Here is a story. I sold a Kenwood TS-950SD to a guy in Georgia through eBay. Weighs maybe 60 pounds. Shipped it UPS. It was in a Home Depot heavy duty box with 8 inches of bubble wrap in every direction.. I just laid the wrap down on the carpet and rolled the rig over and over until it was the right size for their large box.
I have shipped heavy equipment all over the world that way.
Anyhow, he said it was damaged in shipping. Problem was he had the box in the photos and there was not a dent on it.
He dropped it trying to get it un wrapped is what happened. I talked to him on the phone. Eighty year old man with no money. He said it worked fine , just had a dent in the back corner.
I told him I would refund his money, $600, and just keep the thing. So, I did.
In the meantime I had to talk to a human being at eBay and explain why I wasn't sending a return label. Otherwise I would get demerits or something.
Cool thing is the guy refunded me $300 of my refund.
It's a strange world.