Stripping parts

[spike60]

I'm not posting this to pat myself on the back, 'cause I really don't think it's a big deal, but what do most shops do in situations like this.

Last Friday, as we were winding things down for Christmas, I had 3 guys who needed parts that I didn't have in stock. Part of this was our fault for letting the inventory thin out for the end of the year. All 3 guys were working guys who needed their saws. So, I robbed the necessary parts for all three of them from saws on my display wall. (346-chainbrake handle, 372-complete starter, 575-top handle) None of the saws were the only one in stock of that model, but I would have done it anyway since the holidays meant a longer wait for the part.

One of the guys actually got pretty wound up saying he was amazed I would do that, that he wasn't even going to ask about it because nobody strips parts from new saws, here's some money for coffee, etc.

I just don't think that this is that big a deal. To me, not stripping parts in a situation like that is like saying, "I've got the part you need, but you can't have it"

So guys, what happens in most shops out there?

 

[Hard Knocks]

If it is for a customer who needs to be up and running right away, it is our shop policy to strip a new saw. We will always find a way to get customers who rely on their equipment up and running.

 

[bump_r]

Do you have to now sell those display saws as "refurbished", "used", "reconditioned", "salvage" or some such since they have been tampered with?

I'm pretty anal about my new machines since I first bought my Poulan display model P.O.S. I have since requested fresh out-of-the-box units when I buy new, I won't take a wall model any more. I'd definitely sh1t my pant if I ever found out my dealer sold me a "new" saw that had had parts robbed and replaced.

Now, if there were a disclaimer and substantial discount and INTACT warranty maybe I'd consider it, but full price for a monkeyed-with machine, no way.

I realize I may be on one extreme end of the scale, so TIFWIW...

 

[spike60]

Now, if there were a disclaimer and substantial discount and INTACT warranty maybe I'd consider it, but full price for a monkeyed-with machine, no way.

For a top handle? You've got to be kidding!

 

[Hard Knocks]

We keep one of everything on the floor displays. It would be safe to assume that anybody and everybody has handled these saws, pulled them over, removed air cleaner covers, maybe even stolen and replaced a part or too. I would never be insulted if somebody asked me to get them a new one from the box. I understand that not everybody wants the floor model.

 

[bump_r]

Kidding? No, no I'm not. The B/C, I could see being removed and replaced, as it's a dealer-installed set anyway. Since I get out-of-the-box machines, that's moot anyway.

Anything that's bolted together in the factory better still be that way when I take posession of the saw. I will not pay full retail for a parts saw. Once parts have been swapped, it's not the same saw as it was when it left the factory. Cherry's been busted. I'm not saying it's logical, sensical, or even practical, but that's a line I have drawn in the sand for myself and if my dealer wants to sell me a brand-new saw, he's just going to have to cross it. I don't **** with his quirk of getting full retail, he can certainly deal with me on this.

I said from the outset that I was anal about it, I was NOT kidding.

 

[fishhuntcutwood]

In aviation we do it all the time. It's called canibalization. We try to avoid it because it causes double the man hours, but ya gotta do what ya gotta do. I've not worked in a saw shop, but back in the day when I worked in an archery shop we'd strip bows on the shelf if we needed to. Pretty standard.

 

[spike60]

BUMP R;

I'd have no problem pulling one out of a box for you, if that's what you needed to do. Sounds like you got burned once before.

But there is a difference between external parts and internal parts. Besides, when I replace the starter or top handle, at least I know THOSE parts are screwed on right.

 

[CrazyCarl]

what is the big deal!!!!!!!!

I know that most saw's,or any thing for that matter,is mass produced.So the detail and assembly is not perfect!If the shop,or home business is dedicated to workmanship and quality of service,I for one would rather have the equipement that was "tampered with"as the possibility of correcting a manufacture flaw(granted,a low possibility,but,,,,,,,).So I would have no problem with this practice.Two thumb's up for a business that will go to these lentgh's to satisfy the customer!!!!!!!And what is the harm in satisfying a customer and then replacing the part with another new part!!!Good as new,or better!!!!!!!!

 

[bump_r]

BUMP R;

I'd have no problem pulling one out of a box for you, if that's what you needed to do. Sounds like you got burned once before.

But there is a difference between external parts and internal parts. Besides, when I replace the starter or top handle, at least I know THOSE parts are screwed on right.

