As others have said you need to turn it off if possible. You're gonna have a heart attack getting that angry. Just don't answer if it won't get you fired. I had to get it through my thick skull that it can wait or they'll figure it out when I'm gone.@svk whats a job you can turn off??
I’ll be on “vacation” in a deer blind and get phone calls from work. Or be at the beach with the wife and kids.
One time, I pulled the car over and got out because I didn’t want the family to hear my vocabulary
The worst, I was pulling into the cemetery to bury my grandmother, boss calls with “where are you, I have Mr XYZ in my office and he is upset”
I came uncorked. Lost my mind!!! The day prior he and I drove his truck towing my trailer showing him the trailer brakes work just fine and it’s not his truck but his trailer. He went home, tied his broken trailer again and then came back convinced it’s his truck.
I must have dropped the F bomb 20 times all F him, that mother F
Whole time boss had me on speaker. Never had to deal with Mr XYZ again. Boss asked him if he and I really took that drive together then excused him from the dealership then apologized for forgetting why I took the day off. I hung up and the. Apologized to my wife and kids for daddy talking like that.
I wish, WISH I could turn it off for a week….
I am the shop manager so I only have to deal with the 3 techs. My brother is the service manager so he gets to deal with John Q Public and that sucks...there are some real dandies out there. If they have an issue but treat us with respect we're gonna bend over backwards to fix it. However, if people are a**holes my brother tells them he doesn't appreciate being treated like that and offers a complete refund and tells them we don't want/need their business. 90% of the time they change their tune and let us help them and make it right.
The public sucks to deal with and I feel for you. I'll send a prayer your way.