Dear Manual, The Verdict Is In

[ropensaddle]

It goes like this,,,Even a Blind Hog will find an acorn every now and again!!!!


But Squirrel kinda fits!!!! :monkey:

No ,no ,no it goes every squirrel
finds a nut that was the saying.

 

[ropensaddle]

I find you guilty of not telling that couple the whole truth, you "forgot" to say that the Husky xp saws aren't sold at the box stores.....:angry2: :angry2:

Noughty man! :hmm3grin2orange: :hmm3grin2orange:

First rule of sales omissions they don't tell
you have to ask hard to be honest and sell products.

 

[manual]

Hahaha. Somehow I knew you was gonna say that and now I get to burn your ole hide bigtime at last on the 441. Last week at the shop I got a call from a fine man down at Va Beach at the Stihl factory. He called to tell me he was sending me the new book out about Stihl the man and Stihl the company. Great book, you should buy it, would loan ya mine but I don't trust you that far,hehehe. Anyway while on the phone with him I asked a zillion questions like I always do. The subject of the 441 came up and I asked him how well has the saw turned out. Ya ready Manual, it has been a great success. No warranty issues of any major kind. According to him the 441 has held up great in the field. I'm not at liberty to say what else he told me but to give you a hint, Husky may well be copying the 441 alot more than you think the 441 has copied Husky. You'll see what I'm talking about in the near future.

.

My friend Tom,
When you were talking to that fine man, Did you hear the band playing and fireworks going off in your head ? If so that was salesmanship.
I'm sure Mr. Stihl is a great Man. But behind ever great man in the industry he is in, there is a dark side. And the pattern is starting to show Show greed. #1 motivator.
Now don't get defensive about this We all have it in us For some it becomes second nature.


This statement is a sign of your loyalty to a company.
"Husky MAY well be copying the 441 alot more than you think the 441 has copied Husky."
For starters why did you choice to use "441" in place of Stihl?
Next time you talk to your HIgh commander, Remind him that Husky Now owns Red Max and any changes that come about to the Husky line will be generated from the merger. (pop, Thalls balloon just deflated).

The next Statement is just more propaganda hype.
"It has been great success, No warranty issues of any "major" kind".
Why would it ? Husky already went through the bearing problems, all Stihl had to do is follow suite. (the color was altered to protect the Innocent). LOL

Some thing you said should concern you more. That is Stihl wanting you to move over and let a store open what 6 miles away from you.

What you should have asked for is a market analysis, based on population growth in your radius of sales. Before you said "go for it".
Would it matter if you had said No?

You'l see Now that Stihl is not that much different then Husky.

 

[THALL10326]

Are you kidding, 6 miles??????????? That's what I mean. It's one thing to have to dealers a short drive from each other, but now you don't even have to start your car. You can just hop on your bicycle. I guess 8000 isn't enough; maybe they think they need 15,000.

Five to six hundred units a year isn't enough for them, huh? What is their reasoning for putting a guy this close? They really expect a big increase in market share with this move? What kind of store is it, a deli or a Pizza Hut or something like that? "Yeah, I'd like a mixed sub, a side of potato salad, and a MS361 please."

I always appreaciate the moral support you give us Husky dealers when you say that they have more or less crapped on us with the Lowes and TSC deals. But I don't think that Stihl is treating you guys any better by jamming you in that close. And it's not a price issue. It's just that you can only slice the pie so many times. And you're Stihl exclusive to boot. It's not like you have 2 or 3 other lines that you are selling. You are as committed to the product as anyone can be. They should treat you better than that.

Another point is that as we have said, only the cheaper Huskys are in the box stores. This guy will have the whole line, right? All of a sudden is doesn't look like Husky is treating us all that bad does it? I'm much happier with Husky than I would be with that nonsense.

