policy
There is no need to be that rude about the policy. We tell them that we are a Stihl dealer , we have no parts for other brands, and we will check it out and get back to them.
I do end up with a fair amount of other brands, because I still do a better job of repair than many of the selling dealers do.I certainly would not think of doing a bad job on anyone's saw, but if it is going to get expensive, I have a serious talk with them. I too have had a few of those jobs that the customer had no intention of paying for afterward. i will have a good chance of recouping my money on a Stihl, not so on another brand. Most likely because a person in a Stihl dealer is not expecting to pay as much for another brand of used saw there.
If these dealers are really that bad, shame on them.
But there is also something to be said for not taking on more work than you can handle. I have larger dealers that have long wait times for repairs. How do I know this? Those customers took their saws from there and brought them to me.
I don't want every brand in the shop. I will work harder for my own customers to keep a steady flow through the shop. I do not care to be known as the biggest dealer around, just that when you buy here, there is good service to back it. Many customers say that is why they came.
Works for this shop.
opcorn: 
