Hello I agree Eccentric about Sears customer service, I bought a brand new Craftsman 3.3 (poulan 3300) in 1992, I cut Tons of firewood with it that year, Great saw it was cheap and never failed. I had a muffler bolt loosen up and melt the top plastic cover, I took it to Sears service center expecting issues but HOPE!!! The guy send he'd order a new one free of charge under muffler warranty. But he also told me to take the saw home and use it because he was giving me a new cover off a display saw so I'd have no down time. He said he'd mail the new one to me and I could keep both!!! Now this was 1992
I still have that saw in my collection and the melted cover and the new one. He said those saws were great 55cc saw ( I didn't believe him) I was so impressed by that act with the covers that I returned 2 weeks later and bought the display saw he gave me the cover off of. I believe the saw was $159.00, I still have it with only 2 hours on it. I rarely use them now but they were my first saws and I used and abused the first one and it is still going. I should have listened and bought more there the blacksheep of saws, cheap and can say I've had two for almost 20 years.
I can't get Sears service center to order anything and won't go back anymore, its all made in China Refurb now, with pushy sales people.
Whats happening???????????