1000.00 is a good amount and they should try to help the guy!Chainsaw problems are so low end mechanically speaking but I also realize the OP has bought and paid for a new Stihl saw that should work and perform right out of the box. One expects this when buying new and feels safe due to warranty and the stated policy the saw can be returned if not satisfied, bit of smoke and mirrors there but at least implied. I have learned otherwise from extended experience.
And so everyone knows the satisfaction guarantee is 7 days which I don't think the mention at all!