I see your point Spike 100% but I have a slightly different view due to results we're getting at the shop by Stihl hammering the market all over the place. I knew the rep was going to set that dealer regardless what our outfit thought of it but I also knew it meant more Stihl sales in the area. I figure the more outthere the more I get my hands on when they need this or that and so far I've taken in many many Stihl's with stickers on top of them that came from my surrounding competiton. My advandage is I'm in the center of all these dealers around me and I'm in town, not on the outskirts. The main population is nearer to town than on the outskirts. Its worked out pretty good so far sale wise and repair wise for us. I think Stihl's big outlook is if we have shops everywhere there is no room for the other brands and in the area thats whats taking place. There are countless dealers within a 20 mile circle of us, 5 within 10 miles and that one within 6 miles. Stihl in doing this has completely taken the whole market area, there is no room for anyone else to make a play in our market. If someone needs a part I don't have I just pick up the phone and find it for them within 10 miles. Although we compete againist each other for sales we do work as a team to take care of anything the customer needs that we may not have. So in all its worked out pretty good but like you say, its almost like there's a Stihl dealer on every corner for miles on in. Some would view that as there's no point in trying to sell Stihl around this county, its over run with them. Not all that many years ago we had 3 or 4 full fledge Husky dealers. Two of those dealers said no when they were asked to carry the mower line up and switched over to Stihl. The few others simply could not compete with all this Stihl market around here and closed up shop. Whether they could now or not I have no clue but I still feel with the local Sears and Lowes selling the lower cost Husky doesn't give anyone incentive to try a Husky dealership in this area. I love competiton and if one moved in I'd be the first one other there to say hello boys, I'm your competiton. We'd get along just fine and lets the sales roll..

 

[THALL10326]

I find you guilty of not telling that couple the whole truth, you "forgot" to say that the Husky xp saws aren't sold at the box stores.....:angry2: :angry2:

Noughty man! :hmm3grin2orange: :hmm3grin2orange:

Now now, its not a Stihl's mans job to inform the public of such things as where or where not XP's are sold, that Husky's job,hehehe

 

[Lou]

Dolmar, Husky, and Stihl do cover parts and a lower labor rate for warranty repairs don't they?

 

[THALL10326]

My friend Tom,
When you were talking to that fine man, Did you hear the band playing and fireworks going off in your head ? If so that was salesmanship.
I'm sure Mr. Stihl is a great Man. But behind ever great man in the industry he is in, there is a dark side. And the pattern is starting to show Show greed. #1 motivator.
Now don't get defensive about this We all have it in us For some it becomes second nature.


This statement is a sign of your loyalty to a company.
"Husky MAY well be copying the 441 alot more than you think the 441 has copied Husky."
For starters why did you choice to use "441" in place of Stihl?
Next time you talk to your HIgh commander, Remind him that Husky Now owns Red Max and any changes that come about to the Husky line will be generated from the merger. (pop, Thalls balloon just deflated).

The next Statement is just more propaganda hype.
"It has been great success, No warranty issues of any "major" kind".
Why would it ? Husky already went through the bearing problems, all Stihl had to do is follow suite. (the color was altered to protect the Innocent). LOL

Some thing you said should concern you more. That is Stihl wanting you to move over and let a store open what 6 miles away from you.

What you should have asked for is a market analysis, based on population growth in your radius of sales. Before you said "go for it".
Would it matter if you had said No?

You'l see Now that Stihl is not that much different then Husky.

Whatca mean Husky had bearing problems, I heard of one 575, just one that Spike mentioned, I would not call that one saw a huge problem.

As for repeating what the man said about the 441 has been a great success those are his views. Considering where he works he surely knows whether or not its been a great success Manual, ya might say he is in the know much more than any of us on here, way more indeed, trust me on that. As for me saying Husky may well be copying the 441 more than you say it copied Stihl wait and see.

I have no problem with the new dealer 6 miles from me at all. Sales are way up over last year so how can I complain. Now if sales had dropped off yes I would be somewhat disappointed but to date all is better than before. My assumtion to it was hmmmm more Stihl in the area, more repairs for me and so far its been just that. Hasn't hurt sales at all but has brought in more shop fund.

The Redmax statement reminds of air filtration, vib systems and blah blah blah. How much does the buying public know that Husky now owns Redmax or that E-lux owns them both, the public could care less.

