I think the most frustrating is when they rig it so you can not see shipping prices until you jump through 175 hoops, filling out digital forms etc wasting your time only to find out they are making all their money on shipping.
End result,..... I have not been on said web site since.
On the bright side, I needed a seal kit for my splitter a while back. I called a number on the splitter and a human being who spoke clear English ACTUALLY ANSWERED THE PHONE
Once I recovered from nearly passing out from the shock, I told the gal what I needed. She asked if it was the 22 ton and when I said yes, she knew the part number , had it in stock and in less that 5 minutes she had my address and other necessary info. It came a few days later and even had a link to a video instructions Incase I needed it.
End result?...... I recommend them highly and will never hesitate buying their products.
Moral of the story? You can play the shell game but it might not work out over time.