I'm not slamming your or anyone else's competence, Spike. Further, I don't doubt the commonality, efficiency, or necessity to do this on occasion. All I'm saying is that I (me, just me) have an illogical, unfounded aversion to a "new" machine being at least partially disassembled then re-assembled then being sold as a virgin. And to that, if I were presented an opportunity to purchase one that had been tinkered with, I would require monetary conessions to sway me, or I'd pass on it. Pulling parts and replacing is a bit beyond pulling the starter rope, pulling the throttle or choking/unchoking the thing. I don't like THAT much pawing of my new machine, actually yanking parts is well over that line for me. I guess it's the "Monk" in me...

 

[bump_r]

I know that most saw's,or any thing for that matter,is mass produced.So the detail and assembly is not perfect!If the shop,or home business is dedicated to workmanship and quality of service,I for one would rather have the equipement that was "tampered with"as the possibility of correcting a manufacture flaw(granted,a low possibility,but,,,,,,,).So I would have no problem with this practice.Two thumb's up for a business that will go to these lentgh's to satisfy the customer!!!!!!!And what is the harm in satisfying a customer and then replacing the part with another new part!!!Good as new,or better!!!!!!!!

I can't dispute this for a minute, and I won't try. Yeah, good on Spike and others to get guys back in the field. The "whatever it takes" attitude to meet a customer's expectations differentiates a mere retailer from a dealer and a big reason I support mine. Guess what, though? MY expectations would be to get a creme puff. There's no reason a dealer can't satisfy both of us. Re-read my replies, dood - I fully understand that my views are idiosyncratic and not well-founded. Arguing a point that I already made is folly.

 

[timberrat]

saw parts

if a dealer admited that a saw he was going to sell me was messed with by the saw shop techeis, all i would ask is the work they did have been done to factory specs. if a dealer is willing to take parts off because of lack of on stock parts great, thats called customer service . if my dealer said that striping a display saw was his only option and was willing to do it it means i will support his shop more in the future.:biggrinbounce2:

 

[Lakeside53]

We do it very occassionally... and only in an emergency... and only easy to access external parts. We can get 99% (Stihl number - it's actually much better than this on newer saws) of parts overnight - weekday, order before 1pm) anyhow.

It's done more often than most may think..

 

[rahtreelimbs]

I applaud any saw shop that would do this for me. I have dealt with dealers that do this and they are the ones that get my business!!!


To say that a saw is "Monkeyed With" because a starter or top-handle was pulled and replaced is asinine!!!

 

[Freakingstang]

I applaud any saw shop that would do this for me. I have dealt with dealers that do this and they are the ones that get my business!!!


To say that a saw is "Monkeyed With" because a starter or top-handle was pulled and replaced is asinine!!!

Well said Rich!

 

[04ultra]

Well said Rich!

Well said Steve about what Rich said...


.

 

[rahtreelimbs]

I mean really..........this is just way over the top for me to comprehend!!!


This isn't The Farmers Daughter Here!!!


If you don't agree or understand...........my signature will then apply!!!

 

[Freakingstang]

I mean really..........this is just way over the top for me to comprehend!!!


This isn't The Farmers Daughter Here!!!


If you don't agree or understand...........my signature will then apply!!!

You got something against Farmers' Daughters?


:hmm3grin2orange:

 

[PA Plumber]

I always understood it was the dealer that made the reputation for the product. (Not true 100 % of the time, but close) Taking the parts was a good call. I am a service agent for A.O. Smith water heaters. Often I have removed parts from new units to get someone hot water. Is it an emergency? To them it is. Small children, older family members, etc. When I replace those parts I confirm specs are met and the water heater will perform as promised. If there is an issue the factory will back it 100%.

This said, I would still prefer an out of the box unit, if available. If not, I expect the "wall" unit will have been handled a lot and will make my purchase decision with that in mind. Just my .02 cents.

 

[Freakingstang]

Here is my take on the situation..

I am not important enough to require my saw to run right now, but if I were in a position to where I needed the saw ASAP. It is nice to know the dealer would do that to get a customer up and running. I would be more tempted to give my business to them in the future (and have) because of the customer service.

Same if I am buying a saw. I wouldn't mind a bit of the handle, starter cover, clutch cover, etc was taken off and replaced. Were are not taking about putting a used wore out looger beat saw part on a brand new saw...

It would be a differant story if the motor was taken apart, but the outside non critical engine pieces are just bolted on in my eyes. No sense in getting worked up over a handle bar, starter assy, pull cord, etc.

What if husky delayed a shipment to the dealer becuase the new 575's has the clutch covers taken off at the factory and put on the last shipment of 372's. Would that change your mind about buying a new saw? didn't think so....