Dolmar parts

[sedanman]

Apparently (sp?) Dolmar parts CAN be purchased with a sigle phone call to a dealer! This is VERY STRANGE to me. In the past when I wanted a spare muffler for my 7900 I called a dealer (He will read this and I'm not gonna mention his name) and then ended up calling about a dozen more times over the course of a month or so then GAVE UP. I never did get any parts from that guy. Last week out of utter despiration, I called a guy who repairs Makita power tools and asked if he could get Dolmar parts. "As long as they're the same as Makita parts" was his replay. Fortunately they were and about 10 days later I have parts in hand I thought I would never see. Take a look:

 

[jokers]

That guy that you were calling treats most everyone else the same way, so don`t take it personally Paul. HA HA HA! Like that will happen with human nature! Unless I like the stroking I`m getting I won`t go there again.

What did the new cover cost you?

Russ

 

[Saw Man]

Gladly direct anyone to Dolmar parts sources.
Just PM, or email me.

 

[sedanman]

Saw Man, Thanks for the offer. I am not in your distict . Kimbers is the distibutor here and they aren't known for being in tune with the end user.

 

[Saw Man]

Will only send requests to the proper Dolmar distributors, or dealers.
Could personally make a good living selling direct, but that will only dilute the line, short circuit it's growth, and reduce the chance of getting good local service.

Dolmar should grow at local dealers for the best support, but many are simply too lazy to work at building the line, too short sighted, and/or they're too scared of how it will affect whatever else they sell.

One major (dealer only) competitor in my part of the world, started telling dealers that if they took on Dolmar, they would go down the street, and set up another dealer.

Dolmar will affect sales of other brands. But because of dealers being either too lazy, short sighted, or just scared, many people will simply go without the opportunity of ever trying a great saw from Dolmar.
Just look at all the guys on the AS who have used they're own brain to make a thoughtful decision, "found Dolmar" and now run them.
Like you and many others they're not afraid to think out side the other two big saw companies.

Guess the world isn't flat.

 

[johncinco]

WTF does that mean?

"One major (dealer only) competitor in my part of the world, started telling dealers that if they took on Dolmar, they would go down the street, and set up another dealer. "

Just what does that mean? I'm sorry, but let me think a minute,,, if you start selling a better product than mine, I am going to try and set up sales somewhere else, with an inferior sales force and a new product in their place of business. Yes a lose-lose situation all around. They wont sell crap, and I am out sales promos, set up costs, advertising, etc,

All the shops I see that have dropped lines or simply gone out of business have done so due to limited existing sales or box store competition, not because of new sales down the road or pop up shops carrying theri old lines. Any vendor, or wholesaler is happy with any amount of sales, even side by side sales nowadays as long as the amount of sales is large enough to validate distribution costs.

Not dogging you personally, but that does not make sense in todays tough market and sounds like a load of grade A manure. Too many of the major manufactureres are selling through hug echeap reatail channels to take on tha mentality. If their distributors are saying that, their are not that close to retirement themselves.

 

[stihltech]

dolmar

The dealers and distributor will make or break Dolmar. I this area, they are already coming into my shop for repair. Dealer is a seller only.
You folks down in Pennsy may do better, you distributor cares about after the sale. Time will tell.

 

[jokers]

Stihltech,

Is Kimber`s the distributor for Dolmar in your area? Sad to say that they are renowned for lack of commitment to product lines.

Russ

 

[Saw Man]

Oops, wanted it to say, and not mention a brand name so it doesn't sound like cheap shot.

" One major competitor (that sells to dealers only) in my part of the world........set up another dealer".

The point I wanted to make was that other saw makers have really sat up and taken notice of that Dolmar just didn't build another saw, they brought new designs to the market, and leap frogged other makers like they used to do.

Everytime a dealer loses a sale to a competitor on the same brand, they don't just lose a sale, but market share also.

There is a general rule of thumb in marketing....'for every dollar of market share lost,......it take THREE dollars to get back to where you were. Those are not good odds.
Market share isn't just about a product, but also can be applied to the market share a business has in an area.

If you haven't been it the retail, or wholesale business, then it might not make sense, or weigh heavily on one's mind partly because you aren't threatened by a potential loss of business, like dealers today are.

Three reasons why dealers as a whole aren't suceeding, and very profitable.

If you don't agree, then just look at all the businesses that are now second generation, or third generation.
They're dropping like flies.

1. They don't think,...ahead far enough.
2. They don't plan,.... ahead far enough.
3. When thinking occurs.....when they do, it's with their wallet, not the customers. In other words, "They DON'T think like a customer".

It's because of those that factories have gone into the box stores. It's a logical move.
I disagree with it, but I understand why.

You can have the best product, but if the supply chain has kinks, the products growth will stay kinked.

There is a triad, manufacturer + distributor + dealer needed to make a line sucessful, and ALL parties must do their part....or in other words, "pull they're weight".

Johncinco...."Class A manure" you say...? Never heard that before.
Since it's grade 'A', I 'll say, Thanks I'll take that as a compliment.