ms390 problem

[Lakeside53]

Another day gone by without my new 390.... and I'm having some serious doubts about the purchase of the 441 from the same dealer.... What's going on I wonder?

Although tdb states how good the 390 is, my experience has been somewhat marred by the dealer I reckon.

"What's going on", you wonder...:monkey:

Have you called your dealer or are you sitting at at home waiting for the phone to ring? You do have phones over there, I assume? Maybe you should just go back in and ask what's going on.

 

[RiverRat2]

Yeah,,,,

"What's going on", you wonder...:monkey:

Have you called your dealer or are you sitting at at home waiting for the phone to ring? You do have phones over there, I assume? Maybe you should just go back in and ask what's going on.

+1 look him in his Eye and ask,,,, Whats tha deal Cuz????? Ya been real busy????

My experience being cordial seems to get a lot better results than ranting in most everything we do!!!!

But sometimes,,,,,

A fellers gotta do what he has to!!!!!! :jester:

 

[THALL10326]

HI ALL....

I need some good advise please?

Recently purchased ms390 and with just about 2 (yep, two!!) hours on the engine, it is VERY difficult to start when the engine is hot. So, naturally enough, I took the libeerty of having it dropped back to the Stihl dealer. That was two days ago and I've heard nothing from them since. Is this normal accepted practice?

Also, I wanted a set of bumper spikes (inner aqnd outer) for the ms390 but I got the impression they are not available. In your experience, is that correct please?

B.T.W..... this is a fab forum!!!

This time of year 2 days is very normal, its the busy season. Hell it may be 5 days before he gets to it. Gotta remember its just like standing in line at the grocery store, first in line gets served first. I got a 028 thats been on my shelf for 10 days. I was to call and give a estimate on what it would cost to get it cleaned up and fix anything wrong with it. I can't get the guy on the phone to give him his quote and until I do and he says do it I'm not touching the dayumm thing. 2 days is not that long a wait , especially this time of year. If it goes 5 days don't be surprised, its that time of year when everyone and their grandma bring stuff in thats been sitting all winter full of gas and now won't start. So relax, they will get to your saw soon as they can......

 

[Lakeside53]

Hmmm... just wondering... is Tom Kildare related to pas?? Any similarity in the IP addresses?

 

[peter399]

Word of advice from someone who's been there, done that. Run, quickly, away from that 390. It's a POS disguised as a chainsaw. Really. Unless you don't intend to use it and just like looking at it on a shelf, as some do around here with their chainsaws. Then its a good saw, 'cause it does look good. Don't dare try using it though.

+1 !

Probably only beaten by the famous MS290
Just wait until they are made in China also...

 

[SawTroll]

....
Oh yeah... BTW... ignore anything "pas" posts...:spam: he is a reincarnated PITA. He will stir trouble just for the sake of doin' it.

Gary

That is very true, but he actually have made a few good posts also........umpkin2:

 

[SawTroll]

This time of year 2 days is very normal, its the busy season. Hell it may be 5 days before he gets to it. Gotta remember its just like standing in line at the grocery store, first in line gets served first. I got a 028 thats been on my shelf for 10 days. I was to call and give a estimate on what it would cost to get it cleaned up and fix anything wrong with it. I can't get the guy on the phone to give him his quote and until I do and he says do it I'm not touching the dayumm thing. 2 days is not that long a wait , especially this time of year. If it goes 5 days don't be surprised, its that time of year when everyone and their grandma bring stuff in thats been sitting all winter full of gas and now won't start. So relax, they will get to your saw soon as they can......

I think that saw should bypass the "line", as it is allmost new. My dealers would surely have looked at it right away, if I entered with a new saw with such problems.......

 

[Lakeside53]

It is in Ireland... maybe...

 

[TomKildare]

That's so true GASoline71... they actually took my call today in the dealer.... Yippeeeee.

As it turns out, they say is the "not starting when hot" problem was due to dirty fuel. Now, given that I was running a number of Stihl saws at the same time and from the same single fuel can and that none of the other saws gave any bother, I'm rather surprised with this dealer explanation to say the least!! What does everyone think? Am i being conned here?

