OH Crap...

[Sandhill Crane]

I missed a delivery today and they are not returning text, or answering their phone. I admitted in the text that it was totally my fault and dropped the delivery charge. First time I missed a delivery. I originally penciled it in for tomorrow, and it was clearly to be delivered today. I'm guessing they're not happy. They text me when I was an hour late. I did not see that until another hour and a half passed by. I was in the wood lot loading out someone elses truck, and then their load, for tomorrow.
Not good. Not the end of the world either.

 

[Sandhill Crane]

Well, I wrote that about 4:10 but did not hit 'post' because I was interrupted by a text saying they were good to still get the delivery today. How embarrassing....and now I'm second guessing everything else on the calendar for the rest of the week.

 

[Nick Kent]

Also well that ends well.

 

[DSW]

It's perfect weather here, I'm sure they'll be alright.

 

[ChoppyChoppy]

I've had to reschedule here and there. Bad weather, breakdowns, etc.

Most people are accomidating (however it's spelled).

Did have an old timer throw a fit because I showed up 5 mins "late". Called him as i was leaving the shop, about a 35 mile drive. Told him I'd be there at about noon, got there at 12:05.

He was pissed because he was late to his coffee.. ie... walking in the house and pouring a cup.

I guess 8ne day I'll be old and only have to worry about something like that.

Did forget about a pickup order a few weeks ago. Wanted to come on Sunday. I had planned on working, but ended up coming down with a flu on Friday.

I called him first thing Monday when I realized it and apologized. Offered a 25% discount. He was supposed to come the following Saturday.
I cut the wood, had it all ready, was at the shop all day, he never showed up. Argh!

 

[jrider]

It happens to the best of us. You did the right thing though by getting back to them as soon as you realized and admitting it was your fault. As already stated, it's not like the weather is cold and they needed it then and there so I'm sure you didn't lose a customer. I find 99% of the people around here buying wood are flexible and understanding as long as there is communication...that other 1% I don't want as a customer and is no big loss to me.

 

[MrWhoopee]

It's happened to me 2 or 3 times in the last year. I hate it, 'cause I'm really compulsive about reliability and punctuality. The clients don't seem that upset, but it really bothers me. Trying to switch from an appointment book to my smartphone. The transition is difficult. I'm getting old, all change is difficult.

 

[ChoppyChoppy]

It happens to the best of us. You did the right thing though by getting back to them as soon as you realized and admitting it was your fault. As already stated, it's not like the weather is cold and they needed it then and there so I'm sure you didn't lose a customer. I find 99% of the people around here buying wood are flexible and understanding as long as there is communication...that other 1% I don't want as a customer and is no big loss to me.

Been burning wood most nights for a few weeks here. 30s-40s at night, 50s in the day.

 

[jrider]

Been burning wood mist nights for a few weeks here. 30s-40s at night, 50s in the day.

He's not in Alaska...

 

[Sandhill Crane]

The heat was running a few days ago, in the evening. Checked the thermostat and a 'check service' message stared back at me. Checked the heat pump idiot lights. Low water pressure...choked down inline water filter on the feed line, so we shut it down. Nothing local of course, had to order a new cartridge online. Picked up a new air filter and a back up one. It's cooling off at night, and wood orders reflect that.
Screwed up. Get back in the groove and move on...

 

[Patrick62]

That happens both ways out here. Either i am at fault, or they not home when they said they'd be. I never offer a break on the cost if they are that strict on getting a delivery they can buy from someone else.

 

[Sandhill Crane]

Back on track. Dropping the delivery fee is just a self reminder. I almost gave them the whole load, but my mind isn't that far gone...yet.

 

[sb47]

Honesty goes a long way. Everyone screws up from time to time. Owning up to it and offering to make it right with an honest apology, usually will fix it.