Yeah laynes69, that's the "boost" air I've been talking about in this thread. It's actually a single hole in the square air supply tube (under the door)... that air supply tube also feeds the door "air wash".
When testing for EPA, lab protocols requires the door be opened for only 5 minutes on initial start up. This is actually timed with a chronometer. Problem is... most emissions (smoke) occurs during start up. When you close the door you now limit the oxygen to the fire thus most likely failing EPA.
The 'air boost' or 'pilot' holes you often find below the door is a way to inject more oxygen during start up. It's not really designed for burning down coals although it helps.
I think what you are experiencing Spidey is really an expectations let-down rather than stove malfunction or product design failure. Many thousands of folks likely have the model you have and love it! It could be in your mind you had other or rather 'grander' expectations and its not living up to them.
Also keep in mind wood is a non-standard fuel. That is, an appliance burning ability will vary with each log/load/installation/day/user. It could be your installation is also affecting how it burns. Be that as it may, if you don't like it you may have to look for something else.
How about a pellet stove? Put it on a thermostat and forget it... same heat output all the time.
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