Dear Mr. L.:
We are so sorry that the seal on order number XXXXXXX has not been
received and for the inconvenience this extensive delay has caused.
Upon review of your order, we show the part has not shipped and the
vendor has not provided an estimated ship date.
Mr. L., currently, the vendor is closed at this time. We will
contact the vendor on Monday, July 30, and respond to your inquiry via
email or phone within 3 business days. We apologize for any
inconvenience this delay may cause.
Please know that we are not taking this matter lightly and will do our
best to resolve this matter in a timely manner.
We appreciate your willingness to take the time to provide feedback on
our performance. Feedback such as yours helps us identify gaps or
opportunities in our processes that drive customer dissatisfaction and
we are committed to continually improving your experience. Sears
PartsDirect aims to consistently deliver the highest quality goods and
services possible and we hope we have the opportunity to prove that to
you in the future.
If we can be of additional assistance with any of your parts needs,
please contact us at
[email protected] or call us at
1-800-4MY-HOME (1-800-469-4663).
We appreciate your business and thank you for choosing Sears.
Linda M.
Sears PartsDirect
[email protected]
1-800-4MY-HOME (1-800-469-4663)
Original Message Follows:
Message: I need to know why I haven't received my 530001936 seal
yet. I ordered this part over three months ago.
"Part has been processed in the system, but status from the supplier
is not yet available." is the status info I get from the computer
system. Incredibly, if I search for this part in the partsdirect
system, it is STILL listed as in stock (so others can order it and
tie up their money I guess).
This is unacceptable. THREE + months with no contact or updates?
Really? When I worked for Sears Service in the 1990's this sort of
thing would have NEVER been allowed to happen. I realize that I have a
small amount of money tied up here, but that's not the issue. I
almost ordered seveal seals (as I have several chainsaws to
restore), but changed the order quantity to 1 before submitting my
order. I'm glad I did, or I WOULD have a large amount of money tied
up with no satisfaction.
Please resolve this matter ASAP.