Finally and foremost never be a salesman Manual. You say I shoulda told the couple all this and that about Husky, my job to sell our line up not Husky. Do Husky dealers sit at the counter and talk Stihl with their customers and tell them where they can go down the block and buy one, get real Manual.

 

[Lou]

Whatca mean Husky had bearing problems, I heard of one 575, just one that Spike mentioned, I would not call that one saw a huge problem.

As for repeating what the man said about the 441 has been a great success those are his views. Considering where he works he surely knows whether or not its been a great success Manual, ya might say he is in the know much more than any of us on here, way more indeed, trust me on that. As for me saying Husky may well be copying the 441 more than you say it copied Stihl wait and see.

I have no problem with the new dealer 6 miles from me at all. Sales are way up over last year so how can I complain. Now if sales had dropped off yes I would be somewhat disappointed but to date all is better than before. My assumtion to it was hmmmm more Stihl in the area, more repairs for me and so far its been just that. Hasn't hurt sales at all but has brought in more shop fund.

The Redmax statement reminds of air filtration, vib systems and blah blah blah. How much does the buying public know that Husky now owns Redmax or that E-lux owns them both, the public could care less.

Finally and foremost never be a salesman Manual. You say I shoulda told the couple all this and that about Husky, my job to sell our line up not Husky. Do Husky dealers sit at the counter and talk Stihl with their customers and tell them where they can go down the block and buy one, get real Manual.

+1 provided neither runs down the others saw. Start being negative about your competition and I'm leaving.

 

[THALL10326]

Dolmar, Husky, and Stihl do cover parts and a lower labor rate for warranty repairs don't they?

Not so in Virginia. By law Stihl and anyone else have to pay the same warranty rate that we charge for standard labor. Parts are covered and if your a Elite Stihl dealer you get another bonus on parts and labor, a incentive for being Stihl only.

I know in some state's laws don't force manufactures to pay as much for warranty work but in Virginia the law says they will pay the same rate we charge for hourly labor.

 

[Lou]

We rep Wilson (hardness testers) and until recently Fischer (conductivity and thickness) they get a little price break. I don't do hardness think it is black magic!!!

 

[THALL10326]

+1 provided neither runs down the others saw. Start being negative about your competition and I'm leaving.

Exactly, never down the other guy to make a sale. If you have to do that in order to make sales your salesmanship needs a overhaul. The last thing a customer wants to hear is a salesman running down another brand or dealer. To prove that let me tell you a story I've told before.

Had three young men walk in the shop one evening wanting a concrete saw. I said which one ya got in mind. They go the TS 400. I say ok and go in the back and get one. I set it up on the counter and one of the guys goes you know the filter system on that machine sucks. I said it does, he goes yup. Then the other man there goes yes and it doesn't have the power a Husky so in so model has. I said is that right. Then the third guy goes yup and Husky has a better warranty. I said that right, he goes yup. I said well ok why aren't you at a Husky shop buying a Husky. They all three busted out laffing, they had just come from a Husky dealer and they had told them all this stuff. He said they ran Stihl down so bad they had to walk out. Long story short they're still running that TS 400 I sold them that day. So Lou you are 100% correct, don't knock the competition, just compete.

 

[SawTroll]

Now now, its not a Stihl's mans job to inform the public of such things as where or where not XP's are sold, that Husky's job,hehehe

Just messing this time, you probably handled it just fine......:biggrinbounce2:

 

[spike60]

Thall was right about Husky pricing issues. I walked into a store that sold Husky and Stihl. There was an MS-361 w/20" bar for $589(sames as other local Stihl dealers). They had a Husky 357xp w/20" bar for $689. Bailey's & Amicks both sell them for under $600 including shipping. What do you charge, Spike?

Well, before I answer this I have to do a disclaimer for Darrin and the boys, cause I'm not an AS sponser: I do not, and will not ship saws anywhere. I'm not soliciting business here, just talking saw prices in the context of the current discussion.

