046 said:if you do enough ebay/internet sales you will get burned! but that's true if you do enough transactions of any kind.
my take is you take precautions suited for that particular risk. for internet sales, customers are basically at your mercy. I will go out of my way to accurately describe item. for a chainsaw I will post a min of two 600x800 clear pictures, showing exact condition of saw.
good pictures will solve a lot of problems up front. buyer knows exactly what is being sold. if there is issues not visiable in pic, then point it out. find factory spec's from mfg website and post it within ebay ad. I use embedded photo's so I can control size, hince clarity.
for example: look at the two pictures of an old homelite zip, I've got listed on ebay. it doen't take a rocket scientist to figure out. this is a clean old saw.
after receiving paypal, I will always state:
saw is carefully packaged with pictures taken to document condition. saw has been marked in obscure place to ID. Oil and fuel has been drained, so first startup will be harder than normal. once started saw should start with one or two pulls.
if you have any issues please let me know. Please note I will not post feedback until you post yours, which should be excellent. as saw shipped is exactly as described.
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This pro-active procedure tells buyer that you are not going to take any BS and that you are a pro. that being said, the possiblity of getting a total ripoff is still there. but should take care of the casual whinner.
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i believe you are correct on all, but my point is the bidders run up these high prices then have buyers remorse or see for a hundered peso's more they could get a new saw. Also its not shinny and clean like a new one or has dented muffler etc. Or its 30 years old and needs tinkering to run like new why are we to blame for this as a seller?
dissatisfied customer and returns on saw
- Thread starter havvey
- Start date
Help Support Arborist Forum:
again the way you avoid issues in general is to accurately describe your saw with clear pictures and load your original ad with all the info you can find. including full factory spec's.
don't think there is anyway to get around human nature. to avoid negative feedback, basically you may have to eat a deal. In no win situations all you can do is cut your losses.
if someone starts to complaint about an issue that you know is bullsh*t, call em out. someone claimed they were short a chain. I asked them if they would like a picture of the saw packed with chain? never heard from him again.
let them know imediately, they can return for a refull less shipping and handling.
if you have fully disclosed to buyer that you've marked saw in obscure places and taken pictures before shipping. That's about all you can do... you've taken all the pre-cautions. otherwise simply don't sell over web...
don't think there is anyway to get around human nature. to avoid negative feedback, basically you may have to eat a deal. In no win situations all you can do is cut your losses.
if someone starts to complaint about an issue that you know is bullsh*t, call em out. someone claimed they were short a chain. I asked them if they would like a picture of the saw packed with chain? never heard from him again.
let them know imediately, they can return for a refull less shipping and handling.
if you have fully disclosed to buyer that you've marked saw in obscure places and taken pictures before shipping. That's about all you can do... you've taken all the pre-cautions. otherwise simply don't sell over web...
Freakingstang
Doctor Freakinstein
I've sold a couple mid sized saws and have described them to the "T". I take as many pictures as I can. I also give the compression readings. Painting the bar and installing a new chain goes a long way with people. Just make sure, if you paint the bar, it is clean and state it in the auction. If you paint it over the old oil and sawdust, it could raise some red flags in the buyers eyes. I have sold less than 10, but I have not had one unhappy customer. After they have paid, it is usually shipped out the next day and they are sent the tracking number. My pride and joy sale was a 55 rancher that sold for 330 bucks that I olny had about $40 in. I felt guilty that it got bid up that high, but the buyer was happy with it, and it was like new. Gotta love ebay.
-Steve
-Steve
Freakingstang said:
I had a Husky 136 here that I had about a $75 reserve on. It went $20 above new cost.. You have to wonder what research is done. I was happy at $75 but at $200 I was lost at what the bidders were thinking. On the flip side I have sold saw way under the value also.
Bill
