More plastic woes-MS250

[vegaome]

Hmmmmmmmm, don't know what to tell ya for I know I would have replaced the handle , no questions asked and Stihl would have never said a word. Your dealer is being hardnose, why I don't know...

Howdy THALL0326,

Might be one of them 95% that a gentelman was talking about on another thread. Could a dealer accept cash for fixing a saw, then turn it in as a warranty repair? Not saying he is of course just trying to figure out why there seems to be different standards? Don't make sense to me. If you was his drinking buddy would he do it? I trust you THALL and believe you but I guess every dealer is different and dont handle customers the same.

Howdy rktman,

I hope your repair holds up safely, sorry about your saw.


Have a good day fella's

v/r

Mike

 

[SawTroll]

..... Now if one of your friends bought a new saw and said, you know SawTroll your a good guy take my old 025, I won't need it anymore, would you take it, for free? Just curious.
.....

Of course I wold accept it, they aren't that bad.......


....but it wouldn't see much use.....:hmm3grin2orange: :hmm3grin2orange:

 

[vegaome]

Of course I wold accept it, they aren't that bad.......


....but it wouldn't see much use.....:hmm3grin2orange: :hmm3grin2orange:

Howdy SawTroll,

Cool just seeing where your saw threashold is. The Husky/Homelite man is on his way and I'm getting the fever. You don't by chance know what the MAX RPM of a Husky 266 is do you? Have a good one.

v/r

Mike

 

[Fish]

I would say that most dealers would say a broken saw is not warrantable.
And lying on warranty repairs is not worth the risk.
Call the area distributor and ask them about the warranty.....

 

[SawTroll]

..... You don't by chance know what the MAX RPM of a Husky 266 is do you? Have a good one.
....

12500 rpms according to this user manual.

 

[stihltech]

warranty

Why is a part broken by misuse warranty?

 

[SawTroll]

Why is a part broken by misuse warranty?

Right - Thall is just too nice, or maybe ???????? -


...it is an inherent construction failiure of that model, and not a warrancy issue - the guy should have bought a better saw in the first place......

 

[PES+]

I don't know what misuse occured. I have had all brands of saws get pinched and pulled the saw back to clear the chain. Is this misuse?

For me it is simply a safety issue I can see if there is injury after the fact with this repaired handle there may be big trouble

As someone has pointed out there is no warning in the manual about clearing a pinched blade by using the handles. My sister has one of these saws and I have been very careful with it and have not had a problem. A homeowner with limited knowledge of chainsaw technique may very well not realize this and this is the exact market this saw is built and sold to.

I will say that the Stihl plastic is superior to the Chinese plastic for durability but still........

MTD has issued a recall for their plastic handlebar failures I am watching the Stihl cases closely to see what develops.

 

[Urbicide]

Why is a part broken by misuse warranty?

A little going out-of-the-way by a dealer for a customer that appreciates what that dealer is doing for him (since the dealer might not have to do so)? The dealer just might gain a very loyal customer who will in turn be sure to send family and friends to him. I would patronize a business in which I was treated like that. Instead of thinking that I bought a crappy saw I would have learned that my dealer is a good guy who took care of me when he didin't actually have to do so. I would also think that this whole warranty/non-warranty situation could be dependent on the customer's attitude when he comes in for service. Be nice. opcorn:

 

[vapnut257]

If you had bought that saw from a "big box" store that so many folks here abhor and love to put down, and in the little time you owned it, you would have been able to take the sorry thing back and get your money back, no questions asked. And you wouldn't be held hostage to the whims of a local dealer who just might not know what he's talking about. If Stihl's warranty really implies their defective plastic handle is not covered, I'd have to think real hard before I dropped my hard earned money on one of their expensive cheaply built saws. Stihl likes to advertise about how they stand behind their product, but do they?

 

[Lakeside53]

Stihl's warranty does not imply anything of that sort...

If something fails in normal use, sure it's covered. If not, it's between the buyer and the dealer, and if the buyer feels he's still right, then he can call Stihl with or without the dealer and figure it out. Stihl often just settles in favor of the customer.