I've got 357XP's on the shelf for $500, with 20" bar and chain. How's that sound? Check with your local dealer and he will tell you, correctly, that $500 is below dealer cost. So, how'd we do this? Was at a dealer meeting last fall, and during the break, I overheard two guys talking. One of them said that Husky was out of 359's and they would let you have 357XP's for the 359 price. "What did you guys say?" I really didn't think that they new what they were talking about, but I called Husky, and those guys were right. That's a no brainer, so I ordered a pallet of them. Probably should have ordered more.

Some dealers who get a buy like this would look at each saw as if it was a lottery ticket. But we pass the savings on to the customer. In a sense we split the winnings with our customers. Now, keep in mind that we are still making money. (More than we normally would when selling them for about the same as Baileys and Amicks.) But at the same time, the customer gets a super deal. Everybody is happy. Isn't that the way it ought to be?

Same deal as with the trimmers I mentioned in an earlier post. We have a similar deal on 362XP's. We did it with some Husky IZ2352 commercial mowers and with a whole trailer load of Exmark LCT52's. It's not how you sell, it's how you buy. But you can't get greedy. If you buy 'em right, then price 'em right and move 'em out. We're smiling, the customers are smiling, and the competition is scratching their heads.

 

[NYH1]

Finally and foremost never be a salesman Manual. You say I shoulda told the couple all this and that about Husky, my job to sell our line up not Husky. Do Husky dealers sit at the counter and talk Stihl with their customers and tell them where they can go down the block and buy one, get real Manual.

Mine does! My father and I went to our Husky dealer today to buy a trimmer. My father and the guy at the counter were talking about saws and trimmers and the guy who only sells Husky (they dropped Stihl a few years ago, I have no idea why) told my father that he wouldn't go wrong with either Stihl or Husky. He then said "I say that and I don't even sell Stihl"! This is one of the reasons I like this dealer so much. He doesn't talk smack about other dealers or other products he doesn't sell. Ask him a question and you'll get an honest answer! :biggrinbounce2:

 

[THALL10326]

Tommie, Tommie. I love you like a brother and all, well, 'lest as much as my dog named Max, but, one 460 sale and you've got the worldwide saw distribution network model nailed.

But, saw sales happen everyday, thousands of times. It happens when 2 people come eyeball to eyeball and do the sales dance. Yep, every dance is a little different, witness:

Some, it's ALL about price. Key words to look for, "I can getter fer _____ at _____. Home Departure and Lows cater to this market. No problem, if you're cheap.

Some, it's ALL about service. I've got a Stihl dealer that promotes service. He'll let my homeowner trimmer, blower, mower, saw sit for weeks while he services the 'scapers. No problem, if you're a 'scaper.

Some, it's ALL about convience. My local ACE is like that. You can buy garden hose, conduit, fertilizer and a new saw at the same time. Problem here is that it took them 25 minutes to find the right chain for my saw. Oh, that didn't know that the 441 existed. No problem, if you're an impulse buyer.

Some, it's ALL about being a Saw Shop. They talk logger talk, drink logger beer, tell logger jokes, have big bars and dogs in stock. No problem, if you're a logger.

Some, it's all about image. JD dealer serves the yuppies that wear their little green hats on Saturday morning. My dealer said, "Yep, no problems with this 441. It's been all good". "May I ask, how many have ya put on the street?". "Well, one, and haven't heard back from him". No problem, if you're a yuppie.

Some, it's about being SOLD. It called SALEMANSHIP, or salepersonship in these modern times. Some people look for value and buy, not only a product or a company, but a local dealer, or a person. Think Tommie. Refer to post #1 if you have any questions. Go hang with Tommie for a week if you want an advanced degree in salesmanship.

Tommie could sell Stihl, Husky, Johnny Reds, Dolmars or even the Chartreuse Wonder.

Post 1. A saw is sold to a person by a salesman.

Listen up Manual, even you would succumb to Tommie powers and buy a Stihl.

Think MA crawling into the ring for another round. That's Tommie when a prospect enters through his doors.

