Moody

[tlandrum]

like I said in my first post I think you need to keep your head down and not draw unwanted attention to yourself they may hurt you in the long run and work your way out of this rut. really , the financial difficulty your having at the moment is minor ,really minor. try having a skidder engine vandalized at a cost of 5 grand and 3 weeks of skidding wood. or just a week after the motor goes in the skidder a $5000 dollar tire gets destroyed, or the grapple fall off the skidder requiring thousands to replace,etc etc etc . me being in the saw business is the cheapest thing ive done in 20yrs. take it in stride and grow from it. months ago I had health issues and was way behind on getting saws done but I kept my customers in the loop and no one had to wonder why there saw had not been ported or shipped. you have to be business like if your going to run a business. carry on ,just sayin

 

[spacemule]

I'll throw a piece of advice onto the pile, and I figure it's worth no more nor no less than anyone else's. Here it is. When you do wrong, don't make excuses or list reasons. What needs to be said first and foremost are three things. 1) what is wrong 2) the specific steps you are taking to fix number 1 and 3) the timeline when said steps will be complete, preferably specific and soon. It doesn't do any good to say this happened or that happened or I messed up. Look forward, not backward. Anything else is just fluff and feel good nonsense.

 

[bryanr2]

I'll throw a piece of advice onto the pile, and I figure it's worth no more nor no less than anyone else's. Here it is. When you do wrong, don't make excuses or list reasons. What needs to be said first and foremost are three things. 1) what is wrong 2) the specific steps you are taking to fix number 1 and 3) the timeline when said steps will be complete, preferably specific and soon. It doesn't do any good to say this happened or that happened or I messed up. Look forward, not backward. Anything else is just fluff and feel good nonsense.

That's solid advice. I agree.

 

[MnSam]

For some of us, a saw we send a builder is not just a saw, but something we cherish and want to be better, something we cannot do ourselves and want to be proud of. Sending a saw off to parts unknown can be a leap of faith. It is up to the sender to do his research, and the builder to establish his reputation. I say this not to Moody specifically, but all builders.

 

[glock37]

To get out of this track record you have is to work hard, go far above and beyond treat you customers like your mother

if you take a job and you tell them its going to be done in a week get it done in 3 days

your track record will be in the back of your customers minds for a long time

 

[shootingarts]

To get out of this track record you have is to work hard, go far above and beyond treat you customers like your mother

if you take a job and you tell them its going to be done in a week get it done in 3 days

your track record will be in the back of your customers minds for a long time

Exactly right!

There was a roughly six month waiting list to get in my body shop and the list only included customers that said they could wait. Yeah, sounds silly for a collision shop to have that kind of waiting list but just the way it was. However, once in my shop there wasn't a job that couldn't be done in two weeks or less, typically two to five days. I always gave my shop some fudge factor for wrong parts and such though and averaged maybe two or three jobs a year that didn't go out early or on time with happy customers. Over seventy-five percent of larger jobs went out early.

The one time a job was poor quality and the only option was to redo and be 48 hours late including paint drying or send out less than my shop standard the people needed the car and were happy with it after I pointed out the flaws in bright sunlight. That one was free and I fired the two men that did the work, one of them the former shop foreman of a new car dealership's body shop.

Promise less than you can deliver and people are thrilled to get things early. Promise what you can deliver only if things go perfectly and you will have a lot of unhappy customers. Too many things beyond our control that can keep things from going absolutely perfectly.

Hu