Howdy,
When you become number one is one thing, how you do it is another. We have a 30 day return policy for as long as the item wasn't used or washed and we could sell it as new. We will give a full refund. So we have a customer order a OEM 044 cylinder and piston. He calls and says we sent him an aftermarket cylinder. When the agent asked me, I just said it must have been a mis-pick, send another and send a return label for the original. This was a first time Internet customer, he was pissed, and just wanted a credit be cause he thought we were rip-offs. Apparently he isn't a AS member, or I'm sure there would have been a thread by now. So the cylinder and piston got back to me today and guess what, it's an OEM in OEM packaging. I'm sure there wouldn't have been a problem with it but, for over 3 bills you should get more than a chrome plated Italian Gilardoni cylinder and piston.
What bugs me is that we have to be very careful with countries of origin when we ship things into or out of the country. This thing has no country of origin on it and the packaging says Original Stihl parts Germany. I don't blame the guy for being mad. I going to call him tomorrow to let him know what happened and maybe we can get him back.
Regards
Gregg