However, the dealer stated they would not charge me any money for fixing the saw!!!!! The cheek....

Ah come on now Lakeside53, of course we have phones over here in Ireland, actually, for example, we have the highest saturation level of mobile phones in Europe and since Europe is now the biggest commercial trading block in the world after China, that must count for something methinks??

Of course I agree with you, RiverRat2, and I always take the "gently gently approach" to life but I'm so mad with the dealer, I cancelled my order for the 441 with them and since I've been looking forward to getting it, it took a lot to make me take such a drastic course of action. Actually, I had ordered a bicycle from them too.... yep, that's cancelled also!!


And I agree with SawTroll also. The saw has only two hours on the engine when it had to go back.... two hours? So I would disagree wholeheartedly with THALL10326... the problem should have not even gone into a queue in the dealers SawTroll says, and it should have been sorted when we sent it back... a distance of some 35 miles!!

I wonder does anyone from the Stihl organisation read these posts?? Maybe I should have bought a husky!!!!!

So Mr. Lakeside53, whats this business: "It is in Ireland... maybe..."???

 

[romeo]

Thats pretty normal for this time of year. The shops are usually swamped with homeowners bringing in the abused lawn equipment and saws that they tried to run on last years gas.:hmm3grin2orange:

 

[THALL10326]

That's so true GASoline71... they actually took my call today in the dealer.... Yippeeeee.

As it turns out, they say is the "not starting when hot" problem was due to dirty fuel. Now, given that I was running a number of Stihl saws at the same time and from the same single fuel can and that none of the other saws gave any bother, I'm rather surprised with this dealer explanation to say the least!! What does everyone think? Am i being conned here?

However, the dealer stated they would not charge me any money for fixing the saw!!!!! The cheek....

Ah come on now Lakeside53, of course we have phones over here in Ireland, actually, for example, we have the highest saturation level of mobile phones in Europe and since Europe is now the biggest commercial trading block in the world after China, that must count for something methinks??

Of course I agree with you, RiverRat2, and I always take the "gently gently approach" to life but I'm so mad with the dealer, I cancelled my order for the 441 with them and since I've been looking forward to getting it, it took a lot to make me take such a drastic course of action. Actually, I had ordered a bicycle from them too.... yep, that's cancelled also!!


And I agree with SawTroll also. The saw has only two hours on the engine when it had to go back.... two hours? So I would disagree wholeheartedly with THALL10326... the problem should have not even gone into a queue in the dealers SawTroll says, and it should have been sorted when we sent it back... a distance of some 35 miles!!

I wonder does anyone from the Stihl organisation read these posts?? Maybe I should have bought a husky!!!!!

So Mr. Lakeside53, whats this business: "It is in Ireland... maybe..."???

Well think what ya want. How you figure you get to jump ahead of everyone that came before you is beyond me but if thats the way you think thats fine. Apparently it doesn't matter, you waited 3 days didn't ya, guess I'm right though you don't agree,:hmm3grin2orange: :hmm3grin2orange:

 

[Lakeside53]

Ah come on now Lakeside53, of course we have phones over here in Ireland, actually, for example, we have the highest saturation level of mobile phones in Europe and since Europe is now the biggest commercial trading block in the world after China, that must count for something methinks??

I know that, and you make my point - so use the phone... Something makes me think the "publicity" of not using it was more important.

If you don't like your dealer experience, call Stihl... expecting them to casually read your AS posts and do something about it is like waiting for your dealer to call you.

 

[TomKildare]

Good Morning All....

Tomorrow is the day I get time to collect my new (repair) saw...

That is almost as good as my experience of this website

 

[Fish]

It is a very common occurence to have new saws come back for running
problems, and it to be fuel related. Many times just dumping out the new
fuel and putting in fresh is all it needs, but sometimes going through the carb
is needed.


And almost every time they say, it is fresh fuel, or it is the same fuel they
use in their other equipment, etc. What can the dealer say to that????
If new, fresh, fuel cured the problem, what is the dealer to say?
Or if they had to rebuild the carb?

