Two stories have lived with me through my working life -
From a hospitality course my parents got me to do when I finished high school - It's easier to take a kid who has worked at McDonald's and teach them how to do silver service than it is to take someone who has all the skills but no idea how to work.
From a vineyard manager I knew - have a massive picking crew on day one, talk to everyone, those that stop working to talk you don't get back, those that work and talk you keep.
It applies to any work place, and I will always remember those lessons, whether I'm working for someone or employing someone.