My dealer seems like a pretty nice guy. He offered to try to find me a used handle in lieu of the new one, but the only one he had was cracked in the SAME spot (surely this is a design flaw). It didn't sound like it was worth going to next level and possibly making him mad (He's the only dealer within 20 minutes of where I live).
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With this evidence on the second saw, I would have kindly, but firmly, suggested that the dealer contact Stihl, or if he did not like to do so, I would tell him to do it myself.
a small battle worthy to fight IMO.