As for the handle "just breaking"... I've replaced maybe one in 3 years under warranty, and the cause was dubious at best... Some dealers go the extra couple of feet, some don't. It all depends on the circumstances.

 

[WRW]

Shame on me, but I have wrenched an 025 so hard that the chain separated the bar at the tip. That is some good plastic. I would tend, instead, to believe that it may have been a manufacturing defect...you know, like all manufacturers occasionally have.

 

[vegaome]

Howdy rktman,

I appologize for hijacking your thread a while back. This ia a good thread and folks are debating the situation pretty good on both sides. What if you tried to talk to your dealer again. Don't do it when he is busy eating lunch or nothing and tell him you spok to other dealers and they have done it for customers. If it was me I would try talking to him again, it couldn't hurt. Have a good evening.


v/r

Mike

 

[PES+]

The reason I mentioned getting the dealer to put his warranty denial in writing was not to sue anyone but to possibly make the manufacturer aware that they may indeed have a manufacturing or material/supplier problem that could cause people harm.
That simple.
I have used my sisters saw and did not baby it in any way and I also had no problem with hers.
I did actually crack a handle on a sears saw right in the store on the rack showing the salesman the issue. He just stood there looking at me until I walked out. I did not put a lot of pressure on the handles I just held the trigger handle and the loop as normal and brought my hands together no grunting or groaning

 

[rktman]

Howdy rktman,

I appologize for hijacking your thread a while back. This ia a good thread and folks are debating the situation pretty good on both sides. What if you tried to talk to your dealer again. Don't do it when he is busy eating lunch or nothing and tell him you spok to other dealers and they have done it for customers. If it was me I would try talking to him again, it couldn't hurt. Have a good evening.


v/r

Mike

My dealer seems like a pretty nice guy. He offered to try to find me a used handle in lieu of the new one, but the only one he had was cracked in the SAME spot (surely this is a design flaw). It didn't sound like it was worth going to next level and possibly making him mad (He's the only dealer within 20 minutes of where I live).

I put everything back together with the plastic welded handle. I tried it out for about an hour and it didn't break-good enough for now. I'll probably get one soon on ebay as a backup.
Thanks for the replies.

 

[Lakeside53]

If you really think it's a factory flaw, stand your ground, politely, and have your dealer contact Stihl. Or do that yourself. I costs the dealer nothng to call Stihl, or to get a replacement if they agree (they usually do if the dealer backs you, or if you insist enough).

 

[PES+]

If you really think it's a factory flaw, stand your ground, politely, and have your dealer contact Stihl. Or do that yourself. I costs the dealer nothng to call Stihl, or to get a replacement if they agree (they usually do if the dealer backs you, or if you insist enough).

That has always been my experience

 

[beelsr]

He offered to try to find me a used handle in lieu of the new one, but the only one he had was cracked in the SAME spot (surely this is a design flaw).

You need to use the magic word when something breaks...

LIABILITY...

If this doesn't work, ask him how much insurance he's carrying and if his professional recommendation is to use the saw with a cracked handle. If he says yes, ask for his insurance agent's name to check if his policy is paid up...

 

[SawTroll]

You need to use the magic word when something breaks...

LIABILITY...

If this doesn't work, ask him how much insurance he's carrying and if his professional recommendation is to use the saw with a cracked handle. If he says yes, ask for his insurance agent's name to check if his policy is paid up...

You are MEAN.....:hmm3grin2orange: :hmm3grin2orange:


....but remember that he admitted mishandeling the saw here - maybe he did that to the dealer also......

 

[rktman]

You are MEAN.....:hmm3grin2orange: :hmm3grin2orange:


....but remember that he admitted mishandeling the saw here - maybe he did that to the dealer also......

Easy now ST, "admitted mishandling"...pulling a saw out of a pinch is admitting to mishandling? That's a bunch of crap. If that's the case everyone on this freaking board, mishandles their saw. I would like to write more, but I would regret it later. Remember, what the word ASSume means.