Time for another field report.
Second coworker just brought the device in, a bit frustrated with two things: first, the aluminum-on-aluminum-on-aluminum action in the stop pawl mechanism tends toward galling. I took it apart and rubbed the sharp edges with beeswax; that seems to be holding it for now. A better, more permanent fix, would be to make the screw mechanism out of steel. Second, the burr sits too high and the pawl too far back for sharpening chains at the end of their lives. I realize that settling the chassis further down can help fix this, as can grinding another cut in the opposite side to carry the pawl, but that shouldn't be necessary.
I would add to the instructions a MUCH larger warning against turning the burr counterclockwise, and add that the sharpener is most effective on chains that have at least 1/3 of their meat intact.
Gonna pass it around some more and see what else I can find out.