a test log if you like.

That's how it should be done. It's called customer service and is the reason I buy all my parts from them. They're there if you need it and will bend over backwards to help. Someone here could learn from that.

I suppose that is aimed at me. I never even see a new saw other than walking by them going to the shop. It is just befuddling how many saws or other Stihl equipment that I am not fixing anywhere even in the neighborhood of the time it was sold.

My problem is usually the other end of it. The thing is slap worn out. Screws holes stripped. Plastic broke. Linkage doesn't half work anymore. Chain brake is burned off. Pieces of crankcase broken off that holds the dogs. Palls worn to nothing. And on and on.
But, they want it repaired so we do

Put a crank half on a 500I last week because they managed to break it where the brake handle pivots.
I'ts all fun.

 

[Husky77]

My Stihl dealer fuels, adds bar oil, runs it, tunes a little rich if adjustable and asks you to bring it back after a couple tanks to final tune it. They will also allow you to run it in a test log if you like.

That's how it should be done. It's called customer service and is the reason I buy all my parts from them. They're there if you need it and will bend over backwards to help. Someone here could learn from that.

Thats what you would expect and is Stihl & Husqvarna policy. What lets it down is lazy and cant be bothered so called sales persons. Sadly they are everywhere. My local dealer was very good, now much older and only there part time so its run by his son, too lazy to get out of bed and not worried if they sell a saw or not. The attitude and way I seen him speak to customers, stopped me going there. All the hard work his dad done on building up a business is slowly being eroded. Thats what happends when you leave school and get your first job in the family business and carried, not having to work to earn it.