The CHAMP.

Great post there, I missed it somehow but now I've found it and oh what a smart cat you are indeed. True no matter the brand, you gotta use your God given gifts of being friendly and your taught salesmanship to sell it. I would love to have Manual walk in. I wouldn't know who he is and he would be playing with me the whole time. I would pull out every trick in my bag and who knows, I might sell him. One thing is for sure, every customer is worth a try, some more than others but all are worth my attention and all get it 100%
when I'm standing at the rack with them. Very rarely do I strike out and when I do I sum it up as they didn't really want anything anyway so I don't take it personal, them low lifes, them cheap skates, them bums, them grrrrrrrrrrrrrrrrrrrr, hahahaha, gotcha. I always givem a catalog to take with them and say welp if ya change your mind we're here. Good post as always Joatman, you ok in my book even if I only rank up to your dog in yours,LOLOL

 

[manual]

You have been busted

Whatca mean Husky had bearing problems, I heard of one 575, just one that Spike mentioned, I would not call that one saw a huge problem.

The Redmax statement reminds of air filtration, vib systems and blah blah blah. How much does the buying public know that Husky now owns Redmax or that E-lux owns them both, the public could care less.

Finally and foremost never be a salesman Manual. You say I shoulda told the couple all this and that about Husky, my job to sell our line up not Husky. Do Husky dealers sit at the counter and talk Stihl with their customers and tell them where they can go down the block and buy one, get real Manual.

Ok I will not try to jam your brain too much at one time.
Yes Husky had and I say HAD a problem with bearings failures. Problem is solved.
The Redmax statement should remind you the Red max has been the pioneer on these strato engines and there diesigns will be carried on through Husky's saws, That has nothing to do with air filtration, vib systems blah blah blah.
It has to do with engine design. Thats right ole boy wait and see.

NOW refer to post #25 I never said you should have said any thing about Husky. I said you should have said you can also buy stihls at ACE.
I believe YOU are the one using Husky as a sales pitch to sell your saws.
You know the one you said in your first post. I believe it was the one about sears and lowes. thats the same one Stihls uses on the back of there product catalog.


So I asked my new friends today.
"Is it a myth or fact that Stihl dealers sit at the counter and talk Husky with there customers and tell them where they can go down the block and buy one"?

It's a fact!!!!! Your Busted!!!!!!! BAHhahahahahahahahah.
Refer to your first post. The Verdict is in. And you gots to Paaaaaaay. :hmm3grin2orange:

 

[rreidnauer]

Off topic, but.......

Kari is smokin'! You're a lucky one indeed.

 

[2000ssm6]

Off topic, but.......

Kari is smokin'! You're a lucky one indeed.

yep, i'd smoke her

 

[THALL10326]

Ok I will not try to jam your brain too much at one time.
Yes Husky had and I say HAD a problem with bearings failures. Problem is solved.
The Redmax statement should remind you the Red max has been the pioneer on these strato engines and there diesigns will be carried on through Husky's saws, That has nothing to do with air filtration, vib systems blah blah blah.
It has to do with engine design. Thats right ole boy wait and see.

NOW refer to post #25 I never said you should have said any thing about Husky. I said you should have said you can also buy stihls at ACE.
I believe YOU are the one using Husky as a sales pitch to sell your saws.
You know the one you said in your first post. I believe it was the one about sears and lowes. thats the same one Stihls uses on the back of there product catalog.


So I asked my new friends today.
"Is it a myth or fact that Stihl dealers sit at the counter and talk Husky with there customers and tell them where they can go down the block and buy one"?

It's a fact!!!!! Your Busted!!!!!!! BAHhahahahahahahahah.
Refer to your first post. The Verdict is in. And you gots to Paaaaaaay. :hmm3grin2orange:

If my memory serves me right the only folks that paid the other day were those going home with that new 460,:hmm3grin2orange: :hmm3grin2orange:

 

[THALL10326]

Also

Glad you posted that pic ole boy. Now if ya ever walk in I'll know that face. Come try me now,hehehehhehe