But the saw is new.....2 hours....etc.
warranty......new...etc.....

Stihl will not pay for fuel related warranty, so the dealer does it for free
in most cases........................

If you bought a new car, then drove it to the gas station, and accidently
put diesel in it, or bad gas, would that be warranty at the car dealer?

 

[TomKildare]

It is a very common occurence to have new saws come back for running
problems, and it to be fuel related. Many times just dumping out the new
fuel and putting in fresh is all it needs, but sometimes going through the carb
is needed.


And almost every time they say, it is fresh fuel, or it is the same fuel they
use in their other equipment, etc. What can the dealer say to that????
If new, fresh, fuel cured the problem, what is the dealer to say?
Or if they had to rebuild the carb?

But the saw is new.....2 hours....etc.
warranty......new...etc.....

Stihl will not pay for fuel related warranty, so the dealer does it for free
in most cases........................

If you bought a new car, then drove it to the gas station, and accidently
put diesel in it, or bad gas, would that be warranty at the car dealer?

What am I to say to that? If this is the case, would it not have been good practice by the dealer to provide suitable advise for the consumer i.e. to make the consumer aware of the possibility of such a fuel problem?
In this specific case, perhaps we could have drained the tank ourselves etc. to save the 70 mile roundtrip to the dealer!

 

[THALL10326]

Good Morning All....

Tomorrow is the day I get time to collect my new (repair) saw...

That is almost as good as my experience of this website

You mean to say you moaned and groaned because you had to wait a few days to get your saw repaired and then after you find out its ready you wait several more days before going to go get it, hmmmm, I guess it wasn't so urgent after all huh. You my friend are a pita customer. You couldn't picked up the phone and make a 5 minute phone call to the dealer about your saw but you found plenty of time to come on here and bit-ch about your having to wait. Once its ready your still in no hurry to go get it but you sure was in a hurry to get on here and whinn the blues about it. You did say one thing right though, I'll give you credit for that, you said maybe you should have bought a Husky. After seeing through you I agree 100%. Adding insult to injury the funniest part about this saw ordeal that upset you so greatly appears to be your own fault. If indeed the fuel was bad I reckon you now feel like what you appear to be, a total azz. You have a good day now, ya hear, keep that gas fresh and by all means try out that good phone system you say you got overthere, might spare you of making a azz out of yourself next time...

 

[TomKildare]

whohhhhhhhh there THALL10326!! Thats the sort of primitive attitude that modern man has evolved away from thousands of years ago.

Perhaps if you took the time to consider had I actually phoned the dealer in this situation.... OF COURSE I DID!!! Let's not state the obvious!!! Seems the only one qualified to check out saw problems at the dealer has certain problems with basic communication skills like, for example, returning a call to a customer who has been doing business for 4 decades with them!!!!

The "problem" fuel was perfectly good enough to run the other saws we worked that day which was stored in the same fuel can.... but we all know this already.

Anyway, calm yourself down.... chillax, we have moved on. Now's your turn!!

 

[Peacock]

Tom, I think he has to wait a day because it's Sunday.

 

[TomKildare]

Sure thing Mr. Peacock

 

[THALL10326]

whohhhhhhhh there THALL10326!! Thats the sort of primitive attitude that modern man has evolved away from thousands of years ago.

Perhaps if you took the time to consider had I actually phoned the dealer in this situation.... OF COURSE I DID!!! Let's not state the obvious!!! Seems the only one qualified to check out saw problems at the dealer has certain problems with basic communication skills like, for example, returning a call to a customer who has been doing business for 4 decades with them!!!!

The "problem" fuel was perfectly good enough to run the other saws we worked that day which was stored in the same fuel can.... but we all know this already.

Anyway, calm yourself down.... chillax, we have moved on. Now's your turn!!

Now Tom don't flatter yourself, trust me I'm fine as I can be. I do realize sometimes things appear one way when they are not at all. Sorta like all this hoop la about this 390 of yours, all turned out to be much to do about nothing. I couldn't be anymore happier and in closing I hope you took something away from this thread as well, like calm down and be patient when you have a problem,wink!